The installation and initial setup of vBulletin is quite simple and straightforward, thanks mainly to the thought put into the software and also the easy to-follow wizard-style setup interface.
If, however, you run into serious problems, then your first port of call should be the vBulletin community forum—here you will find years of vBulletin information in one place. Chances are that a few searches will turn up a solution to your problems.
If that's not enough, then you can fall back on vBulletin support for help—you will need to fill in a trouble ticket and then wait for a response. This is usually fast and you should get an initial response in a few hours.
In order that you receive the best support, make sure you pass on the following information:
- vBulletin version
- PHP and MySQL version (Ask your host if unsure.)
- Exact error message
- Description of what causes the error
- Is the error repeatable?
The more information you provide, the easier it is for the vBulletin support team to be able to quickly and accurately deal with your problems.