Jane E. Oppenlander is a professor at Clarkson University, where she teaches statistics for the School of Business and the Clarkson University-Ichan School of Medicine at Mount Sinai Bioethics Program. She has more than 30 years of experience applying statistics and operations research in the energy industry. Jane is a certified Six Sigma Master Black Belt. A long-time JMP and SAS user, she received her Ph.D. in Administrative and Engineering Systems from Union College in Schenectady, New York.

Patricia Schaffer is President of Total Quality Associates, Inc., a New York-based consulting firm. Pat has worked with private and public sector information systems for over 30 years with a concentration in the design, development, implementation, and quality assurance of data warehouse and master data management solutions. She also held the position of adjunct professor of Management Information Systems at Union Graduate College in Schenectady, NY.