Index
A
accommodating negotiation style, 207
ADR (alternative dispute resolution), types of, 138-141
advocacy approach, defined, 194
affiliate joint ventures, 181
aggregate planning, explained, 15-16
agile supply chains
efficient supply chains versus, 231-232
future of, 243
in lean supply chain management, 315-316
principles of, 231
agility
global supply chains and, 237-239
S&OP (sales and operations planning) and, 242
supply chain synchronization and, 240-241
agreement negotiation. See negotiation
AI (artificial intelligence), 219
aligning resources
contingency planning for growth, 189-190
internal versus external alignment, 176
in introduction and growth stages (life cycle), 187-188
meeting customer demand, 182-183
produce-to-demand strategy, 183-186
in seasonal growth surge, 188
supplier alignment and integration, 177-178
supply chain synchronization, 179-180
allocating resources in risk management, 282
allowances for global employees, 84-85
alternative dispute resolution (ADR), types of, 138-141
American Production and Inventory Control Society (APICS), 67
arbitration, 139
artificial intelligence (AI), 219
ASPI Eurozone, 161
ATP (available-to-promise), defined, 236
auditing methodologies for social responsibility, 136
automated guided vehicles (AVG), 222
autonomous agents, 219
available-to-promise (ATP), defined, 236
AVG (automated guided vehicles), 222
avoiding negotiation style, 207
B
backsourcing, defined, 335
basic alliances, defined, 251
BATNA (Best Alternative to a Negotiated Agreement), defined, 200
BCP (business-continuity planning), explained, 285
Beabout, Brent
benefits
described, 70
Best Alternative to a Negotiated Agreement (BATNA), defined, 200
best practices in negotiation, 210-212
black swans, defined, 291
bottlenecks, 313
BPO (business process outsourcing), defined, 336
bribery, defined, 128
BTO (business transformation outsourcing), defined, 336
building plants in foreign countries, 429-434
factors in decision-making process, 432-433
government regulations, 429-430
local barriers to entrance, 433-434
ownership issues, 434
bullwhip, defined, 17
business alliances, defined, 252
business analytics
in risk management, 289
business law, described, 130
Business of a Better World, 163
business process outsourcing (BPO), defined, 336
business transformation outsourcing (BTO), defined, 336
business-continuity planning (BCP), explained, 285
C
California Transparency in Supply Chains Act, explained, 135-138
Capel, Eddie
career roadmap, described, 71
career succession, described, 71
career-path mapping, described, 71
catastrophic events, estimating risk of, 291-293
cause-and-effect diagrams, described, 101
cellular manufacturing, defined, 238
centralized buying strategy, 321-322
certain demand, 311
change management
defined, 228
chief sustainability officers (CSO), 160
CI (continuous improvement)
defined, 102
in lean supply chain management, 316-317
Clayton Act, 130
closed-loop systems, 151
closing plants in foreign countries, 435-441
cloud computing, defined, 363
CMMS (computerized maintenance management system), defined, 324
The Coca-Cola Company, about, 414
code of conduct for global outsourcing, 360-362
collaborating negotiation style, 207
collaboration as cost-reduction strategy, 326-327
collaborative growth model, 261-262
Collaborative Planning, Forecasting, and Replenishment (CPFR), defined, 54, 178-179
collaborative supply planning in supply chain synchronization, 241
College of Sustainable Operations, 163
commercial law, described, 130
Committee of Sponsoring Organizations (COSO), 116
commodity managers, defined, 276
common law, described, 130
compensation
described, 70
competence trust, defined, 258
competing negotiation style, 207
composite business service, defined, 239
compromising negotiation style, 207
computerized maintenance management system (CMMS), defined, 324
consensus forecasting methods, defined, 175
consensus planning, explained, 17-18
Construction Act of 1996, 141
contingency planning for growth, 189-190
continual renewal outsourcing agreement, defined, 338
continuous improvement (CI)
defined, 102
in lean supply chain management, 316-317
contractual trust, defined, 258
controlling
defined, 115
performance metrics for, 115
COO (vice president of operations), described, 66
core competency, explained, 11-12
corporate law, described, 130
The Corporate Responsibility Index, 134
corporate social responsibility (CSR)
auditing methodologies, 136
California Transparency in Supply Chains Act, 135-138
explained, 127
principles of, 131
COSO (Committee of Sponsoring Organizations), 116
co-sourcing, defined, 336
cost driver analysis, explained, 302-303
cost management
explained, 302
cost management programs, explained, 302
cost-reduction strategies. See also lean management
centralized buying strategy, 321-322
organization and opportunity analyses, 321
outsourcing, 322
procurement partner competition, 320
standardization and commoditization, 320-321
cost-reduction teams, 302
costs of sustainability efforts, 158
Council of Supply Chain Management Professionals (CSCMP), 67, 131
CPFR (Collaborative Planning, Forecasting, and Replenishment), defined, 54, 178-179
critical success factors (CSFs)
for procurement plans, 104
for retaining employees, 70-71
in strategy development, 19-23
CRO Magazine Best Corporate Citizens, 131
cross-enterprise problem solving teams, defined, 261
cross-functional, defined, 42
cross-functional succession, 89
cross-functional teams, 323
cross-organizational team, defined, 251
crowdsourcing, defined, 336
CSCMP (Council of Supply Chain Management Professionals), 67, 131
CSFs (critical success factors)
for procurement plans, 104
for retaining employees, 70-71
in strategy development, 19-23
CSO (chief sustainability officers), 160
CSR (corporate social responsibility)
auditing methodologies, 136
California Transparency in Supply Chains Act, 135-138
explained, 127
principles of, 131
culture, defined, 352
customer complexity, 99
customer demand
produce-to-demand strategy, 183-186
customer value
dimensions of perceived value, 28
in lean supply chain management, 309
strategy development and, 28-30
D
Da Rold model for risk transference, 346
data-mining software, defined, 289
decision-making process, building plants in foreign countries, 432-433
decline stage (life cycle)
Brent Beabout interview, 425-426
defined, 13
demand planning in, 167
Eddie Capel interview, 400
James Chris Gaffney interview, 418
Mark Holifield interview, 384
outsourcing in, 361
Ronald Robinson interview, 411-412
strategy opportunities and, 20
Yadi Kamelian interview, 393
defamation, defined, 128
delaying tactics in negotiations, 214-215
Delphi method, defined, 171
demand management, defined, 236
control activities, 172
functions of, 170
in lean supply chain management, 311-312
Mark Holifield interview, 382-383
produce-to-demand strategy, 183-186
in supply chain synchronization, 240
organizational structure, 37-41, 405-406
supply chains, 41. See also planning process
future of, 57
information system design, 54-55
life cycle approach, 46
SCOR (supply chain operations reference) model, 48-50
developing partnerships, defined, 247-250
director (supply chain), described, 66
discontinuation of products, Mark Holifield interview, 384-385
disparagement, defined, 128
disrupter analysis stress tests, 291-293
disruption risk
defined, 274
sources of, 275
distribution complexity, 99
distribution of new products, Mike Orr interview, 371-372
Dow Jones Sustainability Indexes, 161
downstream, defined, 7
E
e-auctions, 320
ECPI ethical index, 134
efficient supply chains, agile supply chains versus, 231-232
e-freight initiative, 157
electronic point of sale (EPOS), 180
electronic product code (EPC), defined, 55
electronic tracking in sustainability efforts, 155-157
eliminating
plants in foreign countries, 435-441
supply chain flow constraints, 312-315
emergy, defined, 162
Emergy Sustainability Index (ESI), 162
employee training, 81
employment in supply chains. See staffing supply chains
Energy Star, 159
enterprise resource planning (ERP), defined, 54
enterprise risk management (ERM) departments, 291
entrepreneurial spirit, 98
environmental responsibility in sustainability efforts, 148
EPC (electronic product code), defined, 55
EPOS (electronic point of sale), 180
equity strategic alliances, defined, 181
ERM (enterprise risk management) departments, 291
ERP (enterprise resource planning), defined, 54
ESI (Emergy Sustainability Index), 162
e-sourcing, 320
estimating risk, disrupter analysis stress tests, 291-293
ethical issues. See also legal issues; social responsibility
standards for conduct, 129-131
trust-based alliances, 310-311
Ethisphere Institute, 131, 134
ethnocentric hiring philosophy
advantages and disadvantages, 75
defined, 73
evaluating
outsourcing providers, 345
suppliers, Ronald Robinson interview, 406-407
evolutionary leadership, 113-115
exchange rate for global employee compensation, 84
executive dashboard, defined, 239
executive search firms, defined, 69
executive-level support in negotiation, 213-214
exercise price, described, 103
exit interviews, defined, 72
experienced competency, defined, 259
experimentation, 98
external environmental analysis, explained, 10-11
external resource alignment, 176
F
facilities in supply chain network design, 44
factor complexity, explained, 99
factory planning in supply chain synchronization, 241
failure mode and effect analysis (FMEA), described, 101
Fair Factories Clearinghouse (FFC), 136
Fair Factories Clearinghouse (FFC) database, 136
fast cycle planning, defined, 17
Federal Trade Commission Act, 130
financial responsibility in sustainability efforts, 148
fishbone diagrams, described, 101
fixed-term outsourcing agreement, defined, 338
flexibility strategy (global risk management), 287
flexible manufacturing systems (FMS), 222
flexible supply chains
where to start, 238
flow strategy. See push strategy
FMEA (failure mode and effect analysis), described, 101
FMS (flexible manufacturing systems), 222
forecasts, reconciliation of, 17
foreign countries
factors in decision-making process, 432-433
government regulations, 429-430
local barriers to entrance, 433-434
ownership issues, 434
FTSE4Good, 134
fuel usage in sustainability efforts, 155-157
functional organizational designs, 37, 405-406
future
of agile supply chains, 243
of negotiation strategies, 216-219
of resource alignment, 190-191
of social responsibility, 141-142
of supply chain control, 120-121
of supply chain design, 57
of supply chain staffing, 91
of supply chain strategic planning, 30-32
of sustainability, 163
G
GA (genetic algorithm), 219
Gaffney, James Chris
gap analysis, explained, 69
GEMI (Global Environmental Management Initiative), 136
genetic algorithm (GA), 219
Genuine Parts Company, about, 368-369
geocentric hiring philosophy
advantages and disadvantages, 78
defined, 73
geographical organizational designs, 37
geographical region, product quality by, Mike Orr interview, 376
Global Environmental Management Initiative (GEMI), 136
global hiring philosophy, 72-74
categories of, 73
global-oriented hiring philosophy, 78
home country national hiring philosophy, 75
host country national hiring philosophy, 76
third-country national hiring philosophy, 77
global outsourcing
defined, 331
labor standards code of conduct, 360-362
global risk management, 287-288, 293-295
global staffing concerns. See also global hiring philosophy
benefits and allowances, 84-85
employee selection, 80
employee training, 81
global supply chains, agility and, 237-239
Global Supply Social and Environmental Management System, 142
global-oriented hiring philosophy
advantages and disadvantages, 78
defined, 73
GMROI (gross margin return on investment), 375
goodwill trust, defined, 258
building plants in foreign countries, 429-430
as reason for sustainability strategies, 150
Ronald Robinson interview, 407
governmental ideology, defined, 352
green initiatives. See also sustainability
defined, 147
GreenBiz.com, 163
gross margin return on investment (GMROI), 375
groupthink, defined, 109
growth stage (life cycle)
Brent Beabout interview, 424
contingency planning for, 189-190
defined, 13
demand planning in, 167
Eddie Capel interview, 398-399
forecasting methods, 171
James Chris Gaffney interview, 416-417
Mark Holifield interview, 382-383
outsourcing in, 361
Ronald Robinson interview, 410
strategy opportunities and, 20
Yadi Kamelian interview, 390-391
H
hardball strategy, defined, 200
hedging strategy (global risk management), 287
heuristics, defined, 289
Holifield, Mark
home country national hiring philosophy
advantages and disadvantages, 75
defined, 73
The Home Depot, about, 380-381
horizontal collaboration, defined, 326
horizontal process network (HPN), explained, 44-45
host country national hiring philosophy
advantages and disadvantages, 76
defined, 73
I
IATA (International Air Transport Association), e-freight initiative, 157
IBM’s Global Supply Social and Environmental Management System, 142
ICT (Information and Communications Technology) Supplier Self-Assessment, 136
IFS (interactive freight systems), defined, 240
implementations provider-selection criteria, defined, 343
influencers
as reason for sustainability strategies, 150
value of, 98
Information and Communication Technology (ICT) Supplier Self-Assessment, 136
information system design, 54-55
innovation
insourcing
balancing with outsourcing, 334
defined, 331
Institute of Supply Management (ISM), 67
ethical standards for conduct, 131
negotiation process overview, 200
principles of social responsibility, 131
sustainability metrics, 161
intelligent agents, 219
interactive freight systems (IFS), defined, 240
intercultural training, explained, 81
internal organizational analysis, explained, 11
internal resource alignment, 176
International Air Transport Association (IATA), e-freight initiative, 157
international outsourcing
defined, 331
International Standards Organization (ISO), sustainability standards, 150
interviews
introduction stage (life cycle)
Brent Beabout interview, 423
defined, 13
demand planning in, 167
Eddie Capel interview, 397-398
entrepreneurial spirit in, 98
forecasting methods, 171
James Chris Gaffney interview, 415-416
Mark Holifield interview, 381
outsourcing in, 361
Ronald Robinson interview, 408-410
strategy opportunities and, 20
Yadi Kamelian interview, 389-390
inventory planning in supply chain synchronization, 240
ISM (Institute of Supply Management), 67
ethical standards for conduct, 131
negotiation process overview, 200
principles of social responsibility, 131
sustainability metrics, 161
ISO (International Standards Organization), sustainability standards, 150
J
Job Descriptive Index (JDI), described, 70
job satisfaction, defined, 70
jobs in supply chains. See staffing supply chains
joint equity swaps, 181
joint ventures, 181
K
Kamelian, Yadi
key account management (KAM), defined, 263
key initiative (KI), 324
key performance indicators (KPIs), 261
knowledge management, 233
knowledge management technologies, 233
knowledge query manipulation language (KQML), 219
KPIs (key performance indicators), 261
L
labor standards for global outsourcing, 360-362
LAS (least acceptable solution), 216
law of agency, described, 129
leadership
evolutionary leadership, 113-115
lean supply chain management, 308-309
obstacles to, 113
styles of, 112
lean management, 226. See also cost-reduction strategies
procurement principles in service organizations, 323-324
lean supply chain management, principles of, 308-319
continuous improvement (CI), 316-317
strategic customer value focus, 309
supply chain flow constraints, 312-315
trust-based alliances, 310-311
lean supply chain productivity cycling process, 318
lean supply chains, defined, 308
least acceptable solution (LAS), 216
legal issues. See also ethical issues; government regulations; social responsibility
alternatives to litigation, 138-141
California Transparency in Supply Chains Act, 135-138
libel, defined, 128
LI-COR, about, 404
life cycle approach for supply chain design, 46
Lincoln Industries, about, 388
local barriers to entrance, building plants in foreign countries, 433-434
logistic management, explained, 6-8
long-term planning, strategic planning as, 17
M
MAD (mean average deviation), defined, 172
management by exception, defined, 239
manager (supply chain), described, 66
Manhattan Associates, about, 396
Manufacturers Alliance for Productivity and Innovation (MAPI), 91
The Manufacturing Institute, 91
market intelligence (MI), monitoring customer demand with, 117-118
market research, defined, 171
master planning in supply chain synchronization, 241
materials requirement planning (MRP), defined, 54
matrix organizational structure design
explained, 40
maturity stage (life cycle)
Brent Beabout interview, 424-425
defined, 13
demand planning in, 167
Eddie Capel interview, 400
forecasting methods, 171
James Chris Gaffney interview, 417
Mark Holifield interview, 383-384
Mike Orr interview, 374
outsourcing in, 361
Ronald Robinson interview, 410
strategy opportunities and, 20
Yadi Kamelian interview, 392
maximum supportable solution (MSS), 216
mean average deviation (MAD), defined, 172
mean square error (MSE), defined, 172
mediators, described, 140
mentoring, defined, 111
mentoring programs, described, 110-111
metrics. See performance metrics
MI (market intelligence), monitoring customer demand with, 117-118
migration, defined, 352
milestones, defined, 228
mission statement, explained, 10
mixed model scheduling, defined, 315
monitoring
defined, 115
performance metrics for, 115
MRP (materials requirement planning), defined, 54
MSE (mean square error), defined, 172
MSS (maximum supportable solution), 216
multi-agent systems, 219
multisourcing outsourcing, defined, 336
N
near field communications (NFC), defined, 55
nearshore outsourcing, defined, 336
defined, 194
executive-level support in, 213-214
process overview, 200
negotiation strategy worksheet, 217
netsourcing, defined, 336
network complexity, 99
network design
Network for Business Innovation and Sustainability, 163
new product demand planning. See demand planning
new product distribution, Mike Orr interview, 371-372
new product risk management, Mark Holifield interview, 382
NFC (near field communications), defined, 55
nonequity strategic alliances, defined, 181
O
obligatory selection criteria, defined, 343
obstacles to leadership, 113
Office Depot, about, 422
offshore outsourcing, defined, 336
one-number planning, defined, 17
operational alliances, defined, 251
explained, 9
time period for, 17
operational risk
defined, 274
types of supplier operational risk, 277
operational visibility, 323
opportunity analysis, 321
opportunity flow charts, described, 101
options contracts, explained, 103
organization analysis, 321
organizational planning, stages of, 8-9. See also operational planning; strategic planning; tactical planning
organizational structure, designing, 37-41, 405-406. See also matrix organizational structure design
Orr, Mike
outsourcing
agreement specifications, 341
as cost-reduction strategy, 322
explained, 331
international/global outsourcing, risks in, 349-351
labor standards code of conduct, 360-362
management role in, 334
performance metrics, 359
in product life cycle, 360
strategic planning and, 335-337
TCO (total cost of ownership), 364-365
oversight council, defined, 345
ownership issues, building plants in foreign countries, 434
P
packaging, Mark Holifield interview, 386
Pareto charts, described, 101
particle swarm optimization (PSO), 219
partnerships. See also SRM (supplier relationship management)
collaborative growth model, 261-262
terminating supplier relationships, 264-265
trust-based alliances, 310-311
types of supplier relationships, 250-253
PCAOB (Public Company Accounting Oversight Board), 130
perceived value, dimensions of, 28
performance metrics, 115
for outsourcing, 359
for social responsibility, 131-134
SPM (supplier performance measurement), 260-261
for sustainability efforts, 160-162
plan-a-grams, Brent Beabout interview, 425-426
planning process. See also designing, supply chains
building plants in foreign countries, 430-431
collaborative supply planning, in supply chain synchronization, 241
demand planning
control activities, 172
functions of, 170
in lean supply chain management, 311-312
produce-to-demand strategy, 183-186
in supply chain synchronization, 240
entrepreneurial spirit in, 98
factory planning, in supply chain synchronization, 241
inventory planning, in supply chain synchronization, 240
master planning, in supply chain synchronization, 241
procurement management plans, 102-105
PLC. See product life cycle
POD (proof of delivery), 240
polycentric hiring philosophy
advantages and disadvantages, 76
defined, 73
POMS (Production and Operations Management Society), 163
pool buying, defined, 322
portfolio contracts, described, 105
preparation for negotiation, 215-217
preparedness strategy in risk mitigation, 283-285
price analysis, defined, 303
price versus value in sustainability efforts, 158
problem-solving, Yadi Kamelian interview, 392-393
process complexity, 99
procurement management plans, developing, 102-105
procurement partner competition, 320
procurement principles in service organizations, 323-324
produce-to-demand strategy, 183-186
product discontinuation, Mark Holi-field interview, 384-385
CSFs (critical success factors) in, 22
demand planning in, 167
Eddie Capel interview, 398
outsourcing in, 360
produce-to-demand strategy, 183-186
research on, 14
strategy opportunities and life cycle stages, 20
product quality by geographical region, Mike Orr interview, 376
product resiliency, defined, 285
Production and Operations Management Society (POMS), 163
professional supply chain organizations, 67
project failure, outsourcing risks and, 348
project life cycle, steps in, 228
project management, explained, 226-229
project managers, roles of, 229
project-based organizational designs, 39
proof of delivery (POD), 240
provider selection in outsourcing, 340-343
PSD (purchaser and supplier development), 258-260
PSO (particle swarm optimization), 219
Public Company Accounting Oversight Board (PCAOB), 130
pull strategy
Brent Beabout interview, 423-424
in lean supply chain management, 311-312
supply chain flow constraints, 312-315
purchaser and supplier development (PSD), 258-260
Brent Beabout interview, 423-424
push-pull boundary, explained, 24-25
push-pull strategy, explained, 23-25
Q
QRM (quick-response manufacturing), 235
qualitative forecasting methods, defined, 171
qualitative provider-selection criteria, defined, 343
quality checklist for supplier relationships, 264-268
quantitative forecasting methods, defined, 171
quantitative provider-selection criteria, defined, 343
quick-response manufacturing (QRM), 235
R
radio frequency identification (RFID), explained, 55-56
rate of exchange for global employee compensation, 84
real-time risk assessments, 289
reconciliation of forecasts, 17
regiocentric hiring philosophy
advantages and disadvantages, 77
defined, 73
regression forecast methods, defined, 171
regulations. See government regulations
relationship management (RM), 258
relationships with suppliers. See partnerships
reliability of suppliers, 309-310
request for information (RFI)
defined, 254
in outsourcing vendor selection, 340
request for proposal (RFP)
defined, 254
in outsourcing vendor selection, 340
reservation price, described, 103
reshoring, defined, 336
resilience in risk mitigation, 283-285
resilient supply chain, 283-285
contingency planning for growth, 189-190
internal versus external alignment, 176
in introduction and growth stages (life cycle), 187-188
meeting customer demand, 182-183
produce-to-demand strategy, 183-186
in seasonal growth surge, 188
supplier alignment and integration, 177-178
supply chain synchronization, 179-180
resource allocation in risk management, 282
resources for information on sustainability, 162
restraint-of-trade acts, described, 130
Restriction of Hazardous Substances (RoHS), 406-407
sabbatical programs, 86
returned products, Mark Holifield interview, 385
reverse auction, 320
reverse logistics
Brent Beabout interview, 426-427
explained, 151
Mark Holifield interview, 385
RFI (requestion for information)
defined, 254
in outsourcing vendor selection, 340
RFID (radio frequency identification), explained, 55-56
RFP (request for proposal)
defined, 254
in outsourcing vendor selection, 340
risk assessment systems, 288-290
risk management. See also risk mitigation
categories of risk, 274
disrupter analysis stress tests, 291-293
global risks, 287-288, 293-295
in international/global outsourcing, 349-351
Mark Holifield interview, 382
for procurement plans, 104-105
as reason for sustainability strategies, 150
types of strategies, 281
types of supply chain risk, 276-277
risk management process, 276-282
risk management teams, 278-279
risk mitigation. See also risk management
preparedness strategies, 283-285
supplier-related strategies, 286
risk profiles, 280
risk scorecard, defined, 276
RM (relationship management), 258
Robinson, Ronald
Robinson-Patman Act, 130
RoHS (Restriction of Hazardous Substances), 406-407
S
SA8 tool, 136
sabbatical programs, 86
SAI (Social Accountability International), 136
SAI (Social Accountability International) SA8 tool, 136
sales and operations planning (S&OP)
agility and, 242
defined, 236
in supply chain synchronization, 240
Sarbanes-Oxley Act, described, 130
SBR (supply base rationalization), 254-256
SCC (Supply Chain Council), 49
SCOR (supply chain operations reference), explained, 48-50
seasonal products
Mark Holifield interview, 385
resource alignment, 188
segmentation of tasks, 323
self-managed teams (SMTs), explained, 110
sensitivity training, 81
service organizations, procurement principles in, 323-324
service-oriented architecture (SOA), defined, 239
shared outsourcing, defined, 336
Sherman Antitrust Act, 130
should-cost modeling, described, 119
silo problems, defined, 37
simulation forecast methods, defined, 171
single-source suppliers, 309-310
slander, defined, 128
SM (supplier management), 256-258
SMTs (self-managed teams), explained, 110
SOA (service-oriented architecture), defined, 239
Social Accountability International (SAI), 136
Social Accountability International (SAI) SA8 tool, 136
social loafing, 109
social media in supply chain management, 190-191
social responsibility. See also ethical issues; legal issues
auditing methodologies, 136
California Transparency in Supply Chains Act, 135-138
explained, 127
principles of, 131
in sustainability efforts, 148
social responsibility maturity matrix, 136
software. See supply chain technologies
source complexity, explained, 99
SOW (statement of work), defined, 204
speculation strategy (global risk management), 287
spin-off outsourcing, defined, 336
SPM (supplier performance measurement)
as part of supplier management, 257-258
spot market purchasing, defined, 105
SRM (supplier relationship management). See also partnerships
PSD (purchaser and supplier development), 258-260
RM (relationship management), 258
SBR (supply base rationalization), 254-256
SM (supplier management), 256-258
SPM (supplier performance measurement), 260-261
terminating supplier relationships, 264-265
types of supplier relationships, 250-253
SRM (supplier relationship management) intensity continuum, 250
advantages and disadvantages of teams, 109
benefits for global employees, 84-85
characteristics of teams, 106
compensation for global employees, 82-84
competencies needed, 65
elements of team-building, 108
employee selection in global staffing, 80
employee training in global staffing, 81
evaluating candidates, 69
future of, 91
global hiring philosophy, 72-74
categories of, 73
global-oriented hiring philosophy, 78
home country national hiring philosophy, 75
host country national hiring philosophy, 76
third-country national hiring philosophy, 77
guidelines for teams, 107
position descriptions, 66
professional supply chain organizations, 67
sabbatical programs, 86
SMTs (self-managed teams), 110
supply chain procurement teams, 89-90
types of teams, 106
stakeholders, defined, 6
stalling in negotiations, 214-215
statement of work (SOW), defined, 204
strategic alliances, explained, 180-182, 252
explained, 8
time period for, 17
CSFs (critical success factors) in, 19-23
supervisor (supply chain), described, 66
Supplier Advisory Council, 391-392
supplier alignment. See also resource alignment
defined, 177
implementation methods, 177-178
meeting customer demand, 182-183
supplier collaboration, defined, 258
supplier evaluations, Ronald Robinson interview, 406-407
supplier integration
defined, 177
implementation methods, 177-178
supplier management (SM), 256-258
supplier negotiation. See negotiation
supplier partnerships. See partnerships
supplier performance management, process overview, 257-258
supplier performance measurement (SPM)
as part of supplier management, 257-258
supplier relationship management intensity continuum, 250
supplier relationship management (SRM). See also partnerships
PSD (purchaser and supplier development), 258-260
RM (relationship management), 258
SBR (supply base rationalization), 254-256
SM (supplier management), 256-258
SPM (supplier performance measurement), 260-261
terminating supplier relationships, 264-265
types of supplier relationships, 250-253
supplier risk
defined, 276
risk mitigation strategies, 286
supplier sustainability scorecard, described, 158
supplier-based database systems, 288-289
supply base rationalization (SBR), 254-256
Supply Chain Council (SCC), 49
supply chain flow constraints, eliminating, 312-315
supply chain incident management, defined, 285
supply chain life cycle
Eddie Capel interview, 398
explained, 13
supply chain management
evolutionary leadership, 113-115
functions of, 97
leadership styles, 112
monitoring and control systems, 115-117, 120-121
monitoring customer demand, 117-118
obstacles to leadership, 113
performance metrics, 115
planning process
entrepreneurial spirit, 98
procurement management plans, 102-105
advantages and disadvantages of teams, 109
characteristics of teams, 106
elements of, 108
guidelines for teams, 107
SMTs (self-managed teams), 110
types of teams, 106
supply chain network design
supply chain operations reference (SCOR), explained, 48-50
supply chain procurement teams, 89-90
supply chain resiliency. See resilient supply chain
supply chain risk
function for defining, 288
supply chain sustainability. See also sustainability
defined, 147
electronic tracking and fuel usage in, 155-157
traditional supply chains versus, 147
Eddie Capel interview, 396-397, 400-401
James Chris Gaffney interview, 419-420
Mike Orr interview, 376
agile supply chains
efficient supply chains versus, 231-232
future of, 243
in lean supply chain management, 315-316
principles of, 231
designing, 41
future of, 57
information system design, 54-55
life cycle approach, 46
SCOR (supply chain operations reference) model, 48-50
flexible supply chains
where to start, 238
matrix organizational structure design for, 41-43
staffing requirements
benefits for global employees, 84-85
compensation for global employees, 82-84
competencies needed, 65
employee selection in global staffing, 80
employee training in global staffing, 81
evaluating candidates, 69
future of, 91
global hiring philosophy, 72-74
position descriptions, 66
professional supply chain organizations, 67
sabbatical programs, 86
supply chain procurement teams, 89-90
strategies, 23-25, 30-32. See also strategic planning; strategy development
traditional versus sustainable, 147
supply scorecards, defined, 260
Brent Beabout interview, 428
defined, 147
electronic tracking and fuel usage in, 155-157
elements of, 148
future of, 163
James Chris Gaffney interview, 420
principles of best-in-class performers, 159-160
program implementation, 151
resources for information, 162
traditional versus sustainable supply chains, 147
Sustainability and Social Responsibility for Supply Management: Assessment Elements and Criteria, 136
sustainability index. See Emergy Sustainability Index (ESI)
synchronized supply chains. See supply chain synchronization
synchronous manufacturing, defined, 179
T
time period for, 17
target costing, defined, 304
taxation of global employees, 84
TCO (total cost of ownership)
defined, 303
advantages and disadvantages of, 109
characteristics of, 106
cost-reduction teams, 302
cross-functional teams, 323
elements of team-building, 108
guidelines for, 107
project management teams, 229
risk management teams, 278-279
SMTs (self-managed teams), 110
types of, 106
technologies for supply chains
Eddie Capel interview, 396-397, 400-401
James Chris Gaffney interview, 419-420
Mike Orr interview, 376
technology swaps, defined, 181
terminating
supplier relationships, 264-265
third-country national hiring philosophy
advantages and disadvantages, 77
defined, 73
third-party recruiters, defined, 68
third-party suppliers, 204
360-degree input, described, 88
time series methods, defined, 171
total cost of ownership (TCO)
defined, 303
training employees, 81
transactional alliances, defined, 251
transitional outsourcing, defined, 336
trust
in supplier relationships, 259-258
in supply chain design, 56
trust-based alliances, 310-311
U
Uniform Commercial Code (UCC) Act, described, 130
United Nations Global Compact, 360-362
unity of command, defined, 40
universal product code (UPC), defined, 55
upstream, defined, 7
U.S. Green Building Council, 159
V
value, defined, 28
value management (VM), defined, 305
value of supply chain management, Ronald Robinson interview, 407-408
value proposition
explained, 30
in lean supply chain management, 309
value versus price in sustainability efforts, 158
value-added outsourcing, defined, 336
vendor selection in outsourcing, 340-343
vendor-managed inventory (VMI), 54, 251
vice president of operations (COO), described, 66
vilification, defined, 128
vision statement, defined, 26
VM (value management), defined, 305
VMI (vendor-managed inventory), 54, 251
volatile demand, 311
Voluntary Interindustry Commerce Standards Association, 179
W
waste elimination in lean supply chain management, 317-318
what-if thinking, 98
white boards, defined, 323
win-lose strategy, defined, 199
win-win strategy, defined, 204
work environments, described, 71
work segmentation, 323
work-share agreements, defined, 177
World’s Most Ethical Company publication, 131
Z
zero-sum game, defined, 199