Index
Symbols
3-claw parts retrieval tools, 18
3TB hard drives and Windows file systems, 715
32-bit CPU architectures, 211
64-bit CPU architectures, 211
80 PLUS certification standard, power supplies, 322
A
absolute paths (folders/directories), 744
AC Pwr Loss Restart, BIOS configuration, 36
accelerometers/screen orientation, 988
access denied messages (printers), troubleshooting, 653
account access (unauthorized), troubleshooting (mobile devices), 1123
Acer V5-571P laptop, components view, 10
ACL (Access Control Lists), 1036
ACPI (Advanced Configuration and Power Interface), BIOS configuration, 46
Action Center (Windows), 692
active listening (communication methods/professionalism), 906
Ad-Hoc wireless networks, device sharing, 411-412
adapters/ports, laptops, 512-514
add-on cards
dial-up Internet connections, 474
USB ports, 257
Add Printer option (Windows), 395
administrator accounts (Windows), 1039
administrative shares
Windows networks, 849
Windows security, 1041
administrative tools (Windows), 685-686, 756
Component Services, 769
Computer Management, 756
Data Sources (ODBC), 769
Local Security, 769
Performance Monitor, 763
Print Management, 768
Services (Services.msc), 764-765, 788
starting, 756
Windows Memory Diagnostics, 769
ADSL (Asynchronous DSL), 470
advertising (TCP/IP), 440
Aero desktop (Windows 7/Vista), 677-679
AFP (Apple Filing Protocol), 456
air (compressed), 20
environmental controls, 896
printers, 657
air filter masks (safety), 893-894
air filtration enclosures (environmental controls), 896
Airplane mode (mobile devices), 641, 1001
AirPrint printer sharing service, 415
all-in-one computers, components quick reference, 11-15
AMD CrossFire, multi-GPU configuration, 133
AMD processors, 206
32/64-bit architectures, 211
APU graphics, 214
cooling
fanless cooling systems, 235
liquid-based cooling systems, 234
passive heat sinks, 235
phase-change material/thermal paste, 232-234
cores, 208
EDB, 214
integrated GPU, 214
sockets, 224
quick reference chart, 215
Socket FM2+, 230
ZIF sockets, 240
speeds, 206
amperage versus wattage, 320
analog displays versus digital displays, 357
analog Internet connections. See dial-up Internet connections
APK, 996
apps, repairing, 1127
baseband updates, 1008
Bluetooth connectivity, 998, 1002-1005
commercial email provider configuration, 1008
configurations/settings, troubleshooting, 1119-1120
corporate/ISP email configuration, 1006-1008
data synchronization, 1010-1012
Google Play Store, 987
GPS/location services, 992
IMEI, 1009
IMSI, 1009
MiniUSB ports, 553
mobile payment services, 997
multifunction devices
configuring, 406
installing, 400
printers
configuring, 406
installing, 400
PRI updates, 1008
PRL updates, 1008
radio firmware, 1009
rooting, 987
screen orientation, 988
SSO authentication, 1012
VPN, 1010
WEA, 997
Wi-Fi calling, 993
wireless/cellular connectivity, 997
Airplane Mode, 1001
tethering, 998
Android Help website, 22
Android Pay. See mobile payment services
Android Samsung Galaxy smartphone, rear view, 13
antennas
over-the-air digital TV, 435
repeaters, 485
Wi-Fi antenna connectors, laptops, 541
wireless network security, 1062
antiglare filters (displays), 358
antimalware software, 21, 1032-1033, 1134
updates, 926
antistatic bags, 886
antivirus software, 21, 1032-1033, 1134
Boot Virus Detection (Antivirus Boot Sector), 37
mobile devices, 1053
updates, 926
anycast IPv6 addressing, 442
AP (Access Points), wireless network security, 1062
APIPA IP addresses, IPv4 addresses, 440
APIPA/link-local addresses, troubleshooting, 623
APK (Android Application Packages), 996
Apple Help and Support website, 22
Apple Store, 987
baseband updates, 1008
Bluetooth connectivity, 998, 1002-1005
commercial email provider configuration, 1008
corporate/ISP email configuration, 1006-1008
data synchronization, 1010-1012
GPS/location services, 992
IMEI, 1009
IMSI, 1009
jailbreaking, 987
Lightning connectors, 553
mobile payment services, 997
multifunction devices
configuring, 403
PRI updates, 1008
printers
configuring, 403
PRL updates, 1008
radio firmware, 1009
screen orientation, 988
SDK, 996
SSO authentication, 1012
VPN, 1010
WEA, 997
Wi-Fi calling, 993
wireless/cellular connectivity, 997-1001
Apple iPad mini 2, rear view, 12
Apple iPhone 6, rear view, 12
Apple MacBook Air laptop, components view, 11
Apple Pay. See mobile payment services
Applications tab (Task Manager), 771
app scanner, mobile devices, 1125
apps
Android apps, repairing, 1127
cloud printing, 413
defining, 15
Google Play Store, 987
iOS apps, updating, 1127
managing, Dock (OS X), 939
troubleshooting, 639, 1116-1117
antimalware, 1125
app scanner, 1125
cameras, 1124
Cell Tower Analyzer, 1129
configurations/settings, 1119-1121
data transmission overlimit, 1123
factory resets/clean installs, 1125-1126
Force Stop, 1128
Google Sync, 1131
high resource utilization, 1124-1125
leaked personal files/data, 1122
microphones, 1124
power drain, 1121
signal drops/weak signals, 1121
soft resets, 1118
unauthorized account access, 1123
unauthorized location tracking, 1123-1124
unauthorized root access, 1123
uninstall/reinstall apps, 1126-1127
unintended Bluetooth pairings, 1122
unintended Wi-Fi connections, 1122
Wi-Fi Analyzer, 1128
Windows
running apps in full-screen, 686
side-by-side apps, 687
Windows Store, 987
apt-get command (Linux/OS X), 946
areal density, hard disk drives, 171
arrays
Disk Management, adding arrays via, 781
mirrored arrays, 781
spanned arrays, 781
striped arrays, 781
artifacting (video), troubleshooting, 615-616
assigning drive letters (Disk Management), 780-781
attitude/confidence (communication methods/professionalism), 906
ATX (Advanced Technology Integrated) motherboards, 68-69, 72
audio
audio cards
audio/video editing workstations, 305
gaming PC, 308
audio/video editing workstations, configuring, 304-306
beep codes, 573
headsets, 554
mobile devices, troubleshooting, 641
Onboard Audio, BIOS configuration, 35
Sound icon (Control Panel), 823
speakers
custom PC configurations, 344
mobile devices, 554
replacing in laptops, 535
surround sound audio, home theater PC, 310
USB audio devices, 128
audio connectors, motherboards, 82-83
SPDIF (digital), 286
audio ports, BIOS configuration, 44
AUP (Acceptable Use Policies), 1037-1038
authentication
authenticator applications, mobile devices, 1055
authentication servers, 971
biometrics, 1054
multifactor authentication, 1034, 1054
SSO authentication and mobile OS, 1012
user authentication, 1034, 1042
auto setting (NIC), 869
autoranging multimeters, 588
autoswitching power supplies, 323
B
backups
battery backup (UPS) units, 897-898
full backups, 923
incremental backups, 923
Registry, backing up before editing, 790
remote backups, mobile device security, 1052
scheduled backups, 922-923, 926-929
Time Machine (Mac OS), 926, 930-931
Balanced power plan (Windows power options), 819
barcode readers, custom PC configurations, 336-337
basebands, updating mobile devices, 1008
basic tools/equipment, 18
batteries
battery backup (UPS) units, 897-898
BIOS configuration, 43
chargers, 555
CMOS batteries and motherboards, 79
ESD, 519
extra battery packs, 555
mobile devices, 555, 636, 640-642
recycling, 890
troubleshooting
BIOS time/settings resets, 575-576
BCD store, repairing, 1083
BDXL drives, 164
beep codes, troubleshooting, 572-573
Belarc System Advisor
custom PC configurations, 314
Windows upgrades, 697
Berg power connectors, USB card installations, 136
best practices
data recycling/repurposing
low-level format versus standard format, 1058
overwriting data, 1058
wiping hard drives, 1058
Linux maintenance
antimalware updates, 926
antivirus updates, 926
driver updates, 926
firmware updates, 926
patch management, 925
scheduled backups, 922-923, 926, 929
scheduled disk maintenance, 923
system updates, 924
Mac OS maintenance
antimalware updates, 926
antivirus updates, 926
driver updates, 926
firmware updates, 926
scheduled backups, 922-923, 926-929
system updates, 924
malware removal, 1135
System Restore, 803
workstation security, 1044
data encryption, 1049
patches, 1049
updates, 1049
bezels (plastic), replacing in laptops, 533-534
biometrics
custom PC configurations, 337
mobile devices, 1054
BIOS (Basic Input/Output System), 31
batteries/charging support, 43
boot sequence, 35
Boot-Time diagnostic screen, 36
bootup
AC Pwr Loss Restart, 36
Boot Up NumLock, 42
Boot Virus Detection (Antivirus Boot Sector), 37
CD/DVD drives, 42
Fast Boot, 42
Power Management (Menu), 36
quiet boot, 36
S1, 36
S3 standby, 36
Secure Boot, 42
setup passwords, 36
user/power-on passwords, 36
WOL, 36
Write-Protect Boot Sector, 37
CMOS settings, 33
automatic configuration, 37-38
CPU Clock/frequency, 35
diagnostics, 57
Flash ROM BIOS versus UEFI, 33
keyboards, 36
modems, 35
networks, 35
NIC, 872
Onboard Audio, 35
parallel ports, 35
PnP OS, 36
ports
audio ports, 44
Ethernet ports, 44
legacy ports, 46
power management, 46
Primary VGA BIOS, 36
processor configuration, 48
SATA drives, 37
saving/discarding changes, 51-53
serial ports, 35
Settings menu, 39
shadowing, 36
Standard Features menu, 39
system information, displaying, 39
bootup failures, 600
RAID arrays, 602
UEFI
advantages of, 33
custom PC configurations, 314
Flash ROM BIOS versus, 33
passwords, 1046
troubleshooting, 1105
virtualization, 964
web resources, 34
upgrading
recovering from failed updates, 56-57
USB 3.0 function, 36
USB function, 35
USB host adapters, 43
USB Legacy, 35
video cards, 130
BitLocker, Windows security, 1043
BitLocker To Go, Windows security, 1043
black pixels, troubleshooting, 615
blank screen on bootup, troubleshooting, 574-575
blink codes, troubleshooting, 572
Bluetooth
Bluebugging, 1028
Bluejacking, 1028
Bluesnarfing, 1028
connectivity (mobile OS), 998, 1002-1005
device sharing, 410
mice (pointing devices), pairing, 333-334
security threats, 1028
smartphones, 551
unintended pairings, troubleshooting (mobile devices), 1122
wearable technology devices, 551
Blu-ray/DVD players. See set-top boxes
BNC coaxial video connectors, 274, 281, 434
Bonjour printer sharing service, 414-415
boot drives, Windows, 725
boot failures, troubleshooting
OS X, 1088
Boot-Time diagnostic screen, BIOS configuration, 36
bootup
BIOS
Boot Up NumLock, 42
Boot Virus Detection (Antivirus Boot Sector), 37
CD/DVD drives, 42
Fast Boot, 42
quiet boot, 36
Secure Boot, 42
Write-Protect Boot Sector, 37
boots to safe mode (Windows), troubleshooting, 1096
Secure Boot, 51
troubleshooting
blank screen on bootup, 574-575
booting to incorrect devices, 576
bootup failures, 600
hard drives, 602
Windows, 698
botnet/zombie attacks, 1026
BRI (Basic Rate Interface), ISDN Internet connections, 480
bridges, 484
brightness/lumens (displays), 358
brute force attacks, 1027
BSOD (Blue Screen of Death), troubleshooting, 588, 603, 1078-1081, 1089
buffered (registered) memory, 107
burn-ins (ghost images), troubleshooting, 619-620
burning smells/smoke, troubleshooting, 585
bus speeds, motherboards, 84
business card stock, inkjet printers, 381
C
cable locks (physical security), 547, 1030
cabling
cable/wire strippers, 20, 488, 627
eSATA interfaces, 270
managing (personal safety), 893
network cable/connectors, 20
plenum cabling, 435
PVC cabling, 435
riser cabling, 436
SATA interfaces, 270
TP cabling
grades of, 428
STP cabling, 428
T568A (EIA-568A) standard, 429-431
T568B (EIA-568B) standard, 429
UTP cabling, 429
troubleshooting
blank screen on bootup, 574-575
RAID arrays, 602
read/write failures, 596
USB
header cable connectors, 256
caching (hard drives)
cache size, 171
printer security, 416
CAD/CAM/graphic design workstations, configuring, 302-303
calibrating
camcorders, custom PC configurations, 343
cameras
digital cameras
custom PC configurations, 339-340
RAW photos, 341
mobile devices, troubleshooting, 1124
smart cameras, characteristics of, 551
smartphones, 11
tablets, 11
capacitors (power supplies), troubleshooting, 583, 586-587
card brackets, 18
card readers
laptops, 10
printers and, 182
card screw kits, 18
case covers, replacing in laptops, 533-534
case screw kits, 18
Category view (Control Panel), 805-807
CD (CHDIR) command, 736, 744-745
cd command (Linux/OS X), 942
CD/DVD
burning
CDFS, 166
Live File System, 166
Mac OS X, 168
UDF, 166
CD/DVD drives, BIOS configuration, 42
retrieiving files via Remote Disc (OS X), 939
CD-ROM boot method, Windows bootup, 698
Cell Tower Analyzer, mobile devices, 1129
cellular/wireless connectivity
cellular/wireless cards, installing, 142-145
data usage, troubleshooting (mobile devices), 1123
mobile OS, 997
Airplane Mode, 1001
tethering, 998
WWAN connections, Windows networks, 855
certificates of destruction (security), 1057
certifications (OS), defining, 16
chain of custody, addressing prohibited content/activity, 900
Change Drive Letters and Paths (Disk Management), 780-781
charging support (batteries), BIOS configuration, 43
charms (Windows 8/8.1), 690-691
chipsets
troubleshooting, 597
data recovery software, 612-613
hard disk diagnostics, 611-612
CHKDSK** command, 736
chmod command (Linux/OS X), 944
chown command (Linux/OS X), 944
CIDR (Classless Inter-Domain Routing), IPv4, 439
CIFS (Common Internet File System), 455
clean installs/factory resets, mobile devices, 1125-1126
cleaning
inkjet printers, 380
laser printers, 377
thermal printers, 388
clicking noises, troubleshooting, 599
closed-source OS
Windows 10 Mobile, 986
cloud computing
community cloud computing, 969
data synchronization, 1011-1012
hybrid cloud computing, 968
IaaS, 968
measured services, 969
on-demand, 969
OneDrive cloud storage (Windows), 688-689
private cloud computing, 968
public cloud computing, 968
rapid elasticity, 969
resource pooling, 969
SaaS, 966
CMD.EXE, starting command prompt sessions in Windows, 737-739
CMOS (Complementary Metal Oxide Semiconmductors)
batteries, motherboards, 79
BIOS configuration, 33
automatic configuration, 37-38
troubleshooting
BIOS time/settings resets, 575-576
bootup failures, 600
CMYK devices. See inkjet printers
collating (printing), 401
color, printers, 374
calibrating, 377
troubleshooting color prints in wrong print color, 653
color patterns (video), troubleshooting, 616
command-line tools (networks)
network troubleshooting
Windows
administrative privileges, 737
CD (CHDIR) command, 736, 744-745
CHKDSK command, 753
CHKDSK** command, 736
Command?/ command, 737
Command/? command, 755
command prompt sessions, starting with CMD.EXE, 737-739
DISKPART command, 751
DISKPART** command, 736
ROBOCOPY command, 736, 749-750
SFC command, 752
SFC** command, 736
SHUTDOWN command, 736, 741-743
standard privileges, 737
TASKLIST command, 736, 743-744
wildcards, 739
command prompt (Windows), 747-748, 1116
commercial software licenses, 902
communication methods/professionalism
active listening, 906
attitude/confidence, 906
avoiding distractions, 907
cultural sensitivity, 907
proper language, 906
punctuality, 907
community cloud computing, 969
compatibility errors (Windows), troubleshooting, 1093
compatibility IPv6 addressing, 442
Compatibility mode (Windows), 681-684
Component Services, 769
component video connectors, 274
components, handling/storing, 884-885
antistatic bags, 886
ESD (grounding) straps, 886-887
ESD mats, 888
composite video connectors, 274, 280
CompTIA A+ web page, 22
CompTIA Six-Step Troubleshooting Theory, 17
Computer Management, 756
confidence/attitude (communication methods/professionalism), 906
confidential/private customer material, communication methods/professionalism, 908
BIOS
AC Pwr Loss Restart, 36
audio ports, 44
automatic configuration, 37-38
batteries/charging support, 43
boot sequence, 35
Boot-Time diagnostic screen, 36
Boot Virus Detection (Antivirus Boot Sector), 37
CD/DVD drives, 42
CPU Clock/frequency, 35
displaying system information, 39
Ethernet ports, 44
keyboards, 36
legacy ports, 46
modems, 35
networks, 35
Onboard Audio, 35
parallel ports, 35
PnP OS, 36
power management, 46
Power Management (Menu), 36
Primary VGA BIOS, 36
processor configuration, 48
quiet boot, 36
S1, 36
S3 standby, 36
SATA drives, 37
saving/discarding changes, 51-53
serial ports, 35
Settings menu, 39
setup passwords, 36
shadowing, 36
Standard Features menu, 39
USB 3.0 function, 36
USB function, 35
USB host adapters, 43
USB Legacy, 35
user/power-on passwords, 36
WOL, 36
Write-Protect Boot Sector, 37
displays
antiglare filters, 358
brightness/lumens, 358
frame rates, 357
privacy filters, 358
firewalls, Windows networks, 865
multifunction devices
Android, 406
iOS, 406
Linux, 405
OS X, 403
non-compliant systems, 1027
PC custom configurations
analog displays, 357
audio/video editing workstations, 304-306
Belarc System Advisor, 314
biometric devices, 337
BIOS/UEFI setup, 314
camcorders, 343
Device Manager utility, 314
digital displays, 357
digitizers, 338
graphic/CAD/CAM design workstations, 302-303
keyboards, 335
KVM switches, 346
mice (pointing devices), 333-334
MIDI-enabled devices, 348
motion sensors, 338
OLED displays, 352
plasma displays, 350
processor information/virtualization readiness, 316-317
scanners, 336
SiSoftware Sandra, 315
smart card readers, 339
smart TV, 346
speakers, 344
standard thick clients, 311
System Information utility, 314
thin clients, 312
touchpads, 339
touchscreens, 345
virtualization workstations, 306-307
printers
Android, 406
iOS, 406
Linux, 405
OS X, 403
connectionless sessions. See UDP sessions
connectivity
networks, troubleshooting
intermittent connectivity, 625
limited/local connectivity, 623-624
connectors, 20
coaxial cabling
BNC connectors, 434
F-connectors, 434
splitters, 435
TP cabling
content filtering/parental controls, SOHO network security, 1065
continuous reboots, troubleshooting, 577
Control Panel (Windows), 804
applets, finding, 807
Devices and Printers folder, 822
HomeGroup (Windows 7/8/8.1/10) feature, 822
Icon views, 807
Internet Options icon, 824-825
Programs and Features, 821-822
properties sheets, 809
shortcuts to Control Panel functions, 809
Sound icon, 823
starting, 805
switching views, 807
System properties sheet, 814
troubleshooting options, 824
CONVERT.EXT, converting file systems (Windows), 716
convertible 2-1, troubleshooting no image on screen, 614
cooling systems
laptops, replacing in, 540
copier media, laser printers, 378
copy protection, DVI video connectors, 276
cores (CPU), 208
corporate/ISP email, mobile device configuration, 1006-1008
Cortana. See virtual assistants
cp command (Linux/OS X), 943
CPU (Central Processing Units)
AMD CPU
32/64-bit architectures, 211
APU graphics, 214
cores, 208
EDB, 214
fanless cooling systems, 235
integrated GPU, 214
liquid-based cooling systems, 234
passive heat sinks, 235
phase-change material/thermal paste, 232-234
Socket FM2+, 230
socket quick reference chart, 215
speeds, 206
virtualization, 210
ZIF sockets, 240
cores, virtualization workstations, 307
Intel CPU, 206
32/64-bit architectures, 211
code names, 218
cores, 208
fanless cooling systems, 235
Hyper-Threading (HT Technology), 210
LGA 775 sockets, 219
LGA 1151 sockets, 224
LGA 1366 sockets, 220
LGA 2011 sockets, 216, 223-224
LGA sockets, 216
liquid-based cooling systems, 234
passive heat sinks, 235
phase-change material/thermal paste, 232-234
socket quick reference chart, 215
speeds, 206
virtualization, 210
laptops, replacing in, 537-538
sockets, motherboards, 77
troubleshooting
beep codes, 573
Windows, 674
crash screens, troubleshooting, 588, 603, 1078
credit card readers, 556
CRT displays, recycling, 891
cultural sensitivity (communication methods/professionalism), 907
custody, chain of, 900
customer interaction, communication methods/professionalism, 907-908
custom PC configurations
audio/video editing workstations, 304-306
Belarc System Advisor, 314
biometric devices, 337
BIOS/UEFI setup, 314
camcorders, 343
Device Manager utility, 314
digitizers, 338
displays
analog versus digital, 357
antiglare filters, 358
brightness/lumens, 358
frame rates, 357
privacy filters, 358
graphic/CAD/CAM design workstations, 302-303
keyboards, 335
KVM switches, 346
mice (pointing devices), 333-334
MIDI-enabled devices, 348
motion sensors, 338
OLED displays, 352
plasma displays, 350
power supplies, 317
calculating requirements, 321-322
multivoltage power supplies, 322
processor information/virtualization readiness, 316-317
scanners, 336
SiSoftware Sandra, 315
smart card readers, 339
smart TV, 346
speakers, 344
standard thick clients, 311
System Information utility, 314
thin clients, 312
touchpads, 339
touchscreens, 345
virtualization workstations, 306-307
cutting tools, 487
D
data
cellular usage, troubleshooting (mobile devices), 1123
destruction/disposal, 1056-1057
encryption, workstation security, 1049
recycling/repurposing
low-level format versus standard format, 1058
overwriting data, 1058
wiping hard drives, 1058
speeds (slow), troubleshooting (mobile devices), 1121-1122
synchronization, mobile OS, 1010-1012
theft, preventing, 548
transmission overlimit, troubleshooting (mobile devices), 1123
data projectors
custom PC configurations, 350-351
DLP projectors, 351
Data Sources (ODBC), 769
DC jacks, replacing in laptops, 531
dd command (Linux/OS X), 946
DDR SDRAM (Double Data Rate SDRAM), 102-104, 108
DDR2 SDRAM (Double Data Rate 2 SDRAM), 102-104, 108
DDR3 SDRAM (Double Data Rate 3 SDRAM), 103-105, 108-109
DDR4 SDRAM (Double Data Rate 4 SDRAM), 105, 109
dead pixels, troubleshooting, 615
dead shorts, troubleshooting, 570
debris/dust (environmental controls), 896
DEFRAG, 1110
defragmenting hard disks, 607-609
degaussing, data destruction/disposal (security), 1057
deleting files via rm command (Linux/OS X), 943
desktop PC
basic tools/equipment, 18
components, 4
front view of PC, 6
interior view of PC, 8
rear view of PC, 7
front view, 6
interior view, 8
rear view, 7
desktops
applications, standard thick client configuration, 311
data synchronization, 1012
multiple desktops, working with (OS X), 936
troubleshooting, 614
custom PC configurations, 314
disabling devices with, 762
removing devices with, 762-763
device sharing
multifunction devices
Ad-Hoc wireless networks, 411-412
Bluetooth, 410
Wi-Fi, 410
wireless-hosted networks, 412
printers
Ad-Hoc wireless networks, 411-412
Bluetooth, 410
Wi-Fi, 410
wireless-hosted networks, 412
device startup failures, troubleshooting, 1091
Devices and Printers folder (Control Panel), 822
DHCP (Dynamic Host Configuration Protocol), 457
DHCP servers, 970
SOHO wired/wireless routers, 467
dictionary attacks, 1027
difficult customers/situations (communication methods/professionalism), 907-908
digital cameras
custom PC configurations, 339-340
installing, 340
RAW photos, 341
digital displays versus analog displays, 357
digital security
ACL, 1036
directory permissions, 1035
disabling ports, 1036
DLP, 1036
email filtering, 1036
geofencing, 1034
multifactor authentication, 1034
passwords, 1034
smart cards, 1036
trusted/untrusted software sources, 1036
user authentication, 1034
VPN, 1035
digitizers
custom PC configurations, 338
laptop displays, 543
dim images, troubleshooting, 617
DIMM (Dual In-Line Memory Modules), 107-109, 112-115
directories (files/folders)
absolute paths, 744
block file copy/conversion, 946
changing, 942
file ownership, 944
file permissions, 944
copying files, 943
displaying name of current directory, 943
listing contents of, 726
moving files, 943
ownership, 944
permissions, 1035
relative paths, 745
dirt/dust and overheating, troubleshooting, 581
disabling
devices with Device Manager, 762
disassembling mobile devices
cable/screw locations, 642
manufacturer resources, 643
organizing parts, 643
tools/toolkits, 644
disconnecting power supplies, 323, 328-331
disk maintenance
Disk Utility (OS X), 931
Linux, 932
Disk Management
adding arrays, 781
Change Drive Letters and Paths, 780-781
Drive Status, 775
Extend Volume, 778
Initialize Disk, 777
New Simple Volume, 777
Shrink Volume, 778
splitting partitions, 779
DISKPART command, 751
DISKPART** command, 736
Disk Utility (OS X)
disk maintenance, 931
image recovery, 931
DisplayPort video connectors, 274, 277-278
displays (screens)
analog displays, 357
audio/video editing workstations, 305
CRT displays, recycling, 891
custom PC configurations, 345
digital displays, 357
glare, 358
laptops
digitizers, 543
inverters, 543
microphones, 542
OLED displays, 541
rotating/removable screens, 549
webcams, 542
Wi-Fi antenna connectors, 541
LCD displays
custom PC configurations, 349-350
IPS display panels, 541
IPS displays, 349
LCD-LED displays, 350
LED display panels, 541
replacing in laptops, 529
TN display panels, 541
TN displays, 349
LCD-CCFL displays, 350, 540, 543, 891
multiple displays, troubleshooting
OLED displays
custom PC configurations, 352
laptops, 541
orientation, 988
plasma displays, custom PC configurations, 350
screen locks, mobile devices, 1050-1051
screensavers, 1045
settings, configuring
antiglare filters, 358
brightness/lumens, 358
frame rates, 357
privacy filters, 358
sharing, 933
touchscreens
custom PC configurations, 345
gestures/touches in OS X, 938
troubleshooting
blank screen on bootup, 574-575
burn-ins (ghost images), 619-620
color patterns, 616
dead pixels, 615
distorted geometery, 618
distorted images, 617
flickering images, 617, 634-635
oversized images/icons, 620-621
distractions, avoiding (communication methods/professionalism), 907
DLL (Dynamic Link Library), troubleshooting missing DLL messages, 1092
DLP (Data Loss Prevention), 351, 1036
DMZ (Demilitarized Zones), SOHO wired/wireless routers, 466
DNAT (Destination Network Address Translation). See ports, forwarding
DNS (Domain Name Service), 454, 970
Dock (Mac OS), 939
docking stations
mobile devices, 555
smartphones, 555
tablets, 555
documents
incinerating, 1057
prohibited content/activity, addressing, 900
security, 1030
domain networking, Windows networks, 844
doors, locking (physical security), 1029
double-sided (duplex) printing, 401
double-sided memory modules, 111
drive mapping, Windows networks, 847
Drive Status (Disk Management), 775
driver files, 21
drivers
updates, 926
DRM (Digital Rights Management), 901
DSL (Digital Subscriber Line) Internet connections, 470-473
dual-channel RAM configurations, 109
duplex (double-sided) printing, 401
duplexing assemblies, laser printers, 370
dust/debris (environmental controls), 896
dust/dirt and overheating, troubleshooting, 581
DVD boot method, Windows bootup, 698
DVD/Blu-ray players. See set-top boxes
DVD/CD
burning
CDFS, 166
Linux, 168
Live File System, 166
Mac OS X, 168
UDF, 166
BIOS configuration, 42
laptops, 9
retrieving files via Remote Disc (OS X), 939
DVI video connectors, 274-275, 277-279
copy protection, 276
DVI to HDMI adapter cables, 283
Thunderbolt interfaces and, 282
DVI-I video connectors, 283-284
DXDIAG (DirectX Diagnostics), 788, 801
dye-sublimation photo printers, 387
dynamic IP addressing, 444
client-side DHCP settings, 445-446
client-side DNS addresses, 447-450
client-side IP addresses, 447-449
TCP/IP alternate configuration, 446-447
TCP/IP user-configured advanced settings, 450
E
E-readers, 551
ECC (Error-Correcting Code) and memory, 106
EDB (Execute Disable Bits), AMD processors, 214
editing
audio/video editing workstations, configuring, 304-306
text, 946
education (security), 1037-1038
EFS (Encrypting File System), Windows security, 1043-1044
electrical fire safety, 892
electrical testing, multimeters, 588-592
electrical/system testing tools, 19
electromagnetic degaussers, data destruction/disposal (security), 1057
data synchronization, 1012
encryption, 1008
exchange server connections, 1007
filtering, 1036
IMAP connections, 1007
commercial email provider configuration, 1008
corporate/ISP email, 1006-1008
data synchronization, 1012
troubleshooting, 640
POP3 email accounts, 1006-1008
eMMC (Embedded Multimedia Cards), 186
encryption
data, workstation security, 1049
email, 1008
full device encryption, mobile devices, 1054
Wi-Fi
WPS, 462
wireless network security, 1060-1061
end-user policies, 905
enterprise software licenses, 903
entry control rosters (physical security), 1032
environmental controls, 894
air filtration enclosures, 896
battery backup (UPS) units, 897-898
compressed air systems, 896
dust/debris, 896
humidity, 896
power surges and surge suppressors, 897-898
sags, 898
temperature, 896
vacuum systems, 896
ventilation, 896
EP (Electrophotographic Process). See laser printers; lasers, imaging process
equipment/tools
Administrative Tools (Windows), 685-686
basic tools, 18
mobile devices, disassembling, 644
networking tools, 19
cable testers, 490
crimpers, 488
cutting tools, 487
loopback plugs, 491
multimeters, 489
punchdown tools, 489
tone generator and probe kits, 489
printer maintenance tools, 20
software/OS, 21
system/electrical testing tools, 19
troubleshooting tools
antimalware, 1125
app scanner, 1125
BIOS/UEFI, 1105
Cell Tower Analyzer, 1129
command prompt (Windows), 1116
DEFRAG, 1110
factory resets/clean installs, 1125-1126
Force Stop, 1128
Google Sync, 1131
logs (Windows), 1105
MSCONFIG, 1110
REGEDIT, 1111
REGSVR32, 1110
repair discs (Windows), 1108
SFC (Windows), 1105
System Recovery Options (Windows), 1107-1108
uninstall/reinstall apps, 1126-1127
uninstall/reinstall/repair tools, 1116
Wi-Fi Analyzer, 1128
Windows PE, 1109
error-checking hard drives, 609-613
error codes, printers, 655-656
eSATA (External Serial ATA) interfaces, 267-268
cabling, 270
hot-swapping, 271
ESD (Electro-Static Discharge)
batteries, 519
antistatic bags, 886
ESD (grounding) straps, 886-887
ESD mats, 888
Ethernet
legacy 10Mbps coaxial cable standards, 433
PoE, 487
ports, BIOS configuration, 44
Thin Ethernet, 433
Wi-Fi network standards, 458-460
EULA (End-User License Agreement), 901
Event Viewer (Windows), 1134
exchange servers, email connections, 1007
exFAT (FAT64) file system (Windows), 713-714
expansion cards, 126
FireWire cards, 137
motherboard card-retention mechanisms, 133
network cards, 135
storage cards, 140
video capture cards, 146
AMD CrossFire multi-GPU configuration, 133
BIOS configuration, 130
installing drivers, 134
NVIDIA SLI multi-GPU configuration, 133
removing drivers, 131
wireless/cellular cards, 142-145
expansion slots (motherboards)
MiniPCIe slots, 76
MiniPCI slots, 76
EXPLORER, 788
displaying drive contents, 794, 797-798
displaying files/folders, 797-798
File Explorer (Windows 8/8.1/10), 796-797
Libraries (Windows 7/8/8.1/10), 798-799
Windows Explorer (Windows Vista/7), 794-795
exposed personal files/data, troubleshooting (mobile devices), 1122
extenders, 485
Extend Volume (Disk Management), 778
external enclosures (hard drives), troubleshooting, 604-605
external modems, dial-up Internet connections, 474-475
eyebrow tweezers, 18
F
F-connectors, coaxial cabling, 434
factory recovery partitions (Windows), 723
factory resets/clean installs, mobile devices, 1125-1126
faded prints (printers), troubleshooting, 646-647
failed logins, mobile device security, 1052
fan connectors, motherboards, 81-82
fanless cooling systems, 235
fans
installing, 583
replacing, 583
dust/dirt, 581
installing/replacing fans, 583
spinning fans, no power to other devices, 584
Fast Boot, BIOS configuration, 42
FAT32 file system (Windows), 713
FAT64 (exFAT) file system (Windows), 713-714
fiber Internet connections, 477-478
File Explorer (Windows 8/8.1/10)
formatting hard drives, 746
file servers, 970
file systems (Windows), 712
3TB hard drives and, 715
converting via CONVERT.EXT, 716
FAT32, 713
full formatting, 717
quick formatting, 717
files
associations (Windows), troubleshooting, 1096
contents, displaying via EXPLORER, 797-798
copying, 1040
moving, 1040
opening, troubleshooting, 1096
system files, 1042
filtering
email, 1036
privacy filters (physical security), 1032
Finder (Mac OS), 938
finding mobile devices, 1051
fire safety (electrical), 892
mobile devices, 1055
SOHO network security, 1064
configuring, 865
enabling/disabling firewalls, 864
exceptions, 864
FireWire cards, 137
FireWire drives, troubleshooting unrecognized drives, 600
firmware
defining, 16
importance of understanding, 16
SOHO wired/wireless routers, 468
Flash
memory, 511
formatting devices, 746
Flash ROM BIOS versus UEFI, 33
flickering images, troubleshooting, 617
fluorescent (LCD-CCFL) display panels, 540, 543
FM radio chips and mobile OS, 1009
folders (directories)
absolute paths, 744
block file copy/conversion, 946
changing, 942
file ownership, 944
file permission, 944
copying
files, 943
folders, 1040
displaying name of current folder, 943
Folder Options (Control Panel), 812-814
listing contents of, 941
moving
files, 943
folders, 1040
relative paths, 745
removing (deleting) files, 943
system folders, 1042
Force Stop (mobile devices), 1128
formatting hard drives, 746
frame rates (displays/video), 357
frames/plastics, replacing in laptops, 533-534
front/top-panel connectors, motherboards, 82-83
frozen systems (mobile devices), troubleshooting, 641
FTP (File Transfer Protocol), 452-453
full backups versus incremental backups, 923
full device encryption, mobile devices, 1054
full duplex setting (NIC), 869
fuser assemblies, laser printers, 370
G
G-Sensor calibration (Android), 989-990
gadgets (Windows Vista), 678
game pads/joysticks
custom PC configurations, 337-338
mobile devices, 554
gateways, TCP/IP, 451
General tab (MSCONFIG), 774
geofencing, 1034
gestures/touches (OS X support), 938
ghost cursors (mobile devices), troubleshooting, 636
ghost images (printers), troubleshooting, 647
Ghostscript, virtual printers, 395
gigabit NIC, home server PC configurations, 314
glare (displays), 358
global unicast IPv6 addressing, 442
GMCH (Graphics Memory Controller Hubs). See North Bridge chips
goggles (safety), 893
Google Play Store, 987
Google Sync, 1131
GPS (Global Positioning Systems), 992
characteristics of, 552
troubleshooting, 641
GPT (GUID Partition Table) partitions, Windows partitioning, 709-710
GPU (Graphics Processing Units), gaming PC, 308
graphic/CAD/CAM design workstations, configuring, 302-303
grep command (Linux/OS X), 941
grounding
grounding (ESD) straps, 886-887
GRUB/LILO (Linux), troubleshooting, 1096
guest accounts (Windows), 1039
GUI (Graphical User Interfaces), troubleshooting, 1104
GUI/Launcher (smartphones), 993-994
Guttman, Peter, 1058
gyroscopes/screen orientation, 988
H
half duplex setting (NIC), 869
hard drives, 169
3TB hard drives and Windows file systems, 715
areal density, 171
arrays
adding arrays (Disk Management), 781
mirrored arrays, 781
spanned arrays, 781
striped arrays, 781
assigning/changing drive letters (Disk Management), 780-781
audio/video editing workstations, 305
caching
printer security, 416
size, 171
data destruction/disposal, 1057
displaying contents of via EXPLORER, 794, 797-798
data recovery software, 612-613
hard disk diagnostics, 611-612
external drives, 170
formatting, 746
internal drives
form factors, 170
mapping, Windows networks, 847
mounting (Disk Management), 779-780
partitioning
Extend Volume (Disk Management), 778
Shrink Volume (Disk Management), 778
splitting (Disk Management), 779
troubleshooting, 598
PATA drives, troubleshooting, 603-605
portable hard drives, troubleshooting intermittent failures, 584
SATA drives
troubleshooting, 597-600, 603-605
scheduled maintenance, 923
security
data destruction/disposal, 1057
overwriting data, 1058
TRIM command, 599
troubleshooting
loud clicking noises, 599
OS not found errors, 601
overheating, 597
partitioning, 598
read/write failures, 596
Recycle Bin, 606
screwdrivers, 604
soft clicking noises, 599
TRIM command, 599
Windows-based disk tools, 606
wiping, 1058
hard resets, troubleshooting, 1118-1119
hardware
defining, 15
importance of understanding, 16
Hardware Monitor, BIOS configuration, 35, 47
HDMI ports, home theater PC, 310
HDMI video connectors, 273, 276-279, 282-283
headsets, mobile devices, 554
heat sinks
laptops, replacing in, 537-538
passive heat sinks, 235
help/support websites, 22
hemostat clamps, 18
Hex drivers, 18
Hibernate option (Windows power options), 818
High Performance power plan (Windows power options), 819
HomeGroup feature (Control Panel), 822
HomeGroup networks (Windows)
creating, 842
printer sharing, 850
home server PC, configuring, 313-314
home theater PC, configuring, 310-311
hot-swapping
eSATA, 271
SATA, 271
hotspots/tethering, mobile devices, 554, 999-1000
HTML (Hypertext Markup Language), 456-457
HTPC systems, home theater PC, 310
HTTP (Hypertext Transfer Protocol), 454
HTTPS (HTTP Secure), 454
humidity (environmental controls), 896
hybrid cloud computing, 968
hybrid drives, 186
hybrid keyboards/mice, 265
Hyper-Threading (HT Technology), 210
I
IaaS (Infrastruture as a Service), 968
ICH (I/O controller hubs). See South Bridge chips
Icon views (Control Panel), 807
ID badges (physical security), 1030
IDS (Intrusion Detection Systems), 972
IEEE 1394. See FireWire ports
IFCONFIG command, 628-630, 945
images
image recovery, 931
system images, VM, 963
troubleshooting
dim images, 617
distorted geometry, 618
distorted images, 617
flickering images, 617
ghost images (burn-ins), 619-620
no image on screen, 614
oversized images/icons, 620-621
virtual printers printing to image, 394-395
imaging drums, laser printers, 370
IMAP (Internet Message Access Protocol), 455, 1007
IMEI (International Mobile Station Equipment Identity), mobile OS, 1009
impact printers, 388
components of, 389
dot-matrix print heads, 390-391
impact print process, 389
labels, 391
maintenance
replacing paper, 392
replacing print heads, 391
replacing ribbons, 391
IMSI (International Mobile Subscriber Identity), mobile OS, 1009
incident responses, addressing prohibited content/activity, 899
incinerating documents/media, data destruction/disposal (security), 1057
incremental backups versus full backups, 923
indicator lights, troubleshooting, 585, 638
inheritance, file/folder permissions (Windows security), 1041-1042
Initialize Disk (Disk Management), 777
business card stock, 381
cleaning, 380
components of, 378
ink cartridges
recycling, 890
inkjet printing process, 378-381
labels, 381
maintenance
cleaning, 380
replacing ink cartridges, 381-382
transparency media, 381
troubleshooting
faded prints, 646
streaks, 645
turning on/off, 380
installing
digital cameras, 340
KVM switches, 346
multifunction devices
Android, 400
iOS, 400
Linux, 398
power supplies, 332
printers, 654
Android, 400
iOS, 400
Linux, 398
webcams, 343
Windows, 699
creating partitions during installation, 710-711
multiboot installations, 701-702
remote network installations, 705
unattended installations, 704-705
upgrade installations, 699
Intel processors, 206
32/64-bit architectures, 211
code names, 218
cooling
fanless cooling systems, 235
liquid-based cooling systems, 234
passive heat sinks, 235
phase-change material/thermal paste, 232-234
cores, 208
HD Graphics
Broadwell, 213
Clarkdale, 211
Haswell, 212
Ivy Bridge, 211
Skylake, 213
Hyper-Threading (HT Technology), 210
integrated GPU
Broadwell, 213
Clarkdale, 211
Haswell, 212
Ivy Bridge, 211
Skylake, 213
sockets
LGA, 216
LGA 775, 219
LGA 1151, 224
LGA 1366, 220
quick reference chart, 215
speeds, 206
interfaces
cabling, 270
hot-swapping, 271
SATA Express interfaces, 270
cabling, 270
hot-swapping, 271
Thunderbolt interfaces, 271-272
DisplayPort connectors and, 278
DVI connectors and, 282
intermittent device failures, troubleshooting, 584
internal modems. See modem cards
Internet
appliances
IDS, 972
IPS, 972
UTM, 971
network connections
ISDN, 479
line of sight wireless, 480
Internet Options icon (Control Panel), 824-825
interprocess communication mechanisms, SMB, 455
inverters, laptop displays, 543
Apple Store, 987
apps, updating, 1127
baseband updates, 1008
Bluetooth connectivity, 998, 1002-1005
commercial email provider configuration, 1008
configurations/settings, troubleshooting, 1120-1121
corporate/ISP email configuration, 1006-1008
data synchronization, 1010-1012
GPS/location services, 992
IMEI, 1009
IMSI, 1009
jailbreaking, 987
mobile payment services, 997
multifunction devices
configuring, 406
installing, 400
printers
configuring, 406
installing, 400
PRI updates, 1008
PRL updates, 1008
radio firmware, 1009
screen orientation, 988
SDK, 996
SSO authentication, 1012
VPN, 1010
WEA, 997
Wi-Fi calling, 993
wireless/cellular connectivity, 997
Airplane Mode, 1001
tethering, 998
IoT (Internet of Things), 1002
IP (Internet Protocol)
alternative IP addresses, Windows networks, 866-868
conflicts, troubleshooting, 625
IPv4, 436
APIPA IP addresses, 440
CIDR, 439
Class A/B/C IP address ranges, 437-438
public/private addresses, 440
subnetting, 439
IPv6, 441
anycast addressing, 442
compatibility addressing, 442
global unicast addressing, 442
link-local addressing, 442
multicasting, 442
site-local addressing, 442
special addressing, 442
viewing address information, 443-444
zero compression, 441
static IP addresses, SOHO network security, 1064
iPad mini 2 (Apple), rear view, 12
IPCONFIG command, network troubleshooting, 627-629
iPhone 6 (Apple), rear view, 12
iPhone Operating System. See iOS
IPS (Intrusion Prevention Systems), 349, 541, 972
IR (Infrared), mobile devices, 554
ISDN (Integrated Services Digital Network) Internet connections, 479
ISP/corporate email
commercial email provider configuration, 1008
mobile device configuration, 1006-1008
iwconfig command (Linux/OS X), 945
J
jailbreaking iOS, 987
jeweler’s screwdriver sets, 18
jewelry and personal safety, 891
joysticks/game pads, custom PC configurations, 337-338
K
kernel panic, troubleshooting
key fobs (physical security), 1031
keyboards
BIOS configuration, 36
custom PC configurations, 335
hybrid keyboards/mice, 265
KVM switches
custom PC configurations, 346
installing, 346
laptops
special function keys, 544-545
mobile devices, 635
PS/2 combo ports, 288
PS/2 ports, 287
intermittent failures, 584
sticking keys, 635
Keychain (Mac OS), 938
KVM (Keyboard-Video-Mouse) switches, 346
L
labels
impact printers, 391
inkjet printers, 381
laser printers, 375
landscape orientation (printing), 401
LAN (Local Area Networks), 480, 870-872
laptops, 508
Acer V5-571P, 10
Apple MacBook Air, 11
basic tools/equipment, 18
card readers, 10
components, 4
Acer V5-571P laptops, 10
Apple MacBook Air laptops, 11
displays
digitizers, 543
inverters, 543
microphones, 542
OLED displays, 541
rotating/removable screens, 549
webcams, 542
Wi-Fi antenna connectors, 541
DVD drives, 9
hard drives, 9
installing/configuring
flash memory, 511
keyboards, special function keys, 544-545
LoJack for Laptops, 51
memory
flash memory, 511
UniDIMM memory, 511
pointing devices, 10
repairing best practices, 516-517
replacing components, 514, 516-517
cooling fans, 540
DC jacks, 531
power supplies, 515
smart card readers, 526
sourcing components, 515
speakers, 535
touchpads, 532
unique components, 515
wireless cards, 527
screw kits, 18
security
cable/laptop locks, 547
password locks, 548
special function keys, 544-545
touchpads, 10
troubleshooting, 614
Ultrabooks, 9
cleaning, 377
color laser printers, 374, 377
components of, 370
copier media, 378
inkjet media, 378
labels, 375
laser imaging process, 371-374
maintenance, 20
calibrating color laser printers, 377
cleaning, 377
maintenance kits, 376
print quality, 377
replacing toner cartridges, 376
resetting paper counts, 376
print quality, 401
toner cartridges, 370-371, 376
transparency media, 378
troubleshooting
faded prints, 646
ghost images, 647
streaks, 645
toner not fusing to paper, 647
Launcher/GUI (smartphones), 993-994
LCD displays
custom PC configurations, 349-350
LCD-CCFL (fluorescent) displays, 350, 540, 543, 891
LCD-LED displays, 350
LED display panels, 541
LDAP (Lightweight Directory Access Protocol), 458
leaked personal files/data, troubleshooting (mobile devices), 1122
LED display panels (LCD displays), 541
LGA sockets (Intel CPU)
LGA 775, 219
LGA 1151, 224
LGA 1366, 220
libraries
licensing software, 900
commercial licenses, 902
DRM, 901
enterprise licenses, 903
EULA, 901
personal licenses, 903
lifting techniques (personal safety), 892
Lightning connectors, Apple iOS, 553
LILO/GRUB (Linux), troubleshooting, 1096
line of sight wireless Internet connections, 480
link-local addresses
APIPA, troubleshooting, 623
IPv6 addressing, 442
Linux OS, 21
Ad-Hoc wireless networks and device sharing, 412
backups
configuring, 929
image recovery, 931
restoring from, 930
commands, 940
apt-get command, 946
cd command, 942
chmod command, 944
chown command, 944
cp command, 943
dd command, 946
grep command, 941
ifconfig command, 945
iwconfig command, 945
ls command, 941
mv command, 943
passwd command, 943
ps command, 945
pwd command, 943
rm command, 943
shutdown command, 942
su command, 946
sudo command, 946
vi command, 946
disk maintenance, 932
Force Quit feature, 935
GRUB/LILO, troubleshooting, 1096
help/support websites, 22
image recovery, 931
maintenance, best practices
antimalware updates, 926
antivirus updates, 926
driver updates, 926
firmware updates, 926
patch management, 925
scheduled backups, 922-923, 926, 929
scheduled disk maintenance, 923
system updates, 924
multifunction devices
configuring, 405
installing, 398
optical discs, burning, 168
printers
configuring, 405
installing, 398
screen sharing, 933
sound cards, 129
Terminal, 1134
troubleshooting
GRUB/LILO, 1096
missing GUI, 1104
multiple monitor misalignment/orientation, 1102-1103
service startup failures, 1093
uninstall/reinstall/repair tools, 1116
USB drives, safely ejecting, 188
virtual printers
printing to image, 395
printing to PDF, 394
liquid-based cooling systems, CPU, 234
Live File System, CD/DVD burning, 166
Live Sign In (Windows 8/8.1/10), 692
loading GUI, troubleshooting, 1104
local government regulations, complying with (personal safety), 894
Local Security Policy, 769
local shares (Windows security), 1041
locating your mobile phone (geotracking), 992-993
location services (GPS), 992
location tracking (unauthorized), troubleshooting (mobile devices), 1123-1124
lock doors (physical security), 1029
locked screens (mobile devices), 1050-1051
locked systems, troubleshooting, 570-571
lockouts (system), troubleshooting, 1117-1118
locks
cable/laptop locks, 547
cable locks (physical security), 1030
password locks, 548
lockups, troubleshooting (mobile devices), 641
logins (failed), mobile device security, 1052
logs (Windows), 1105
LoJack for Laptops, 51
loopback plugs, 19-20, 491, 594, 627
loud clicking noises, troubleshooting, 599
loud noises, troubleshooting, 583
low-memory errors (printers), 651-652
ls command (Linux/OS X), 941
lumens/brightness (displays), 358
M
MAC addresses, finding for network adapters, 999
MAC filtering, SOHO network security, 1064
Mac OS X, 21
Ad-Hoc wireless networks and device sharing, 411
App Store, system updates, 924
Apple Help and Support website, 22
BIOS, configuration programs, 33
commands, 940
apt-get command, 946
cd command, 942
chmod command, 944
chown command, 944
cp command, 943
dd command, 946
grep command, 941
ifconfig command, 945
iwconfig command, 945
ls command, 941
mv command, 943
passwd command, 943
ps command, 945
pwd command, 943
rm command, 943
shutdown command, 942
su command, 946
sudo command, 946
vi command, 946
Disk Utility
disk maintenance, 931
image recovery, 931
Dock, 939
Finder, 938
gestures/touches, 938
Keychain, 938
maintenance, best practices, 922-923, 926-929
Mission Control feature, 936
multifunction devices
configuring, 406
installing, 400
optical discs, burning, 168
printers
configuring, 403
Remote Disc, 939
screen sharing, 933
sound cards, 129
Spotlight feature, 936
Terminal, 1134
Time Machine backups, 926, 930-931
troubleshooting
boot failures, 1088
kernel panic, 1090-1091, 1097-1098
multiple monitor misalignment/orientation, 1101-1102
service startup failures, 1093
system performance, 1095
uninstall/reinstall/repair tools, 1116
USB drives, 188
Windows OS, installing on Mac OS, 940
Macbook Air laptop (Apple), components view, 11
magnetic hard disk drives, 169
areal density, 171
cache size, 171
external drives, 170
internal drives
form factors, 170
SATA drives
magnifiers, 18
mail servers, 971
maintenance
best practices
hard drives, scheduled maintenance, 923
laser printers, 376
malware
antimalware software, 21, 926, 1032-1033, 1053, 1125, 1134
defining, 1023
ransomware, 1024
removing, best practices, 1135
rootkits, 1024
spyware, 1023
Trojan horses, 1024
viruses, 1024, 1032-1033, 1053
worms, 1024
MAN (Metropolitan Area Networks), 481
man-in-the-middle (MiTM) attacks, 1028
mantraps (physical security), 1029
manuals
system manuals, 39
mapping
drives, 847
printers, 850
masks (air filter) and personal safety, 893-894
MBR (Master Boot Record) partitions, Windows partitioning, 709-710
MCH (Memory Controller Hubs). See North Bridge chips
measured services (cloud computing), 969
media streaming, home server PC configurations, 313
memory
double-sided memory modules, 111
flash memory, 511
FORMAT command, 746
gaming PC, 309
laptops, replacing in, 524-526
low-memory errors (printers), 651-652
memory slots, motherboards, 76-77
mobile devices, 556
RAM, 99
audio/video design workstations, 305
buffered (registered) memory, 107
dual-channel configurations, 109
ECC, 106
graphic/CAD/CAM design workstations, 303
quad-channel configurations, 111
SDRAM, 102
single-channel configurations, 109
SRAM, 102
triple-channel configurations, 110
virtualization workstations, 306
single-sided memory modules, 111
troubleshooting
beep codes, 573
metadata, 904
mice (pointing devices)
Bluetooth mice, pairing, 333-334
custom PC configurations, 333-334
hybrid keyboards/mice, 265
KVM switches, 346
troubleshooting, 584
microATX motherboards, 68-69, 72
microphones
custom PC configurations, 341-342
laptops, 542
mobile devices, 1124
troubleshooting, 1124
microSC card slots, 556
microSD cards, 11
Microsoft Help and Support website, 22
Microsoft’s TechNet website, 22
microUSB connectors, Windows mobile devices, 553
MIDI-enabled devices, custom PC configurations, 348
MIMO (Multiple Input, Multiple Output), 460-461
Mini-DIN-4 (S-video) connectors, 274, 279
Mini-DIN-6 connectors, 280
Mini-ITX computers, 9
Mini-PCI cards, dial-up Internet connections, 474
MiniPCI slots, motherboards, 76
MiniPCIe (PCI Express) slots, motherboards, 76
MiniUSB ports, Android OS, 553
mirrored arrays, 781
missing GUI, troubleshooting, 1104
missing OS, troubleshooting, 1104
Mission Control feature (Mac OS), 936
MiTM (Man-in-The-Middle) attacks, 1028
Mitnick, Kevin, 1026
MMC (Microsoft Management Console), 757, 788
mobile devices
Airplane mode, 641
apps
repairing, 1127
updating, 1127
batteries, 555
Bluetooth, 553
cameras
smart cameras. 551
troubleshooting, 1124
credit card readers, 556
cable/screw locations, 642
manufacturer resources, 643
organizing parts, 643
tools/toolkits, 644
docking stations, 555
E-readers, 551
finding, 1051
game pads, 554
GPS, 552
headsets, 554
hotspots/tethering, 554
IR, 554
laptops
cable/laptop locks, 547
cooling fans, 540
DC jacks, 531
digitizers, 543
displays, 549
flash memory, 511
inverters, 543
microphones, 542
OLED displays, 541
password locks, 548
repairing best practices, 516-517
rotating/removable screens, 549
smart card readers, 526
speakers, 535
special function keys, 544-545
touchpads, 532
webcams, 542
Wi-Fi antenna connectors, 541
wireless cards, 527
Lightning connectors, Apple iOS, 553
memory, 556
microphones, troubleshooting, 1124
microSD card slots, 556
microUSB connectors, Windows mobile devices, 553
NFC, 552
phablets, 551
protective covers/waterproofing, 555
security
antimalware, 1053
antivirus software, 1053
authenticator applications, 1055
biometrics, 1054
BYOD versus corporate-owned devices, 1055
failed logins, 1052
firewalls, 1055
full device encryption, 1054
locator applications, 1051
multifactor authentication, 1054
OS, 1053
passcodes, 1050
patches, 1053
profile requirements, 1056
remote backups, 1052
remote wipe programs, 1051
trusted/untrusted sources, 1055
smart cameras. 551
smartphones
characteristics of, 550
components, 11
speakers, 554
tablets
characteristics of, 550
components, 11
tools/equipment, 19
antimalware, 1125
app scanner, 1125
apps not loading, 639
battery not charging, 636
Bluetooth connectivity, 638-639
cameras, 1124
Cell Tower Analyzer, 1129
configurations/settings, 1119-1121
data transmission overlimit, 1123
dim display, 634
displaying to external monitors, 639
email decryption, 640
factory resets/clean installs, 1125-1126
Force Stop, 1128
frozen systems, 641
ghost cursors, 636
Google Sync, 1131
GPS, 641
high resource utilization, 1124-1125
intermittent wireless, 635
leaked personal files/data, 1122
microphones, 1124
no display, 634
no power, 637
num lock indicator lights, 638
overheating, 641
performance, 640
pointer drift, 637
power drain, 1121
power supplies, 637
signal drops/weak signals, 1121
soft resets, 1118
speakers, 641
sticking keys, 635
touchscreens, 639
unauthorized account access, 1123
unauthorized location tracking, 1123-1124
unauthorized root access, 1123
uninstall/reinstall apps, 1126-1127
unintended Bluetooth pairings, 1122
unintended Wi-Fi connections, 1122
Wi-Fi Analyzer, 1128
wireless connectivity, 638
wearable technology devices, 551
APK, 996
baseband updates, 1008
Bluetooth connectivity, 998, 1002-1005
commercial email provider configuration, 1008
corporate/ISP email configuration, 1006-1008
data synchronization, 1010-1012
Google Play Store, 987
GPS/location services, 992
IMEI, 1009
IMSI, 1009
mobile payment services, 997
printer configurations, 406
printer installations, 400
PRI updates, 1008
PRL updates, 1008
radio firmware, 1009
rooting, 987
screen orientation, 988
SSO authentication, 1012
VPN, 1010
WEA, 997
Wi-Fi calling, 993
wireless/cellular connectivity, 997-1001
Apple Store, 987
baseband updates, 1008
Bluetooth connectivity, 998, 1002-1005
commercial email provider configuration, 1008
corporate/ISP email configuration, 1006-1008
data synchronization, 1010-1012
GPS/location services, 992
IMEI, 1009
IMSI, 1009
mobile payment services, 997
printer configurations, 406
printer installations, 400
PRI updates, 1008
PRL updates, 1008
radio firmware, 1009
screen orientation, 988
SDK, 996
SSO authentication, 1012
VPN, 1010
WEA, 997
Wi-Fi calling, 993
wireless/cellular connectivity, 997-1001
security, SSO authentication, 1012
baseband updates, 1008
Bluetooth connectivity, 998, 1002
commercial email provider configuration, 1008
corporate/ISP email configuration, 1006-1008
data synchronization, 1010-1012
IMEI, 1009
IMSI, 1009
Launcher/GUI, 993
mobile payment services, 997
PRI updates, 1008
PRL updates, 1008
radio firmware, 1009
SDK, 996
SSO authentication, 1012
VPN, 1010
WEA, 997
Windows Store, 987
wireless/cellular connectivity, 997-1001
mobile payment services (smartphones), 997
modems, 484
add-on cards, 474
BIOS configuration, 35
dial-up Internet connections, 474-475
DSL modems, 472
Mini-PCI cards, 474
Modern UI (Windows 8/8.1), 686
Molex power connectors
FireWire card installations, 138
USB card installations, 136
monitors
external monitors, displaying to via mobile devices, 639
multiple monitors, troubleshooting, 1098
Linux, 1102,-1103
bus speeds, 84
card-retention mechanisms, 133
CMOS batteries, 79
CPU sockets, 77
cabling, 270
hot-swapping, 271
expansion slots
MiniPCIe slots, 76
MiniPCI slots, 76
front/top-panel connectors, 82-83
laptops, replacing in, 535-537
microATX motherboards, 68-69, 72
Nano-ITX motherboards, 72
overclocking, 572
Pico-ITX motherboards, 72
ports
port clusters (rear panel), 254
power connectors, 80
RAID support, 602
rear panel, port clusters, 254
SATA Express interfaces, 270
cabling, 270
hot-swapping, 271
SATA RAID arrays, 190
troubleshooting
beep codes, 573
blank screen on bootup, 574-575
dust/dirt, 581
indicator lights, 585
no power, 577
SATA host adapters, 597
unmounted motherboards, 85
motion sensors, custom PC configurations, 338
mounting hard drives (Disk Management), 779-780
MOV (Metal Oxide Varistors) and power surge suppression, 897
mPGA (Micro Pin Grid Array) sockets, 225-226
MSCONFIG (Microsoft System Configuration), 773-775, 788, 1110, 1134
MSDS (Material Safety Data Sheets), 894-895
MSINFO32 (System Information), 788, 799
MSKB (Microsoft Knowledge Base). See Microsoft Help and Support website
MSTSC (Remote Desktop Connection)
compatibility, 791
configuring on host computers, 792
starting/connecting to remote computers, 792-793
MU-MIMO (Multi-User Multiple Input Multiple Output), 626
multi-monitor taskbars (Windows 8.1/10), 690
multicasting, IPv4/IPv6 addressing, 442
multicore processors
audio/video editing workstations, 304
graphic/CAD/CAM design workstations, 302
multifactor authentication, 1034, 1054
multifunction devices. See also printers
configuring
Android configurations, 406
iOS configurations, 406
Linux configurations, 405
OS X configurations, 403
Windows configurations, 401-402
device sharing
Ad-Hoc wireless networks, 411-412
Bluetooth, 410
Wi-Fi, 410
wireless-hosted networks, 412
installing
Android installations, 400
iOS installations, 400
Linux installations, 398
Windows installations, 395-396
sharing
AirPrint, 415
TCP/IP, 414
Windows, 414
multiple desktops, working with (OS X), 936
multiple monitors (displays), troubleshooting, 1098-1103
multivoltage power supplies, custom PC configurations, 322
mv command (Linux/OS X), 943
N
Nano-ITX motherboards, 72
NAT (Network Address Translation), SOHO wired/wireless routers, 464
NBTSTAT command, network troubleshooting, 627, 631
needle-nose pliers, 18
negative pressure cooling and power supplies, 581
nested paging. See SLAT
NET command, network troubleshooting, 627, 632
Netboot boot method, Windows bootup, 698
NETDOM command, network troubleshooting, 627, 632-633
NETSTAT command, network troubleshooting, 627, 631
network cards, 135
networking
adapters, finding MAC addresses, 999
BIOS configuration, 35
bridges, 484
cabling, 20
plenum cabling, 435
PVC cabling, 435
riser cabling, 436
connectivity, troubleshooting
intermittent connectivity, 625
IP conflicts, 625
limited/local connectivity, 623-624
extenders, 485
firewalls, 484
gateways and TCP/IP, 451
hubs, 481
installation/configuration tools, 19-20
Internet connections
ISDN, 479
line of sight wireless, 480
LAN, 480
MAN, 481
modems, 484
network services
authentication servers, 971
DHCP servers, 970
DNS servers, 970
file servers, 970
mail servers, 971
print servers, 970
proxy servers, 970
web servers, 969
PAN, 481
patch panels, 484
PoE, 487
protocols
AFP, 456
CIFS, 455
DNS, 454
HTTP, 454
HTTPS, 454
IMAP, 455
LDAP, 458
POP3, 454
RDP, 456
SMB, 455
SMTP, 454
SNMP, 458
SSH, 453
SSL, 456
TLS, 456
repeaters, 485
routers, 483
security
antenna placement, 1062
AP placement, 1062
changing default SSID, 1059
disabling SSID broadcasts, 1061-1062
radio power levels, 1062
WPS, 1063
SOHO wired/wireless routers
channels, 463
DHCP, 467
DMZ, 466
firmware, 468
NAT, 464
port forwarding, 465
port triggering, 466
QoS, 468
UPnP, 468
switches, 482
TCP sessions, 451
TCP/IP, 436
dynamic IP addressing, 444-450
gateways, 451
user-configured advanced settings, 450
tools
cable strippers, 488
cable testers, 490
crimpers, 488
cutting tools, 487
loopback plugs, 491
multimeters, 489
punchdown tools, 489
tone generator and probe kits, 489
troubleshooting
APIPA/link-letter addresses, 623
cable testers, 627
crimpers, 627
intermittent connectivity, 625
IP conflicts, 625
limited/local connectivity, 623-624
loopback plugs, 627
no connectivity, 622
performance, 625
punch down tools, 627
RF signals, 626
SSID not found errors, 626
tone generator and probe, 627
transfer speeds, 625
wireless locators, 627
wire strippers, 627
virtualization, 965
VPN, 1035
WAN, 481
WAP, 483
Wi-Fi