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2. L. Bohm, Work Harassment—Ani Chopourian’s Story, www.youtube.com/watch?v=ZJMWaalwrcU.
3. Wikimedia Foundation, “Vision Statement,” http:/
4. Wikimedia Strategic Plan, February 1, 2011, http:/
5. Vision statement of General Electric Inc., by Jack Welch. Reprinted by permission.
6. “Our History: Our Company: GE,” www.ge.com/company/history/bios/john_welch.html.
7. Carter McNamara, “Strategic Planning (in Nonprofit or For-Profit Organizations),” www.managementhelp.org/plan_dec/str_plan/str_plan.htm.
8. Rie Ishiguro and Shinji Kitamura, “Japan Quake’s Economic Impact Worse Than First Feared,” April 12, 2011, www.reuters.com/
9. The Vanguard Group, “Business Contingency Planning and Disaster Recovery Programs at Vanguard,” www.vanguard.com/pdf/ccri.pdf.
10. Frank Ostroff, The Horizontal Organization (Oxford: Oxford University Press, 1999), 25–57, 102–150.
11. “About Vineet.” Vineet Nayar. http://www.vineetnayar.com/.
12. Harichandan Arakali, “HCL Tech Exceeds Expectations, Records 29% Jump in Net Profit,” www.livemint.com/2012/04/18085442/HCL-Tech-exceeds-expectations.html.
13. Anchor Pest Control, “Pest Control Company Exterminates Business Problem,” www.carchip.com/Product_Docs/CS_PestControl.pdf.
14. “Six Sigma: So Yesterday?” Bloomberg Businessweek, www.businessweek.com/magazine/content/07_24/b4038409.htm.