Chapter 5. The ITSO EWLM scenario 137
Table 5-12 Transaction classes mappings to service class
5.4.2 Identifying the processes that request business functions
The other step of the design phase is to identify and to classify processes. As described in
“Process class details” on page 108, a process class is similar to a transaction class with the
difference that it defines a group of system processes intended for reporting and
management according to a service class. All non-ARM instrumented applications or
middleware must be monitored as process classes.
This step is quite simple since processes are static applications and were already identified in
5.2.3, “Identifying all applications” on page 124, while transactions are dynamic applications.
This step involves the following:
1. Identifying processes
2. Defining process classes
3. Mapping process classes to service class
Identifying processes
Identifying processes is a relatively easy step compared to identifying transactions. In many
cases, you can create a list of processes like the one we show in Table 5-13 by copying
Transaction class name Service class name Service class description
TC_Trade3_buy SC_Trade3_shopping Shopping service class for Trade3.
TC_Trade3_sell
TC_Trade3_account SC_Trade3_account Account service class for Trade3.
TC_Trade3_register SC_Trade3_profile Profile service class for Trade3.
TC_Trade3_update_profile
TC_Trade3_home SC_Trade3_default Default service class for Trade3.
TC_Trade3_logout
TC_Trade3_portfolio SC_Trade3_portfolio Portfolio service class for Trade3.
TC_Trade3_quotes SC_Trade3_quotes Quotes service class for Trade3.
TC_Plants_login SC_Plants_login Login service class for Plants.
TC_Plants_register
TC_Plants_getimage SC_Plants_default Default service class for Plants.
TC_Plants_productdetail
TC_Plants_addtocart SC_Plants_shopping Shopping service class for Plants.
TC_Plants_gotocart
TC_Plants_initcheckout
TC_Plants_shopping
TC_Trade3_general SC_Trade3_general General service class for Trade3.
TC_Plants_general SC_Plants_general General service class for Plants.
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