In this chapter, we have looked at how JIRA can be customized to adapt to your organization. In the heart of this powerful feature is a robust workflow system that allows you to model JIRA workflows based on existing business processes. We have also looked at the various components within a workflow and how to perform validations and post processing provides a level of process automation.

In the next chapter, we will look at how we can combine the power of workflow and its event-driven system to facilitate communication through JIRA notifications and the e-mail system.