You have been hired to develop and lead a technical support team for a rapidly growing start-up that provides data analysis, business consulting, and targeted marketing to auto dealers. For instance, customers that recently came in for service on an older car would receive trade-in offers suggesting a newer vehicle, as would customers who had purchased more than five years earlier. The company began several years ago when four recent college graduates in Portland, Oregon, spotted a need in the local market and combined their business and technical skills to meet that need. The company quickly grew, adding more than 80 employees in just five years. It now serves dealers in seven West coast cities, and management is seeking to expand into 10 more cities within the next two years, with an ultimate goal of taking the company public within six years. While all of the employees are currently located in the Portland area, the corporate culture has been based on flexible work hours and most of the employees work from home at least one day a week. Because the company has grown organically from that flexible culture, there hasn’t been much of a technical support team at the company. An informal network of experts made decisions about which computers to buy, the software they purchased, and their high-speed Internet in the office, and employees depended on friends, family members, or coworkers if they had trouble with their hardware or software. However, the company’s rapid growth has strained this informal network and so management decided to budget three IT professionals for a technical support department,. As the first hire and leader of this nascent department, your first task is to make recommendations for next steps.