Habitat for Humanity, 68

Hacker, 463

Haefner, Rosemary, 248

Hainer, Herbert, 292

Halliburton Corporation, 98, 312

Halo error, 324–325

Handheld computers, 456

Hanks, Tom, 393

HappyPetCare.net, 450

Hardware, 456

Harford, Tim, 40

Harley, William, 352

Harley-Davidson, 352–353

Harmless Harvest, 123

Harrington, Mike, 176

Haskins, Jim, 369

Hastings, Reed, 75–76, 78, 82, 83

Hawking, Stephen, 457

Hawthorne effect, 257

Hawthorne Works of Western Electric, 257

HBO, 426

HCA, 498

Headsets.com, 370

Healey, Melanie, 376

Health, legal context of, 313, 315

Health insurance benefits

• employee satisfaction, 245

• extended benefits program, for employees in transition, 325

Heaven of Tea, 145

H-E-B Grocery Company, 425

Henderson, Jill, 254

Hershey Foods, 124, 398, 449

Hertz, 398

Herzberg, Frederick, 258–259, 269

Hewlett-Packard (HP), 45, 48, 192, 394

Hierarchy of human needs, 258

Hierarchy of plans, 161–162

High-contact system, 212

High-income countries, 111

Hill, Audry, 178

Hitler, Adolf, 283, 286

Hoffa, James P., 613

Hofstede, Geert, 127–128

Hofstede’s five dimensions of national culture, 127–128

Holder, Eric, 273

Home Depot, 68–69, 110, 419, 421

Home ownership, 601–603

Home Shopping Network (HSN), 422, 455

Honda, 113, 121, 124, 159, 352–353

Hoogervorst, Hans, 499–500

Hornsey, Liane, 273

Hoskins, Nick, 110

Hostile work environment, 316

Hotspots, 456

Hot Topic, 358

Hotwire.com, 419

How the Market Works, 562

HP. See Hewlett-Packard

The HP Way, 45

Huffington, Arianna, 273

Human capital, 11, 311. See also Human resources; Labor

Human relations skills, 154

Human resource management (HRM), 310–332

• benefits programs, 319–322

• compensation system, 318–322

• contingent and temporary workers, 327–329

• legal context of, 313–316

• managing knowledge workers, 326–327

• managing workforce diversity, 326

• performance appraisal, 323–326

• planning process, 311–313

• staffing, 316–318

• strategic importance of, 310–311

• training and development, 322–323

Human resource manager, 150

Human resources (HR), 11, 310–311

Human resources model, 257–258

Hybrid market, 555

Hygiene factors, 259

Hyperinflation, 513

Hypertext Transfer Protocol (HTTP), 452

Hyundai, 394