Chapter 14 Organising for Continual Improvement
Chapter 15 Anchor Points of the Continual Improvement Thought Process
Chapter 16 Involvement of People in Continual Improvement Process
Chapter 17 Soft Skills for Effective Practice of Continual Improvement
Chapter 18 Tools of Logical Thinking and Qualitative Analysis
Chapter 19 Tools and Techniques: Problem Solving Through Pattern Discovery and Probing
Chapter 20 Problem, Data and Interpretation of Data
The difference between what we are doing and what we are capable of doing would solve most of the world’s problems
– Mahatma Gandhi
Leaders do not avoid, repress, or deny conflict, but rather see it as an opportunity
– Warren Bennis