Glossary • 279
Observer: Developed by Annette Moser-Wellman, one of the ve think-
ing skills that compiles data and information to generate one or
more ideas.
osite: A technique that involves taking a group, such as a project team,
away from the work environment to address burning problems
and issues.
Organizational Engineering: A model predicated on the behavior styles
of how people process and respond to information, known as
strategic style, which consists of a method and mode; the four
styles are Reactive Stimulator, Relational Innovator, Hypothetical
Analyzer, and Logical Processor.
organizing process: One of the six project management processes;
involves identifying and putting in place the infrastructure for
eectively and eciently managing a project.
Pareto chart: A chart used to identify the causes of problems predicated
on the theory that a small quantity of issues, problems, etc. will
cause 80 percent of the eects.
People Styles: Best described by Robert Bolton, this behavioral model
emphasizes people’s behavior patterns and habits, and their
eect on relationships through two variables: assertiveness and
responsiveness.
Plan-Do-Check-Act (PDCA) cycle: Also known as the Deming Wheel, a
technique that focuses on continuous incremental improvement
using a repetitive cyclic approach involving planning, executing,
measuring, and analyzing.
planning process: One of the six project management processes; requires
determining the roadmap for achieving the goals and objectives
of the project.
preparation phase: One of the ve phases of the traditional creativity
life cycle requiring learning as much as possible about a certain
topic.
problem solving: e process of coming up with a targeted, unambiguous
solution to a problem or solution.
product life cycle: e phase used to manage the technical output of
aproject.
project: A temporary endeavor to achieve a specic result, such as
developing a product or delivering a service for the rst time.
project life cycle: e processes used to manage the work eort of
aproject.