105 | Swimlanes |
A holistic visualization of the activities of multiple actors in a flow of events
- Swimlanes can benefit any project where several processes or actors have to come together to shape the outcome of the same flow of events.
- Multiple swimlanes should be created from user research, each focused on its own specific story with the following elements:
- – Storyboard lane: Captures the events in a user story using comics, photographs, illustrations, or sketches.
- – User Experience lane: This is a flowchart depicting the story with more detail and insight into the process of the user experience.
- – Business Process lane: This is the business logic providing the required processes that facilitates the steps of the user experience.
- – Tools and Systems lane: Back-end technology that is involved to support user actions and business goals.
- The method visually connects an overarching user story with problems being solved at both a macro perspective and detailed micro view.
See alsoPersonas • Scenarios • Stakeholder Maps
The visual nature of swimlanes provides a bird’s-eye view of the moving parts within a story, helping to get everyone on the same page.
Courtesy of nForm User Experience Consulting, Inc.
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