Empirical evidence outlining which parts of a user interface should be fixed or improved
A usability report helps teams decide whether a product is usable enough to release or needs revision and further testing, through the following features:
– Executive summary, describing the most salient and serious usability problems first, with sections tailored to the concerns of any specific groups
– Total number of problems, including the frequency, impact, and persistence of usability problems, evidenced by screenshots, or participant quotes
– A list of the most severe and persistent problems.
– Positive findings that counterbalance problems with a similar number of observed interactions demonstrating good usability
– Detailed task and scenario descriptions that are robust and representative enough to effectively get at a range of usability error types
The proprietary platform of User Insight called “Voice” aggregates research documents, discussion guides, participant information, research calendars, and testing artifacts into a secure online repository.