1.3 What is interaction design?
1.5 The process of interaction design
1.6 Interaction design and the user experience
2 UNDERSTANDING AND CONCEPTUALIZING INTERACTION
2.2 Understanding the problem space
2.3 Conceptualizing the design space
2.4 Theories, models, and frameworks
4 DESIGNING FOR COLLABORATION AND COMMUNICATION
4.2 Social mechanisms in communication and collaboration
4.3 Technology-mediated social phenomena
5.2 What are affective aspects?
5.3 Expressive interfaces and positive emotions
5.4 Frustrating interfaces and negative emotions
5.6 Anthropomorphism in interaction design
5.7 Interface agents, virtual pets, and interactive toys
5.8 Models of affective aspects
7.7 Choosing and combining techniques
8 DATA ANALYSIS, INTERPRETATION, AND PRESENTATION
8.2 Qualitative and quantitative
8.3 Simple quantitative analysis
8.4 Simple qualitative analysis
8.5 Tools to support data analysis
8.6 Using theoretical frameworks
9 THE PROCESS OF INTERACTION DESIGN
9.2 What is involved in interaction design?
9.4 Lifecycle models: showing how the activities are related
Interview with Gillian Crampton Smith
10 IDENTIFYING NEEDS AND ESTABLISHING REQUIREMENTS
10.4 Data gathering for requirements
10.5 Data analysis, interpretation, and presentation
Interview with Suzanne Robertson
11 DESIGN, PROTOTYPING, AND CONSTRUCTION
11.2 Prototyping and construction
11.3 Conceptual design: moving from requirements to first design
11.4 Physical design: getting concrete
11.5 Using scenarios in design
11.6 Using prototypes in design
Interview with Karen Holtzblatt
12.2 The why, what, where, and when of evaluation
12.3 Evaluation approaches and methods
12.5 What did we learn from the case studies?
13.2 DECIDE: A framework to guide evaluation
14 USABILITY TESTING AND FIELD STUDIES
Interview with Ben Shneiderman
15.2 Inspections: heuristic evaluation