Avoid Management Mayhem

Managers have power in the organization. That means that managers can create mayhem without even realizing it.

Here are some common management-created problems for agile teams:

  • When managers yank people off or onto a team in the expectation that the team needs expertise

  • When managers don’t limit the work in progress for the organization by managing the project portfolio

  • When managers don’t realize that a team needs to be cross-functional, with all the capabilities and skills required to finish work

  • When managers blame people for work—done or not done

management mayhem servant leadershipmanagement mayhem leadershipmanagement mayhem feedbackfor managers coachingof managers When I Stopped Blaming, We Started to Use Agile Approaches
by Cliff, VP, R&D
Cliff

I had always worked in a culture of blame. I could swear all my managers came from the school of: “You do it, you own it. I don’t like it? I blame you.” I did the same thing with my managers and their teams.

I wanted to use agile approaches. I needed the features done and released. I kept managing the same way I had always managed.

One day, four of my managers asked for a meeting. They said they were all going to leave if I didn’t change. What did I need to change? My blaming.

I talked to the first manager and she explained she was tired of working around me and trying to smooth things over when I had a screaming and blaming outburst in a meeting. She told me I never had "little" outbursts. She gave me feedback, as I now see.

The other managers gave me other examples. They were sick and tired of me. Me. Not the company. Me. My blaming had gotten out of hand and had changed my effectiveness as a manager.

I didn’t think I could make things work without them. I told them that. They all smiled. That first manager told me she was happy I felt that way. They loved the product and their teams. I was the problem.

They taught me about feedback that day. I see now that they coached me. I am still a work in progress, but I’m working on my growth and agile mindsets.

They haven’t quit and the teams started to really rock and roll after I started to learn how to manage. It’s as if all they needed was a little reasonableness at the top.

This chapter is just the introduction to the idea of agile management. Even if your managers can do all of these things, that might not be enough to create and sustain your agile culture.

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