014 | Business Origami |
Paper-prototyping interactions and value exchanges among people, artifacts, and environments
- Business origami is a service design activity where stakeholders build a physical representation of a system and then prototype future or alternative states.
- Paper tokens represent actors, artifacts, environments, and technologies on a horizontal whiteboard “stage” where interactions play out to tell a story.
- Lines and arrows labeled on the whiteboard represent the interactions between tokens, articulating what value people get out of the exchange.
- The method gives all participants an equal voice in the prototyping activity, bridging different perspectives by providing a common reference for further discussion.
- The experience of physical modeling is critical, making the value exchange explicit within a scenario.
See alsoCreative Toolkits • Design Workshops • User Journey Maps
Paper pop-up “origami” tokens represent people, locations, artifacts, technology, transportation, channels, third parties, social media, and proprietary tools, with lines and arrows illustrating relationships.
Courtesy of Jess McMullin, Centre for Citizen Experience
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