Aburdene, Patricia, 12
Accounting, 59
Action learning, 54
Adair, Red, 29
ADSL, 27
Africa, 17
After Action Review (AAR), 284
Agility Forum, 228
Agriculture, 12
Agriculture, US Department of, 280
Algorithms, data mining, 78
Allee, Verna, 173
Alliances, strategic, 215, 224, 233–4
Internet, 228
AltaVista, 80
AltaVista Discovery, 132
American Management Association, 30
American Management Systems (AMS), 76, 193
Amidon, Debra, xvi, 44, 47, 51, 178, 196,
218–19, 284
Amoco, 10
AMS (American Management Systems), 76,
193
Andrew, oil field, 113
Anglian Water, 202
AOL (America Online), 87, 117, 197
Aqua Universitas, 202
ARPAnet, 17
Architecture:
for information technology, 203–4
for knowledge management, 180–1
Arthur D. Little, 35
Artificial intelligence, 71, 95
genetic algorithms, 78
intelligent agents, 82
natural language, 80
neural networks, 78
Artificial Neural Networks (ANNs), 78
Assessment, of knowledge management, 180,
208
Asia, economic turbulence, 7
ATM, broadband networks, 248
Augment, 87
Australia, culture, 168
Authors, rights and responsibilities, 252
Automobile Association, 54
Austin, Texas, 246, 247, 251, 262
Technology Incubator (ATI), 261
Auto-by-Tel, 104
Autonomy, 82
Avon Network Centre, 263
Ayling, Bob, 184
BackWeb, 83
Bacon, Francis, 44
Balanced Business Scorecard (BBS), 198
Banff Management Centre, 284–5
Bangladesh, 17
links with Manchester, 265
Bangemann, Martin, 253
Bangemann Challenge, 265
Bangemann Report, 253
Bankline, NatWest, 85
Barclaysquare, 104
BBC, The Money Programme, 109
Beer, Stafford, 160
Bell Corporation, 49
Bell South, 114
Benchmarking, 261
Berners-Lee, Tim, 18
Best practices:
databases, 56
in innovation, 261
BETTI, 261
Biemans, Wim, 16
Biometrics, 24
Blue pages, at Novartis, 57, 191
Boisot, Max, 48
Boolean search, 80
Booz Allen & Hamilton, 45
Boston, 247
Boundary spanning, 228
simulation of oil fields, 84
BPR (Business Process Reengineering), 5, 43, 285
Bradford University, 197
Brand, Adam, 184
Brands, 13
Brazil, 25
Brent Spar, 8
Bright, knowledge service, 104, 278
Bristol, community network, 250
Britannica, Encyclopaedia, 104
British Gas, 74
Broadband networks, 247
Singapore ONE, 248
Broker, in creating virtual company, 223, 226
Brooking, Annie, 58
Browne, John, 182
Buckman Laboratories, 65
K’NetixTM, knowledge network, 65, 193
virtual teaming at, 112
Burk, Cornelius, 189
Business angels, 251
Business Briefing, Reuters, 82
Business infrastructure, in virtual corporations,
229–30
broker role, 227
Business processes:
in virtual corporation, 230
Business Process Reengineering (BPR), 5, 43, 285
Business transformation, 44
Buzan, Tony, 76
C2E (Centre for Commercialisation and Enterprise), 262
Cable:
fibre optic, 26
modems, 24
Cadence Design Systems, 94, 279
Campbells’ Soups, Intelligent Quisine, 54
Campbell, Hare and Jenkins, 227
Canada, 254
culture, 168
SchoolNet, 250
Capability triangle, 127
Career Mosaic, 115
Case-based reasoning (CBR), 84
CASTING, 84
Catalonia, 8
Caucus, web conferencing, 87, 282
CDMA, 26
CD-Now, 104
CD-ROM, 24
CEOs, role in knowledge management, 182–3
CERN, 18
Champions, knowledge management, 181
Champy, James, 285
Change management, 3
at Siemens, 185
in virtual corporation, 231
Chaordic, knowledge processes, 187
Characteristics:
of knowledge networker, 126
of knowledge networking, 36
Chase Manhattan, 94
Check lists:
communications principles, teams 158–9
competence matching, 224
computer conferencing, teams, 164
conferencing moderating, 171–2
contract elements, virtual corporation, 229
culture for knowledge sharing, 184
dialogue, 134
electronic communications, 134–5
information, adding value, 196
information management, personal, 132
intellectual capital measurement, 200
intellectual capital, personal, 142
intranet guidelines, 206
knowledge, adding value, 196
knowledge centre role, 193
knowledge enhancement, teams, 167
knowledge inventory, 189
knowledge management, getting started,
207–8
knowledge management, practices, 209
knowledge management, principles, 188
knowledge management, virtual
corporation, 233
knowledge repository enrichment, 192
knowledge sharing culture, 184
learning organization, practices, 202
moderating computer conferences, 171–2
office environment, 186
personal network development, 136
personal reputation building, 143
personal technology, 138
publishing, rights and responsibilities, 252
strategic fit template, 223
team communications principles, 158–9
team conferencing, 164
team development, 161
team knowledge enhancement, 167
team meetings, 157
trust, developing, 161
virtual corporation, competence matching,
224
virtual corporation, contract, 229
virtual corporation, knowledge
management, 233
virtual corporation, motivation for, 213
virtual corporation, risk management, 236
virtual corporation, strategic fit, 223
virtual corporation structures, 215
virtual corporation, sustaining, 235
Chief executives, role in knowledge
management, 182–3
Chief Knowledge Officer (CKO), 182
China, 16
Chrysler, 10
Ciba-Geigy, 10
CIBIT, Kenniscentrum, 283
Cistercian monks, 11
Citation trees, 80
CKO (Chief Knowledge Officer), 182
Classification:
ClientLink, Schlumberger, 190
Cochrane Peter, 24
Cognitus, 83
Collaboration, 5
benefits, 213
for design, 92
via the Internet, 89
partners, 224
through networking, 16
in research and development, 63, 110, 220
spaces, on-line, 205
Collaboratory (collaboration laboratory), 285
Commercialization, of R&D, 259
Commitment:
in virtual teams, 113
Communications:
asynchronous, 90
media, 133
technologies, 162
using videoconferencing, 165–6
Community Intelligence Labs (Co-I-L), 205, 282
Communities:
on AOL, 87
electronic business communities, 115
learning, 115
local initiatives, 266
Communities of Interest (CoI), 170
Communities of practice (CoP), 63–1, 170–1;
see also Knowledge communities
contrasted with groups, networks, 170
Community networks, 100, 115–16, 250
Järvenpää, 116
Lapland, 100
South Bristol Learning Network, 250, 264, 266
Companies:
size, 9
mergers, demergers, 10
reconfiguration, 10
small businesses, 9
Competence matching, virtual corporations,
220–21, 224–5
Competencies:
Competitiveness, 244
EU white paper, 253
UK white paper, 256
Compression, digital, 26
Computer conferencing, 87–8, 89, 282
moderator role, 171
in scenario development, 274
Computers:
convergence with telecommunications, 27–8
evolution of role, 28
see also information and communications
technologies, PCs
COMTECH, 17
Concept Agent, 79
Concept mapping, 76
Concept retrieval, 80
Connections, 204
in networks, 228
small world effect, 17
Connectivity:
ethnic links, 265
the Internet, 19
team linkages, 152
telecommunications, 27
Content:
creators rights and responsibilities, 252
in virtual communications space, 222
Contracts, for virtual corporation, 228–9
Convergence, computers and
telecommunications, 27–8
Co-ordination, 204
Copyright, 252
Corporate hospitality, 58
Corporate restructuring, 10
Corporate universities, 54, 202
Covey, Stephen, 130
CoWorker, 91
Cranfield School of Management, 44
Creativity:
contrasted with innovation, 50–1, 190
environments for, 185
idea management, 190
Cresson, Edith, 260
Crete Resort Offices, 106
CTI (Computer Telephony Integration), 28
Culture, organizational:
change programme at Siemens, 185
compatibility in virtual corporations, 217,
225–6
and knowledge sharing, 67, 183–5
Customer histories, 56
Customer loyalty, 57
by data mining, 75
Customer relationships, 34, 57
Customer service, 12, 49, 65, 93
Customers, as source of innovation, 218–20
Customization:
of products and services, 12
of information, 82
Cyberskills training, 250
Daimler-Benz, 10; see also Mercedes-Benz
query tools, 78
Data-wisdom hierarchy, 47
Decision Explorer, 78
Decision Support Systems, 85–6
DECnet, xiii
DECT, 25
Deere, 213
de Geus, Arie, 46
Dell Computer Corporation, 21, 100, 103
Delta & Pine Land, 279
Deloitte Consulting, 197
Denmark:
business networks, 226–7, 261–3
IT in schools, 249
National Council for Competency, 248
Department of Employment, UK, 250
Department of Trade and Industry (DTI), UK,
256
Desktop Data, NewsEdge, 82
Dialog Corporation, 76
Dialogue:
tips for effective, 134
Digital cities programme, 264
Digital Equipment Corporation, xiii, 3
as a networked organization, 15
office of the future, 185
and teleworking, 108
and virtual teams, 100
Discussion lists, email, 115
Distance learning, 112
Documentum, 75
Docuverse (document universe), 38
Domino, Lotus Notes, 88
Dooley graphs, 228
Dow Jones Interactive, 82
Downsizing:
loss of jobs, 9
loss of knowledge, 30
Drexler, Allen, 157
Drexel/Sibbet Team Performance Model, 157
DSL (Digital Subscriber Line), 26, 27
DTI (Department of Trade and Industry), 256
Duke University, 112
Durham University Business School, 9–10
EASDAQ, 261
eBay, 104
Ecommerce, see Electronic commerce
Economy:
industry structure, 8
intangible, 13
measures, 265
post-industrial, 11
EDS, 9
Education, 249
IT in Schools, 249
National Grid for Learning, UK, 256
Effectiveness:
compared to efficiency, 129
EFQM, 198
Eisenhower, Dwight, 271
Electronic Commerce (Ecommerce), 103–5,
256–8
CommerceNet, 256
EU initiative, 257
OECD initiative, 257
US, principles for, 257
Electronic Mail (Email), 18, 101
discussion lists, 115
in virtual corporations, 234
volumes, 131
Electronic markets, 21, 222, 277–8
Electronic payment mechanisms, 18, 277
Electronic publishing, 252
Electronic signatures, 257
Electronic village halls, 265
Email, see Electronic mail
law, 258
Enablers, of knowledge management, 179
Encarta, encyclopaedia, 104
Encyclopaedia Britannica, 104
Engineering:
around the clock, 102
virtual, 100
England, north-east, 259
Enterprise, role in knowledge economy, 263–4
ENTOVATION International, xvi
network of global knowledge leaders, 283
Environmental scanning, 52
Ericsson, 260
Ernst & Young, 112
ETD (European Telework Development), 111,
169–70, 258
ETW (European Telework Week), 258
European Commission:
and information society, 253
and small businesses, 9
and telework, 258
European Telework Awards, 258
European Telework Development, see ETD
European Telework Online, 108
European Telework Week (ETW), 258
European Union, 8
Bangemann report, 253
Electronic commerce initiative, 257
Fourth Framework programme, 254
Fifth Framework programme, 260
Framework programmes, 110, 259
information society initiative, 253
innovation culture diagnostic, 225–6
innovation programme, 260
jobs, 9
Rolling Action Plan, 254
telecommunications deregulation, 25, 258
Euser, L., 16
Excalibur, retrieval software, 80
Excellence model, EFQM, 198
Expertise directories, 45; see also Yellow Pages
Explicit knowledge, 47
in virtual corporations, 234
Facilitator networks, at TI, 50
Facilitation:
for computer conferencing, 171–2
for communities of practice, 172–3
for team development, 157
Farbey, Barbara, xvi, 129, 130
Federal Express (FedEx), 16–7, 94
Fifth Framework Programme, EU, 260
Filtering, electronic mail, 83
Finance, for start-ups, 249, 251, 261
First!, news service, 82
First Class, groupware, 87
Flexibility, in organizations, 271–2
Florence University, 115
Ford, 21
C3P project, 111
virtual teams, 159
and employment, 9
most admired companies, 35
Forums, on CompuServe, 87
Foundations, of knowledge management,
179–80
Fourth Framework programme, EU, 254
Frameworks:
for electronic commerce, 257
for innovation, 246
for knowledge development, 92
for knowledge management, 179–80
for knowledge technologies, 72–4
for public policy, 246
Framework programmes, EU, 110, 259
Freedom of Information Act, 251
Future:
of knowledge management, 274–6
Futures, markets, 280
G7 (Group of seven) countries, 254
information society initiative, 255
Garten, Jeffrey, 17
Garvin, David, 46
Gates, Bill, 25
GBN (Global Business Network), 115
GDSS (Group Decision Support Systems), 85–6
Generations, in futurizing, 273
Genetic algorithms, in data mining, 78
Germany, 254
GII (Global Information Infrastructure), 247
Gimpel, Jean, 11
GKII (Global Knowledge Innovation
Infrastructure), 283–4
intranet, 92
as a learning organization, 46
GLEN, Rover Group, 92
Global Business Network (GBN), 115
Global Competitiveness Report, 244–5, 277
Global Information Infrastructure (GII), 247
Global Knowledge Innovation Infrastructure
(GKII), 283–4
Global Knowledge Leadership Map, 283
of engineering, 87
of resourcing, 99
marketing, 16
of services, 100
specialization of knowledge, 17
GOAL, project planning tool, 261
Goal setting in teams, 156
Godet, Michel, 272
Gore, Al, 247
Government:
on-line services, 256
policy roles, 264
role in knowledge economy, 255–6, 264–6
information society initiatives, 252–6, 284
see also Denmark, EU, Italy, UK, USA
Groups, contrasted with teams, 148–9, 170
Group Decision Support Systems (GDSS), 85–6
GroupSystems V, 85
Group-think, 30
space-time grid, 85
GSM (Global Services Mobile), 26, 259
Guidance systems, 84
Guidelines, see Check lists Gutenburg, 11
Hall, Brian, 128
Hamel, Gary, 3
Hammer, Michael, 285
Hanson Industries, 10
Hawley Committee, The, 58
Hastings, Colin, 15
intranet, 89
HHCL and Partners, 109
Hierarchy:
of data-information-knowledge-wisdom, 47
of virtualization, 21
High performance teams, 149–51
Holiday Inns, 31
Holland:
culture, 168
Kenniscentrum, CIBIT, 283
innovation networks in, 16
telework awards, 258
Hollow corporation, 110
Holonic enterprise, 14
Home office, considerations, 139–40
Honey, Peter, 140
Horton, F. Woody, 189
HOST, The Manchester, 115, 265
IAM (Intangible Assets Monitor), 199
IBIS, conversational model, 160
IBM, 8
and project Alba, 279
and hot-desking, 21
intelligent agent research, 280
SNA protocol, 20
stock options at, 203
IC see Intellectual capital
IC2 Institute, University of Texas, 246, 262
IC IndexTM, 199
ICDT, model for Internet commerce, 221
ICI, 10
ICL, 250
ICT, see information and communications
technologies
IDC, 197 Idea banks, 190 IdeaFisherTM, 76
Idea management, 190
ideaMarket, 278
Identity, in teams, 156 Idons-for-ThinkingTM, 76
IMD, World Competitiveness Yearbook, 244–5,
277
Inclusive Valuation Methodology (IVMTM), 199
Incubators, for start-up businesses, 261, 262
IN-Design, 116
India, software development in, 31
intellectual property rights, 281
Industrial policy, 259
Industrial revolution, 5
Industry:
classification, 8
new knowledge industries, 14
InfoMap, 189
Information, 47
characteristics, 48
customization, 82
fatigue syndrome (IFS), 131
Freedom of Information Act, 251
in hierarchy, data-wisdom, 47
intermediaries, 76
persistence, 86
push vs pull, 82
sources of, for managers, 187
adding value to, 196
Information and communications technologies
(ICT):
check list for individuals, 138
in the home, 138
human factors, 93
infrastructure for knowledge management,
203–7
and knowledge levers, 94
for knowledge management, 72
knowledge systems perspective, 73
portability, 24
product and service check list, 137
standards, 26
trends, 23
in virtual corporations, 234–5
see also Information technology
Information Fatigue Syndrome (IFS), 121
Information management, see also Information
resources management
MIS role, 203
knowledge management root, 45
Information markets, 222, 277–8
Information resources management (IRM), 189
policy for, 185
Willard model, 189
Information services, 76
personalized news services, 82
Information society, 7
Information Society Initiative (ISI), UK, 256
Information technology (IT)
functionality, 24
Information utility, 14
Infrastructure:
for knowledge economy, 246
for regional innovation, 246
knowledge management, ICT, 203
knowledge management, ‘soft’, 200–3
for virtual collaboration, 229–35
as conversion process, 51, 60–1, 190
idea management, 190
infrastructure, 246
knowledge management focus, 49, 50–1
knowledge management root, 45
as knowledge processes, 51
measures of, 245
paradox, 260
success characteristics, 179
technopoles, 261
in teams, 167
Innovation networks, 16, 35, 247
Innovation quotient, 51
Intangible Assets Monitor (IAM), 199
Integrated circuit chips, 22–4
Manufacturing, sharing best practices, 50
trading of designs, 279
Intellectual capital, 45
classification, 58
as focus of knowledge strategy, 58–9
management, 6
Intellectual Capital Services, 199
Intellectual property, 58
legislation, 252
trading of, 279
Intelligence:
market, 52
of organizations, 30
in products, 12
in telecommunications networks, 26
IntelligenceWare, 78
Intelligent agents, 82, 131, 280
Intelligent Quisine (Campbells’ Soups), 54
International agencies, 266
International Business LanguageSM, taxonomy,
194
International Telecommunications Union
(ITU), 266
alliance analysis, 228
appliances, 18
browsers, 18
evolution, 18
information services, 222
as a global infrastructure, 247
as knowledge connector, 29, 36
and knowledge management, 88
and local communities, 100
management, 20
and MIS managers, 32
next generation initiative (NGII), 247
origins, 17
satellite networks, 25
search engines, 80
statistics, 19
taxation, 251
telephony, 28
training, 250
AT&T, 89
benefits, 213
Glaxo Wellcome, 92
Hewlett-Packard, 89
and organizational memory, 56
return on investment in, 97
in a virtual corporation, 234
Intrapreneuers, 181
Intraprise (inter-enterprise), 212
benefits, 213
success factors, 235
Invention Machine, 78
iqport, 272
Iridium, satellite network, 25
ISDN (Integrated Digital Services network), 27
ISI (Information Society Initiative), 9–29
IT for All, UK, 250
IT for schools:
Denmark, 249
UK, 255
IT2000, Singapore, 284
ITU (International Telecommunications
Union), 266
IXL, 78
IVMTM (Inclusive Valuation Methodology), 199
Järvennpää, 116
Jobs:
demise of, 9
changing characteristics, 126
finding jobs online, 115
Journey, The, at Anglian Water, 202
Junkins, Jerry, 50
Kao, 66
Katzenbach, Jon, 148
KEN (Knowledge Ecology Network), 174, 266,
282
Kenniscentrum CIBIT, 283
Kimball, Lisa, 172
Kinsman, Francis, 106
Kiosks, 256
Kleinwort Benson, 34
KMA, Monsanto, 181
KMC (Knowledge Management Consortium),
283
K’MunityTM, Shell, 64
K’NetixTM, Buckman Laboratories, 65, 93
Know-when, 46
Know-where, 46
Knowledge:
adding value to, 196
arithmetic, 63
characteristics of, 29, 46, 48
diffusion, 11, 29, 48, 51, 195–6
enrichment, in ecommerce, 104–5
enrichment, in knowledge repositories, 191–2
flows, 15, 36, 95, 190, 228, 233
geography of, 22
global specialization, 17
hierarchy, 47
leakiness, 49
loss, 50
maps, 79
nomads, 109
as organizational memory, 56–7, 167–8
ownership, 279
packaging, 196
personal, 48
in products and services, 53, 54
proprietary, 48
public, 48
recipes, 63
roles, 201
shared, 48
strategies, 48
techniques, 72
tools, 72
transfer mechanisms, 192
wrappers, 196
see also Knowledge processes; Knowledge
management
Knowledge bases, see Knowledge repositories
Knowledge-based systems, 45
Knowledge broker, 201
Knowledge creator, 201
Knowledge champion, 181
Knowledge communities, 55, 63–5, 170–4, 284
contrasted with knowledge management, 64
university, 174
rules of , 29
infrastructure, 246
kibbutzim, 282
measures, 265
model, 246
UK white paper, 256
Knowledge editor, 201
Knowledge era, 7
Knowledge for Development, report, 244
Knowledge industries, 8, 13–14
Knowledge management:
agenda, 49
benefits, 65
champions, 181
conferences, 44
definition, 59
for development, 244
evolution of, 44
information and communications
technologies, 94, 203–7
infrastructure, enterprise, 200–3
infrastructure, intraprise, 233–4
and IRM, 189
leaders vs laggards, 178
momentum of, 44
as an oxymoron, 208
practices, 209
principles, 188
processes, 59–62, 179, 180, see also
Knowledge processes
roles, 201
starting, 208
story-telling, 276
strategies, seven levers of, 52
suites, 91
Knowledge management: - continued
technology infrastructure, 203–7
thrusts, 49
value proposition, 198
valuing, 200
Knowledge Management Consortium (KMC), 283
governance, 280
Knowledge networking, xiii, 35–7
characteristics, 36
for interprise development, 220
Knowledge networkers, characteristics, 126
Knowledge networks:
at Buckman Laboratories, 65, 193
biological analogy, 36
the Internet as an example, 20
at Schlumberger, 207
at Teltech resources, 55
Knowledge Online, 45
absorption, 51
chaordic, 187 classifying, 194
creating, 76
elicitation, 71
encapsulation, 51
filtering, 83
gathering, 132
protection, 188
searching, 80
systematic vs chaordic, 187
Knowledge repository, 56
examples of, 56
as focus of knowledge cycle, 61
as part of organizational memory, 56
Knowledgeshop, 278
types of, 149
Knowledge ShareFair, 50
Knowledge society, 11
Knowledge steward, 201
Knowledge UpdateTM, 82
KnowledgeViewSM, 92
Knowledge worker, 44
characteristics, 126
reward and recognition, 203
KONET, 250
Korea, 17
Krebs, Valdis, 228
Kumar, Kuldeep, 31
Language Translation, 24
Lapland, community networks, 100
Lattice organization, 14
Leadership, 145
in knowledge-based enterprises, 180–3
knowledge leaders vs laggards, 178
Learning:
cycle, 140
and knowledge management, 54
logs, 141
methods, 202
styles, 140
in teams, 167
Learning organization:
discussion list, 115
and knowledge management, 46, 54
practices, 202
LearnShare, 213
Legislation:
for ecommerce, 257
Leidner, Dorothy, 161
Leonard, Allenna, 160
Levers, of knowledge strategy, 179
Lewin, Kurt, 3
as intermediaries, 76
Libraries, 193
Link2Learn, 250
Links, in networks, 14
Lists, email discussion, 115
Livelinks, Open Text, 91
Lloyd, Tom, 44
Local communities, 266
Location independent working, 106
London, 259
London Business School, 130
Long Term Capital Management (LTCM), 280
Lorange, Peter, 225
add-ons, 91
Lotus SmartSuite, 91
Lotus TeamRoom, 164
LTCM (Long Term Capital Management), 280
Luthans, Fred, 144
Lutheran reformation, 11
M&G, 197
McCaw, Craig, 25
Malaysia, 16
Malone, Michael, 199
Management, contrast with leadership, 144
new styles, 144
Management in the 1990s, 22
Managers:
sources of information, 187
successful vs effective, 144
Manasco, Britton, 182
Manchester:
digital city, 265
Marketing:
database querying, 78
of knowledge management, 195–7
messages, 197
relationship knowledge, 57
yourself as an individual, 143
Market intelligence, 52
Marks & Spencer, 16
Marriott Hotels, 12
Marshall Industries, 105
Massachusetts Innovation Index, 245
Massachusetts Technology Forum, 245
MBA, on-line, 112
MBTI (Myers-Briggs Type Indicator), 128
MCC, Austin, 262
McGirk, Tom, 279
McMaster University, 284
Measures:
of intellectual capital, 198–19, 277
Media, growth of knowledge publications, 44
Medinet, 94
Meetings:
decision support systems for, 85–6
Memory:
computer, 23
holographic, 24
Menlo Park, 185
Merck, 35
Mercedes-Benz, 32
Mergers, 10
Message handling, 138
Metcalfe, Bob, 28
Metcalfe’s Law, 28
Micropayments, 277
Internet alliances, 228
Microsoft Encarta, 104
Microsoft Office, 91
Millennium:
management styles, 144
MindManagerTM, The, 76
Mind maps, 7
Mission, for teams, 156
MIS:
and the Internet, 32
role in knowledge management, 203
MIT, Management in the 1990s study, 22
Mobile phones, 25
European leadership, 259
standards, 26
Modems, cable, 27
Moderator, in computer conferencing, 171–2
Momentum, of knowledge management, 44
KMA (Knowledge Management
Architecture), 181
knowledge management teams at, 182
Moore, Gordon, 22
Morita, Akio, 219
Mosaic, Internet browser, 18
Motivation, of knowledge workers, 54, 144
M’Pherson, Philip, 199
Multimedia, 24
Mumford, Alan, 140
Muscat, 80
Myers-Briggs Type Indicator (MBTI), 128
NAICS, 8
Naisbitt, John, 11
Nakai, Sonny, 116
National Council for Competency, Denmark, 249
National Federation of Abstractors and
Information Services, 252
National Information Infrastructure (NII), 247
National government, role in knowledge
NatWest, 85
Natural language, retrieval, 80
Navigator, Skandia, 180–1, 198
NCR, 112
NEC, 66
Netherlands:
culture, 168
innovation networks, 16
Kenniscentrum CIBIT, 283
telework awards, 258
Netiquette (network etiquette), 135
NETMAP, 79
Netscape, 228
Network broker, 227
Networked knowledge economy, 7
rules of, 22
Networked organization, 14
computer, 15
peer-to-peer, 17
see also Knowledge networking
Networks:
analysis, 228
business networks, 217, 226–7, 261–3
historical context, 3
dynamics of, 4
utility of, 28
Neural networks, 78
Neuro Linguistic Programming (NLP), 128
New Age Paradigms, 79
New product development, 53, see also Innovation, R&D
NewsEdge, 82
News, customized feeds, 82
NFAIS, 252
NGII (Next Generation Internet Initiative), 247
NII (National Information Infrastructure), 247
Nilles, Jack, 106
NLP (Neuro Linguistic Programming), 128
Nodes:
in networks, 14
Nokia, 260
9000 Communicator, 28
Nomadic working, 106
Nonaka, Ikujiro, 44, 47, 59–60
Nova Scotia, knowledge quotient, 265
and ecommerce, 257
and jobs, 11
and small businesses, 9
Offices:
design for knowledge sharing, 108, 184–6
utilization, 108
Oil drill, smart, 53
Oil industry scenarios, 271
Oil field, Andrew, 113
Oil field modelling, 84
Oil reservoir simulation, 80
OLAP, 78
Olsen, Ken, 15
OMNI, 21
Onge tribe, herbal knowledge, 279
On-line:
advisory services, 104
databases, 76
information services, 76
OPEC (Organization of Petroleum Exporting Countries), 271
Open Text Corporation, 91
Open University, The, 273
O’Reilly Software, 87
Organizations:
responses to environment, 33–5
structural capital, 58
Organizational compatibility
in virtual corporations, 223–6
Organizational culture:
as barrier to knowledge sharing, 66
compatibility in alliances, 225–6
for knowledge enterprises, 183–5
Organizational infrastructure, for virtual corporation, 231–3
Organizational learning, see Learning organization
Organizational structure, 14, 185
as dimension of virtualization, 102–3
OSI (Open Standards Interface), 20
Ottawa, OECD meeting, 257
Outsourcing, 110
Owens-Illinois, 213
Partner:
selection in intraprises, 216–17
contribution to intraprise, 224
citation tress, 80
inventive principles, 78
portfolio management at Dow, 58
pbViews, 94
PCs , 23
in the home, 138
packaging, 24
technology trends, 23
PDAs (Personal Digital Assistants), 18, 28
Pearse, Keith, 113
Pearl Insurance, 109
Peer-to-peer networking, 17
People, as a focus of knowledge management, 54–5
Personal communications, 133–5
Personal communicators, 18, 28
Personal computers, see PCs
Personal development, 125, 140–2
Personal effectiveness, 129–31
Personal knowledge, 48
Personal reputation building, 143
Personality profiling, 128
Peters, Tom, 3
PG&E, 115
Philosophers, and knowledge, 44
Phrontis, 230
Pink, Daniel, 9
Pisa University, 115
Pitney Bowes, 131
Plato, 44
Pointcast, 83
Policy, see Public policy
Portable computing, 24
Positioning, of knowledge technologies, 72
Post-industrial economy, 7, 11
Practices, knowledge management, 209
Prahaled, C. K., 3
Price Waterhouse, 66
International Business LanguageTM, 194
KnowledgeViewSM, 92
Principles, for knowledge teams, 153–68
Problem bank, 190
Problem solving, 55, 65, 84, 92
Problem taxonomy, 194
Processes, knowledge in, 55–6; see also Business processes, Knowledge processes
Procter & Gamble, 108
Product selection, on-line, 105
Project histories, 206
Proprietary knowledge, 48
Prosperity, role of knowledge, 243
competitiveness, 267
Psychometric tests, 128
Public policy:
financing for knowledge businesses, 251
framework, 246
industrial, 259
information society initiatives, 252–6
international agencies, 266
knowledge economy initiatives, 252–6
national government, 255–6, 265
Publishers, rights and responsibilities, 252
Push technology, 82
Quality circles, 65
Quality of life, 244
Quaternary industries, 13
QuestMap, 168
RAFI (Rural Advancement Foundation International), 280
Relationships:
with stakeholders, 34
R&D:
collaborative R&D, 63, 110, 220
innovation paradox, 260
knowledge management and, 63
knowledge networking in, 35
national investment in, 260
virtualization of, 111
Reciprocity, in networks, 136
Recognition, 50
Recruitment, virtual, 112
Regulation:
of intellectual property, 252
of knowledge markets, 280
Relationships:
Relationship marketing, 57
Rensselaer Polytechnic, 35
Reputation building, 143
Research, see R&D Resort offices, 106
Retrieval, information, 80
RetrievalWare, 80
Return on investment, intranets, 197
Reuters:
Business Briefing, 82
Revenue sharing, virtual corporations, 230
in virtual corporations, 230
Rey, Michael, 173
Rhodes, Jerry, 128
Ricoh, 185
Rinaldi, Arlene, 135
Risk, in virtual corporations, 236–7
RoI, intranets, 197
Roles:
new knowledge, 201
of public policy, 255–6, 264–6
ROMPing (Radical Office Mobility Programme), 109
Roots, of knowledge management, 44–6
Roos, Johan, 225
Rover Group, 92
RSA, Tomorrow’s Company Inquiry, 34
S.A. Armstrong, 94
Saatchi and Saatchi, 58
Saqqara, 105
Satellites, 25
SBLN (South Bristol Learning Network), 250, 264, 266
ClientLink, 190
SINet, 207
Schoolnet, 250
SchoolNet, 250
Scenarios, for knowledge economy, 281–2
Scotland, 8
Scottish Enterprise, 279
Search engines, 80
SEC (Securities and Exchange Commission), 281
Segil, Larraine, 217
SemioMap, 79
Sequent Computer Systems, 75
Service industries, 8
Set-top boxes, 18
Shareholder value, 34
Shaw, Thomas, 160
and Brent Spar, 8
as a learning organization, 46, 55
knowledge communities at, 64
K’MunityTM, 64
longevity, 34
Sibbet, David, 157
culture change at, 185
Siena University, 115
Silicon Valley, 11, 203, 247, 251, 256, 261
Singapore, wired island, 284
Singapore ONE, 284
Futures Centre, Vaxholm, 272–3
intellectual capital reports, 196
Skills, for knowledge networkers, 126–7
Small businesses, 9
Small world effect, in networks, 36
Smartpatents, 80
SMEs (Small and Medium sized Enterprises), 253
Global Marketplace for, G7 initiative, 255
innovation, 266
teleworking, 258
Smith, Doug, 148
SNA, IBM network protocol, 20
Socrates, 44
Sony Walkman, 219
South Africa, 17
South Bristol Learning Network, 250, 264, 266
Soviet Union, 7
Space:
office, design for knowledge sharing, 185–6
as a dimension of virtualization, 99–101
Space-time grid, 85
Spiders’ web, organizational form, 14
SPSS, 79
Stakeholder relationships, 34, 57
Standards, technology, 26
Stanford Research Institute, 87
Statistical information, 80
Stockholm, 265
Strategic alliances, 215, 224, 233–4
in virtual corporations, 217
template, 222
Strategy, 34
collaboration, 42
knowledge levers, 52
shapers of, 42
Structures, see Organizational structures
Success factors:
personal effectiveness, 129–31
knowledge management programmes, 178, 208
virtual corporations, 235
virtual knowledge teams, 169
Sun Alliance, 78
Sunshine operations, 102
Sveiby, Karl Erik, 44, 58, 173, 199
Sweden, 244
Swiss Bank Corporation, 84
Switzerland, 259
Systems dynamics, 83
knowledge repository and, 191–2
in processes, 55
Taiwan, 16
Tampoe, Martin, 144
Task planning, in teams, 156
Taxation, on the Internet, 251
Taxonomy, 194
TDMA, 26
Team, teams:
contrasted with communities, 170
contrasted with groups, 148–9, 170
goal setting, 156
high performance teams, 149–51
identity, 156
information and communications
technologies, 162–6
innovation, 39
knowledge management in, 166–8
knowledge management teams, 181–2
learning in, 167
mission of, 156
as nodes in knowledge networks, 152–3
norms, 156
performance model, 157
performance, sustaining, 168–9
players, characteristics, 151–2
roles and relationships, 6–17, 154–5
task planning, 156
types of, 149
values, 156
vision, 156
Team Performance Model, Drexel/Sibbet, 157
Teams Role Model, Belbin, 154–5
TeamRoom, Lotus, 164
Team Syntegrity, 160
Technology, see Information and
communications technologies
broadband networks, 248
convergence with computers, 27–8
digitalization of , 26
fibre optic cables, 26
Internet telephony, 28
price reductions, 25
satellite systems, 25
standards, 26
subscribers, 25
Telecentres, 106
Telecommuting, 106
Teledesic, 25
Telephones, 137
mobile, 25
DECT, 25
Telepresence, 100
Television:
digital, 28
for Web access, 18
European Telework Week (ETW), 258
initiatives, 258
productivity, 107
public policy, 258
types of, 106
Teleworx, magazine, 102
Template, for strategic fit, 223
Terminator technology, 279
Tetrapak Converting Technologies, 64
Texas:
IC2 Institute at University of, 246, 262
Internet tax, 251
Texas Instruments, 50
TI-BEST Programme, 50
Text mining, 79
using intelligent agents, 82
Text summarizing, 79
Thame, Sue, 128
Thesaurus, 194
Thinking Intentions Profile (TIP), 128–9
Thomas Miller & Co, 45, 57, 66, 88
TI-BEST, 50
Time:
as dimension of communications, 90, 133
as dimension of virtualization, 101–2
Timeline:
of knowledge management, 44
personal planning tool, 127
Tips, see Check lists
Toffler, Alvin, 38
Tollet, Lars, 116
Tomorrow’s Company Inquiry, 34
Torp, Niels, 186
Toshiba, 57
Total Quality Management (TQM), 5, 43, 285
at Texas Instruments, 50
Toyota, 16
Toys ‘R Us, 16
TQM, see Total Quality Management
Transatlantic Business Club, 251
Trend Monitor International, xvi
Trends:
in knowledge management, 274, 276
Triumph, 3
Trust:
in personal networks, 136
in virtual corporations, 232, 236
Trust Group, The, 236
Turing, Alan, 71
Tuscany Hi-Tech Network, 115
Ubique, 91
competitiveness white paper, 256
culture, 168
Department of Trade and Industry, 256
financial derivatives trading, 280
UMTS, 26
Universities, corporate, 202
Universitas, Aqua, 202
culture, 168
Department of Agriculture, 280
Department of Defense (DoD), 17
electronic commerce, principles for, 257
employment, 9
exports, 13
Freedom of Information Act, 251
Internet legislation, 251
Link2Learn, 250
migration of work, 16
NGII (Next Generation Internet Initiative), 247
NII (National Information Infrastructure), 247
trade in high technology, 260
US Army, 284
Utility, in networks, 28
Vaxholm, Skandia Futures Centre, 272
Value:
adding to information, 196
in intangibles, 13
in intellectual capital, 19, 58
proposition, 198
for shareholders, 34
Value chain, of knowledge, 73–4
Values:
team, 156
Venezuela, 25
Venture capital, 251
Verity Personal, 132
Videoconferencing, 86–7, 101, 159
at Ford, 159
at BP, 113
guidelines for effectiveness, 165–6
Virtual Communications Space (VCS), 222
Virtual communities, 21, 114–16
Virtual consulting, 278
Virtual corporations, 20, 21 , 110–12
changing participants in, 231
contracts, 229
framework, 217
guidelines, 235
revenue sharing in, 230
success factors, 235
Virtual Distribution Space (VDS), 222
Virtual education, 222
Virtual factory, 111
Virtual Information Markets (VIM), 222
Virtual Information Space (VIS), 222
Virtual Knowledge Markets (VKM), 221–3, 277–8
Virtual meetings, 100
Virtual Office, The, 109
Virtual organizations, see Virtual corporations
Virtual products and services, 21, 103–5
Virtual reality, 24
Virtual recruitment, 112
Virtual research, 111
Virtual teams, teaming, 21, 112–13, 169–70
at Ford, 159
Virtual Transaction Space (VTS), 222
Virtual working, see Teleworking
benefits, 20
in business operations, 100
dimensions of, 99
in manufacturing, 111
opportunities, 117
in products and services, 103–5, 222
recipes, 103
threats, 117
Vision:
in knowledge-based enterprises, 180–2
in teams, 156
Visual frameworks, 181
Visualization, 79
Voice messaging, 28
Voice recognition technology, 24
Voicemail, 101
Wal-Mart, 16
Ward, Arian, 173
Warner-Lambert, 213
Watt, steam engine, 11
Wealth creation, 267
Web see WWW (World Wide Web)
WebBoard, 87
Web conferencing, 87
WEF (Word Economic Forum), 244–5, 277
Weightless economy, 13
Wenger, Etienne, 173
Whirlpool, virtual teaming at, 112
Whiteboards, 86
electronic, 87
Wiele, Bob, 133
Willard, Nick, 189
Willcocks, Leslie, 31
Wissema, J. G., 16
Wisdom, in knowledge hierarchy, 47
Wit, a unit of knowledge, 46
Wolf, Michael, 84
Wolstenholme, Eric, 83
Work:
jobs, demise of, 9
profiling, 130
Workflow software, 56
Workspace:
World Development Report, 244
World Competitiveness Yearbook, 244–5, 248, 277
World Economic Forum (WEF), 244–5, 248, 277
World Trade Organization (WTO), 25, 266
Worm-hole, at NCR, 112
conferencing, 87
as an intranet, 111
vs online databases, 76
WTO (World Trade Organization), 25, 266
X-ray lithography, 23
Xerox, 2
and communities of practice, 64
computer products web pages, 105
visualization software, 80
Xsite, 228
Yahoo!, 80
Yale School of Management, 17
Yugoslavia, 7