Quotes From Executives
Phillip Brooks, CEO and owner of H. Brooks and Company
“Art Hill has played a key role in the development of our continuous improvement teams. Art is a master teacher and mentor and his Encyclopedia of Operations Management serves as a cornerstone reference and tool kit for our company.”
Dr. Richard Chua, Executive Vice President, Juran Institute, Inc.
“An excellent, quick but thorough reference for anyone involved in managing or improving operations in any organization. The only book of its kind!”
Lee Cockerell, Executive Vice President, Walt Disney World Resort (Retired)
“The Encyclopedia of Operations Management is very well done and I am enjoying reading it.”
Joe Dehler, Vice President, Business Process Improvement, Carlson Companies (Retired)
“The Encyclopedia will take a place on my office bookshelf next to the quality handbook by Dr. Juran as one of my go-to references. This book has packed so much into one reference. Nicely done!”
Connie Fuhrman, Senior Vice President, Operations Transformation, Best Buy (retired)
“With the pace of change in the business world today, crystal clear communication has become an important management tool. Lack of clarity leads to more waste and errors than any other single factor. This definitive encyclopedia of terms and frameworks should become THE industry standard.”
Doug Glade, Vice President, Operations, NestléHealthScience, N.A.
“An excellent resource for both operations professionals and business leaders that provides a common language and definitions to use in improving value chain processes.”
James Green, President and CEO, Kemps, LLC
“We have experienced Art Hill’s effective training first-hand in our lean sigma program at Kemps, where his program has had an immediate and sustainable impact. Art’s new book will be a great resource for all participants in our lean sigma program going forward.”
Rick Heupel, Vice-President, Asia Operations, Seagate (retired)
“An invaluable tool for effectively navigating and understanding the rapidly developing technologies in today’s modern age of operations.”
Adam Hjerpe, Senior Vice President – Distribution Operations, United Health Group
“In today’s fast-paced and complex environment, Art’s encyclopedia is a must-have reference for any operations manager, new or experienced.”
Michael Hoffman, Chairman and CEO, The Toro Company
“Art Hill’s new encyclopedia is an excellent source of information for all who are involved in operations management – from business professionals to students. Having both worked and studied under Professor Hill, I know the quality of his work and teaching.”
Charlie Honke, Partner, Product Lifecycle Management, IBM Global Business Services
“An excellent, comprehensive, and complete reference that students, consultants, supply chain practitioners, and professionals can use to quickly and easily obtain value to support their educational and professional endeavors.”
Paul Husby, Vice President, 3M Supply Chain and Logistic Operations (retired)
“A valuable resource for supply chain professionals, executives, and managers from all business functions.”
Tim Larson, Chief Procurement Officer, Michael Foods, Inc.
“Finally, a definitive and comprehensive source of supply chain terminology. This book should be within reach of everyone involved with leading, managing, or learning about supply chain management.”
Sandy Meurlot, Vice President of Operations, The Toro Company
“Finally, a comprehensive tool that will aid both the new and experienced operations practitioner in understanding the evolving technological landscape of manufacturing.”
Tom Platner, Vice President, Global Product Engineering, HID Global
“We’ve all heard the terms and like to think we can keep them straight, but in this increasingly complex world, having this ready reference is absolutely essential for practitioners and managers alike.”
Mike St. Martin, VP of Express Operations, FedEx Express
“It’s a great resource to quickly reference specific operations management terms and acronyms for anyone in business or academics. I will use it!”