Useful Links

Accounting terms

http://www.a-z-dictionaries.com/glossaries/Accounting_Glossary.html

e-business terms

http://www.bannerview.com/glossary

http://www.rms.net/gloss_b2b.htm

Economics terms

http://www.economist.com/research/economics

ERP terms

www.4eto.co.uk/ERP-Dictionary-Category.asp

www.bridgefieldgroup.com/bridgefieldgroup/glos1.htm

http://help.sap.com/saphelp_glossary/en/index.htm

Financial terms

www.forbes.com/tools/glossary/index.jhtml

www.duke.edu/~charvey/Classes/wpg/glossary.htm

http://www.nytimes.com/library/financial/glossary/bfglosa.htm

Forecasting terms

http://armstrong.wharton.upenn.edu/dictionary/defined%20terms.html

General terms

www.en.wikipedia.org/wiki/Main_Page

Human resource terms

http://www.shrm.org/TemplatesTools/Glossaries/HRTerms/Pages/default.aspx

Industrial engineering terms

www.iienet2.org/Details.aspx?id=645

Information technology terms

http://whatis.techtarget.com

http://www.sharpened.net/glossary

International trade terms

www.itds.treas.gov/glossaryfrm.html

www-personal.umich.edu/~alandear/glossary/index.html

Inventory terms

www.inventoryops.com/dictionary.htm

http://accuracybook.com/glossary.htm

Lean terms

www.fredharriman.com/resources/documents/FHcom_Kaizen_Terminology_03.pdf

www.leanaffiliates.com/glossary/glossary_d.htm

www.gemba.com/resources.cfm?id=41

www.gembutsu.com/articles/leanmanufacturingglossary.html

Logistics terms

www.clm1.org/Website/Resources/Terms.asp

www.scl.gatech.edu/resources/glossary

Maintenance terms

http://www.skf.com/aptitudexchange/glossary.html

Manufacturing terms

www.successfulleanmanufacturing.com/Glossary.htm

www.glossaryofmanufacturing.com

www.industryweek.com/manufacturing101/glossary.aspx

Marketing terms

www.marketingpower.com/mg-dictionary.php

Materials handling terms

www.easyrack.org/glossary-terms-t-61.html

Math programming terms

http://glossary.computing.society.informs.org/index.php?page=index_page.html

New product development terms

www.npd-solutions.com/glossary.html

www.pdma.org/library/glossary.html

organizational behavior terms

http://college.cengage.com/business/moorhead/organizational/6e/students/glossary/index.html

Project management terms

www.maxwideman.com/pmglossary/index.htm

http://www.projectsmart.co.uk/glossary.html

Purchasing/procurement terms

http://www.mmd.admin.state.mn.us/mn06008.htm

www.window.state.tx.us/procurement/pub/manual/4-6.pdf

Quality management terms

www.asq.org/glossary/index.html

www.1stnclass.com/quality_glossary.htm

www.isixsigma.com/dictionary/glossary.asp

http://elsmar.com/wiki/index.php/Quality_Assurance_Terms_Glossary

Shipping terms

www.shipping.francoudi.com/main/main.asp?cm=14

Six Sigma terms

www.isixsigma.com/dictionary

Statistics terms

www.cas.lancs.ac.uk/glossary_v1.1/main.html

http://stat-www.berkeley.edu/~stark/SticiGui/Text/gloss.htm

Supply chain terms

http://cscmp.org/digital/glossary/glossary.asp

www.logisticsservicelocator.com/resources/glossary03.pdf

Theory of Constraints terms

www.pinnacle-strategies.com/glossary.htm

www.goldratt.com

Transportation terms

www.eyefortransport.com/glossary/ab.shtml

www.transportation-dictionary.org

www.transportation-dictionary.org

Warehousing terms

www.dataid.com/wrhseglossery.htm

www.inventoryops.com/dictionary.htm

General References

Blackstone, J.H. Jr., editor (2010). APICS Dictionary – 13th Edition (Revised), APICS, Chicago, 165 pages.

Gass, S.I., and C.M. Harris, editors (2000). Encyclopedia of Operations Research and Management Science - Second Edition, Springer, New York, 960 pages.

Marchwinski, C., and J. Shook, editors (2008). Lean Lexicon – 4th Edition, Lean Enterprise Institute, 125 pages.

Salvendy, G., editor (2001). Handbook of Industrial Engineering, Third Edition, Wiley-Interscience, 2796 pages.

Slack, N., and M. Lewis, editors (2006). Blackwell Encyclopedia of Management – Operations Management, Second Edition, Blackwell Publishing Limited, 376 pages.

Swamidass, P.M., editor (2000). Encyclopedia of Production and Manufacturing Management, Springer, New York, 1048 pages.

Cited References

Abramowitz, M., and I.A. Stegun (1964). Handbook of Mathematical Functions with Formulas, Graphs, and Mathematical Tables, Dover Publications, New York.

Aggarwal, R., and B. Simkins (2001). “Open-book management – Optimizing human capital,” Business Horizons, 44 (5), 5-13.

Allen, D. (2001). Getting Things Done – The Art of Stress-Free Productivity, Penguin Books, New York.

Anderson, J.C., M. Rungtusanatham, and R.G. Schroeder (1994). “A theory of quality management underlying the Deming management method,” Academy of Management Review, 19 (3), 472-509.

Armstrong J., editor (2000). Principles of Forecasting: A Handbook for Researchers and Practitioners, Kluwer Academic Publishers, Norwell, Massachusetts.

Armstrong, J.S. editor (2001). “The forecasting dictionary,” Principles of Forecasting: A Handbook for Researchers and Practitioners, Springer, New York.

Armstrong, J.S., and F. Collopy (1992). “Error measures for generalizing about forecasting methods: Empirical comparisons,” International Journal of Forecasting, 8 (1), 69-80.

Assimakopoulos, V., and K. Nikolopoulos (2000). “The Theta Model: A decomposition approach to forecasting,” International Journal of Forecasting, 16 (4), 521-530.

Assimakopoulos, V., K. Nikolopoulos (2005). “Fathoming the Theta model,” Working paper, National Technical University of Athens.

Axelrod, R. (1984). The Evolution of Cooperation, Basic Books, New York.

Barach, P., and S.D. Small (2000). “Reporting and preventing medical mishaps: Lessons from non-medical near miss reporting systems,” British Medical Journal, 320 (7237), 759–763, found at www.pubmedcentral.nih.gov/articlerender.fcgi?artid=1117768, January 23, 2008.

Barrentine, L.B. (2003). Concepts for R&R Studies, Second Edition, ASQ Quality Press, Milwaukee, Wisconsin.

Bartels, A. (2000). “The difference between e-business and e-commerce,” Computerworld, October 30.

Bartholdi, J.J. (2011). Warehouse & Distribution Science, found at www.warehouse-science.com, April 4, 2011.

Bartholdi, J.J., and S.T. Hackman (2008). “Allocating space in a forward pick area of a distribution center for small parts,” IIE Transactions, 40, 1046-1053

Bass, F. (1969). “A new product growth for model consumer durables,” Management Science, 15 (5), 215-227.

Berry, L.L., L.P. Carbone, and S.H. Haeckel (2002). “Customer experiences must be managed,” Sloan Management Review, Spring, 85-89, found at http://wehner.tamu.edu/mktg/faculty/berry/articles/Managing_the_Total_Customer_Experience.pdf.

Berry, W.L., and V. Rao (1975). “Critical ratio scheduling: An experimental analysis,” Management Science, 22 (2), 192-201.

Blanchard, K.H., and S. Johnson (1982). The One Minute Manager, William Morrow, New York.

Blischke, W.R., and D.N.P. Murty (1992). “Product warranty management – I: A taxonomy of warranty policies,” European Journal of Operational Research, 62 (2), 127-148.

Blumenfeld, D. (2010). Operations Research Calculations Handbook, Taylor and Francis, Boca Raton, Florida.

Bodek, N. (2009). “The ninth waste – saying no,” IndustryWeek.com, Leadership in Manufacturing, October 9, 2007, found at www.industryweek.com/PrintArticle.aspx?ArticleID=15106.

Boothroyd, G., P. Dewhurst, and W.A. Knight (2010). Product Design for Manufacture and Assembly, Third Edition, CRC Press (Taylor & Francis Group), Boca Raton, Florida.

Bossidy, L., R. Charan, and C. Burck (2002). Execution: The Discipline of Getting Things Done, Crown Business, New York.

Bowers, D.P. and J.E. West (2011). “Getting on track – The SR standard allows quality professionals to lead organizations in the right direction,” Quality Progress, May, 25-35.

Box, G.E.P., G.M. Jenkins, G.C. Reinsel, and G. Jenkins (1994). Time Series Analysis: Forecasting & Control, Third Edition, Prentice-Hall, Upper Saddle River, New Jersey.

Brandenburger, A.M., and B.J. Nalebuff (1996). Co-Opetition: A Revolution Mindset That Combines Competition and Cooperation, Doubleday Business, New York.

Briscoe, B., A. Odlyzko, and B. Tilly (2006). “Metcalfe’s Law is wrong,” IEEE Spectrum, 43 (7), 34-39.

Brown, K., and N. Hyer (2009). Managing Projects: A Team-Based Approach, McGraw-Hill/Irwin, New York.

Brown, R.G. (1967). Decision Rules for Inventory Management, Holt, Rinehart, and Winston, New York.

Buffa, E.S., G.C. Armour, and T.E. Vollmann (1964). “Allocating facilities with CRAFT,” Harvard Business Review, 42 (2), 136-158.

Buzan, T., and B. Buzan (1996). The Mind Map Book: How to Use Radiant Thinking to Maximize Your Brain’s Untapped Potential, Plume.

Cachon, G.P. (2001), “Supply chain coordination with contracts,” http://opim.wharton.upenn.edu/~cachon/pdf/cachon_chp_scontract.pdf, March 11, 2011.

Cachon, G.P., and M.A. Lariviere (2001). “Turning the supply chain into a revenue chain,” Harvard Business Review, 79 (3), 20-21.

Cachon, G.P., and M.A. Lariviere (2005). “Supply chain coordination with revenue sharing contracts,” Management Science, 51 (1), 30-44.

Canbäck, S., P. Samouel, and D. Price (2006). “Do diseconomies of scale impact firm size and performance? A Theoretical and empirical overview,” Journal of Managerial Economics, 4, (1), 27-70.

Carbone, L. (2004). Clued In: How to Create Customer Experiences So They Will Come Back Again and Again, Pearson Education, Upper Saddle River, New Jersey.

Caroselli, M. (2003). 50 Activities for Promoting Ethics within the Organization, HRD Press, Amherst, Massachusetts.

Chase, R.B., F.R. Jacobs, and N.J. Aquilano (2006). Operations Management for Competitive Advantage, Eleventh Edition, McGraw-Hill, New York.

Cheney, W. and D. Kincaid (1994). Numerical Mathematics and Computing. Third Edition, Brooks/Cole Publishing Company, Pacific Grove, California.

Christensen, C.M. (1997). The Innovator’s Dilemma. Harvard Business School Press, Boston.

Christensen, C.M., and M.E. Raynor (2003). The Innovator’s Solution. Harvard Business School Press, Boston.

Chua, R.C.H., G.D. Scudder, and A.V. Hill (1993). “Batching policies for a repair shop with limited spares and finite capacity,” European Journal of Operational Research, 66 (1), 135-147.

Clark, K., and S.C. Wheelwright (1992). “Organizing and leading heavyweight development teams,” California Management Review, 34 (3), 9-28.

Coens, T., and M. Jenkins (2002). Abolishing Performance Appraisals: Why They Backfire and What to Do Instead, Berrett-Koehler Publishers, San Francisco.

Cohen, W.M., and D.A. Levinthal (1990). “Absorptive capacity: A new perspective on learning and innovation,” Administrative Science Quarterly, 35 (1), 128-152.

Collins, J. , and J. Porras (1996). “Building your company’s vision,” Harvard Business Review, 74 (5), 65-77.

Collopy, F., and J.S. Armstrong (2000). “Another error measure for selection of the best forecasting method: The unbiased absolute percent error,” Found at www.forecastingprinciples.com/paperpdf/armstrong-unbiasedAPE.pdf, October 7, 2006.

Cooper, R. (1993). Winning at New Products: Accelerating the Process from Idea to Launch, Second Edition, Addison-Wesley Publishing, Reading, Massachusetts.

Cooper, R. (2001). Winning at New Products: Accelerating the Process from Idea to Launch, Basic Books, New York.

Coyle, J.J., E.J. Bardi, and C.J. Langley (2002). Management of Business Logistics: A Supply Chain Perspective, Seventh Edition, South-Western, Boston.

Coyne, K.P., S.J.D. Hall, and P.G. Clifford (1997). “Is your core competence a MIRAGE?,” McKinsey Quarterly, 1, 40-54.

Crosby, P.B. (1979). Quality Is Free. McGraw-Hill, New York.

Croston, J.D. (1972). “Forecasting and stock control for intermittent demands,” Operational Research Quarterly, 23 (3), 289-303.

Culbert, S.A. (2010). Get Rid of the Performance Review!: How Companies Can Stop Intimidating, Start Managing – and Focus on What Really Matters, Business Plus, New York.

Dennis, P. (2002). Lean Production Simplified: A Plain-Language Guide to the World’s Most Powerful Production System, Productivity Press, New York.

DeMast, J., and A. Trip (2005). “Gauge R&R studies for destructive measurement.” Journal of Quality Technology, 37 (1), 40-49.

Deming, W.E, (1986). Out of the Crisis, First MIT Press Edition, MIT Press, Cambridge, Massachusetts.

Deming, W.E. (2000). The New Economics for Industry, First MIT Press Edition, MIT Press, Cambridge, Massachusetts.

Dixon, J.R. (1992). “Measuring manufacturing flexibility: An empirical investigation,” European Journal of Operations Research, 60 (2), 131-143.

Dixon, M., K. Freeman, and N. Toman (2010). “Stop trying to delight your customers,” Harvard Business Review, 88 (7/8), 116-122.

Drucker, P.F. (1954). The Practice of Management. Harper, New York.

Drucker, P.F. (1959). Landmarks of Tomorrow, Heinemann, London.

Drucker, P.F. (1995). “The information executives truly need,” Harvard Business Review, 73 (1), 54-62.

Dudek, R.A., S.S. Panwalkar, and M.L. Smith (1992). “The lessons of flowshop scheduling research,” Operations Research, 40 (1), 7–13.

Elkington, J. (1994). “Towards the sustainable corporation: Win-win-win business strategies for sustainable development.” California Management Review, 36 (2), 90-100.

Elmaghraby, W., M. Goyal, and A. Pilehvar (2010). “The right-of-first-refusal in sequential procurement auctions,” Working paper, University of Maryland.

Englund, R.L., R.J. Graham, P.C. Dinsmore (2003). Creating the Project Office – A Manager’s Guide to Leading Organizational Change, Jossey-Bass (Wiley), San Francisco.

Evans, J.R. (1985). “An efficient implementation of the Wagner-Whitin algorithm for dynamic lot-sizing,” Journal of Operations Management, 5 (2), 229-235.

Evers, P.T. (1995). “Expanding the square root law: An analysis of both safety and cycle stocks,” Logistics and Transportation Review, 31 (1), 1-20.

Fagan, M. (2001). “Reviews and inspections,” Software Design and Managmeent Conference Proceedings, p. 214-225.

Feigenbaum, A.V. (2004). Total Quality Control, McGraw-Hill, New York.

Ferdows, K., and A. De Meyer (1990). “Lasting improvements in manufacturing performance: In search of a new theory,” Journal of Operations Management, 9 (2), 168-184.

Fine, C.H. (1995). Clockspeed: Winning Industry Control in the Age of Temporary Advantage, Perseus Books Group, Boulder, Colorado.

Fisher, M. (1997). “What is the right supply chain for your product,” Harvard Business Review, 1997 (2), 105-116.

Fisher, M., and A. Raman (2010). The New Science of Retailing, Harvard Business School Press, Boston.

Friedman, T.L. (2005). The World Is Flat: A Brief History of the Twenty-first Century, Farrar, Straus and Giroux, New York.

Galley, M. (2008). Cause Mapping Workbook, ThinkReliability, [email protected], Houston, Texas.

Gano, D.L. (2007). Apollo Root Cause Analysis - Effective Solutions to Everyday Problems Every Time, Apollonian Publications, Richland, Washington.

Gardner, E.S. (2005). “Exponential smoothing: The state of the art – Part II,” Unpublished working paper, Bauer College of Business, University of Houston.

Garvin, D.A. (1987). “Competing on the eight dimensions of quality,” Harvard Business Review, 65 (6), 101-109.

Geary, S., S.M. Disney, and D.R. Towill (2006). “On bullwhip in supply chains - Historical review, present practice and expected future impact,” International Journal of Production Economics, 101 (1), 2–18.

Geldermana, C.J., and A.J. Van Weeleb (2003). “Handling measurement issues and strategic directions in Kraljic’s purchasing portfolio model,” Journal of Purchasing and Supply Management, 9, 207-216.

George, M.L. (2003). Lean Six Sigma for Service: How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions, McGraw-Hill, New York.

George, M.L., D. Rowlands, and B. Kastle (2003). What Is Lean Six Sigma?, McGraw-Hill, New York.

Gilmore, D. (2005). “Task interleaving in the DC – Reality or myth?,” SupplyChainDigest, found at www.scdigest.com/assets/FirstThoughts/05-01-27.cfm?cid=371&ctype=content, January 15, 2011.

Goldman, S.L., R.N. Nagel, and K. Preiss (1995). Agile Competitors and Virtual Organizations, Van Nostrand Reinhold, New York.

Goldratt, E. M., (1990). The Haystack Syndrome, North River Press, Great Barrington, Massachusetts.

Goldratt, E.M., (1994). It’s Not Luck, North River Press, Great Barrington, Massachusetts.

Goldratt, E.M., and J. Cox (1992). The Goal: A Process of Ongoing Improvement, North River Press, Great Barrington, Massachusetts.

Goldratt, E.M., E. Schragenheim, and C.A. Ptak (2000). Necessary but Not Sufficient, North River Press, Great Barrington, Massachusetts.

Graham, D., and T. Bachmann (2004). IDEATION: The Birth and Death of Ideas, John Wiley & Sons, New York.

Greaver, M.F. (1999). Strategic Outsourcing: A Structured Approach to Outsourcing Decisions and Initiatives, AMACOM/American Management Association, New York.

Gunasekaran, A., and E.W.T. Ngai (2005). “Build-to-order supply chain management: A literature review and framework for development,” Journal of Operations Management, 23 (5), 423-451.

Gupta, D., A.V. Hill, and T. Bouzdine-Chameeva (2006). “A pricing model for clearing end of season retail inventory,” European Journal of Operational Research, 170 (2), 518-540.

Hadley, G., and T. M. Whitin (1963). Analysis of Inventory Systems, Prentice-Hall, Englewood Cliffs, New Jersey.

Hall, R. (1983). Zero Inventories, McGraw-Hill, Irwin/APICS Series in Production Management, New York.

Hamel, G., and C.K. Prahalad (1991). “Corporate imagination and expeditionary marketing,” Harvard Business Review, 71 (4), 81-92.

Hamel, G., and L. Välikangas (2003). “The quest for resilience,” Harvard Business Review, 81 (9), 52-63.

Hamilton, S. (2003). Maximizing Your ERP System – A Practical Guide for Managers, McGraw-Hill, New York.

Hammer, M., and J.A. Champy (1993). Reengineering the Corporation: A Manifesto for Business Revolution, Harper Business Books, New York.

Hansen, M.T., N. Nohria, and T. Tierney (1999). “What’s your strategy for managing knowledge?,” Harvard Business Review, 77 (2), 106-116.

Harris, F.W. (1913). “How many parts to make at once,” Factory, 10 (2), 135-136, 152.

Harris, F. W. (1915). Operations Cost, Factory Management Series, Shaw, Chicago.

Harry, M. (1988). The Nature of Six Sigma Quality, Motorola University Press, Rolling Meadows, Illinois.

Harry, M., and R. Schroeder (2000). Six Sigma, Random House, New York.

Hayes, R.H., and S.C. Wheelwright (1979a). “Link manufacturing process and product life cycles,” Harvard Business Review, 57 (1), 133-140.

Hayes, R.H., and S.C. Wheelwright (1979b). “The dynamics of process-product life cycles.” Harvard Business Review, 57 (2), 127-136.

Hayes, R.H., and S.C. Wheelwright (1984). Restoring Our Competitive Edge: Competing Through Manufacturing, John Wiley & Sons, New York.

Hays, J.M., and A.V. Hill (1999). “The market share impact of service failures,” Production and Operations Management, 8 (3), 208-220.

Hays, J.M., and A.V. Hill (2001). “A preliminary investigation of the relationships between employee motivation: Vision, service learning, and perceived service quality,” Journal of Operations Management, 19 (3), 335-349.

Hays, J.M., T. Bouzdine-Chameeva, S.M. Goldstein, A.V. Hill, and A.J. Scavarda (2007). “Applying the collective causal mapping methodology to operations management curriculum development,” Decision Science Journal of Innovative Education, 5 (2), 267-287.

Hendreicks, K.B., and V.R. Singhal (2001). “The long-run stock price performance of firms with effective TQM programs,” Management Science, 47 (3), 359–368.

Heskett, J.L., T.O. Jones, G. Loveman, W.E. Sasser Jr., and L.A. Schlesinger (1994). “Putting the service-profit chain to work,” Harvard Business Review, 72 (2), 164-170.

Heskett, J.L., W.E. Sasser, and L.A. Schlesinger (1997). The Service Profit Chain, Free Press, New York.

Hiatt, J.M. (2006). ADKAR: A Model for Change in Business, Government and Our Community: How to Implement Successful Change in Our Personal Lives and Professional Careers, Prosci Research, Loveland, Colorado.

Hill, A.V. (1992). Field Service Management: An Integrated Approach to Increasing Customer Satisfaction, Business One Irwin, Homewood, Illinois.

Hill, A.V. (1995). “Service guarantees: The fast track to service quality,” IMD Perspectives, 2, March, 1-4.

Hill, A.V. (2011a). Personal Operations Management – Lean Principles for Getting Good Things Done, Clamshell Beach Press, Eden Prairie, Minnesota.

Hill, A.V. (2011b). “An overview of mapping tools for process improvement,” Clamshell Beach Press, Eden Prairie, Minnesota.

Hill, A.V. (2011c). “Causal mapping,” Clamshell Beach Press, Eden Prairie, Minnesota.

Hill, A.V. (2011d). “The Triangular Distribution,” Clamshell Beach Press, Eden Prairie, Minnesota.

Hill, A.V., V. Giard, and V.A. Mabert (1989). “A decision support system for determining optimal retention stocks for service parts inventories,” IIE Transactions, 21 (3), 221-229.

Hill, A.V., J.M. Hays, and E. Naveh (2000). “A model for optimal delivery time guarantees,” Journal of Service Research, 2 (3), 254-264.

Hill, A.V., and I.S. Khosla (1992). “Models for optimal lead time reduction,” Production and Operations Management, 1 (2), 185-197.

Hill, A.V., and W.J. Sawaya III (2004). “Production planning for medical devices with an uncertain approval date,” IIE Transactions, 36 (4), 307-317.

Hill, A.V., and C.C. Sum (1993). “A new framework for manufacturing planning and control systems,” Decision Sciences, 24 (4), 739-760.

Hill, A.V., and T.E. Vollmann (1986). “Reducing vendor delivery uncertainties in a jit environment,” Journal of Operations Management, 6 (4), 381-392.

Hill, A.V., and W. Zhang (2010). “Six common misuses of the inventory turnover and days-on-hand metrics,” Production & Inventory Management Journal, 45 (10).

Hopp, W.J., and M.L. Spearman (2004). “To pull or not to pull: What is the question?,” MSOM, 6 (2), 133–148.

Hopp, W.J. (2006). Supply Chain Science, McGraw-Hill, New York.

Hopp, W.J., and M.P. Van Oyen (2001). “Agile workforce evaluation: A framework for cross-training and coordination,” Proceedings 2001 NSF Design and Manufacturing Grantees Conference, Tampa, Florida.

Hummel, C.E. (1967). The Tyranny of the Urgent, Intervarsity Press, Downer’s Grove, Illinois.

Humphries, W.S. (1989). Managing the Software Process, The SEI Series in Software Engineering, Addison-Wesley Professional, Reading, Massachusetts.

Hyer, N.L., and U. Wemmerlov (2002a). Reorganizing the Factory: Competing through Cellular Manufacturing, Productivity Press, New York.

Hyer, N.L., and U. Wemmerlov (2002b). “The office that lean built,” IIE Solutions, 34 (10), 36-43.

Hyndman, R.J., and B. Billah (2003). “Unmasking the Theta Method,” International Journal of Forecasting, 19 (2), 287-290.

Hyndman, R.J., and A.B. Koehler (2006). “Another look at measures of forecast accuracy,” International Journal of Forecasting, 22 (4), 679-688.

Jackson, T.L. (2006). Hoshin Kanri for the lean enterprise – Developing competitive capabilities and managing profit, Productivity Press, New York.

Jacobs, R.A., and H.M. Wagner (1989). “Reducing inventory system costs by using robust demand estimators,” Management Science, 35 (7), 771-787.

Johnson, G. (1998). “Vendor-managed inventory,” APICS Performance Advantage, June, 30-32.

Juran, J.M. (1986). “The quality trilogy – A universal approach to managing for quality,” Paper presented at the ASQC 40th Annual Quality Congress in Anaheim, California.

Kaplan, R.S., and D.P. Norton (1992). “The balanced scorecard – Measures that drive performance,” Harvard Business Review, January-February, 71-79.

Kaplan, R.S., and D.P. Norton (1996). “Using the balanced scorecard as a strategy management system,” Harvard Business Review, January-February, 75-85.

Kaplan, R.S., and D.P. Norton (2000). “Having trouble with your strategy? Then map it,” Harvard Business Review, September-October, 167-176.

Kaplan, R.S., and D.P. Norton (2004). Strategy Maps: Converting Intangible Assets into Tangible Outcomes, Harvard Business School Press, Boston.

Kaplan, R.S., and D.P. Norton (2004). “Measuring the strategic readiness of intangible assets,” Harvard Business Review, 82 (2), 52-63.

Kaplan, R.S., and D.P. Norton (2006). Alignment: Using the Balanced Scorecard to Create Corporate Synergies, Harvard Business School Press, Boston.

Kaplan, R.S., and D.P. Norton (2008). The Execution Premium: Linking Strategy to Operations for Competitive Advantage, Harvard Business School Press, Boston.

Kim, W.C., and R. Mauborgne (2005). Blue Ocean Strategy: How to Create Uncontested Market Space and Make Competition Irrelevant, Harvard Business School Press, Boston.

Knüsel, L. (2005). “On the accuracy of statistical distributions in Microsoft Excel 2003,” Computational Statistics and Data Analysis, 48, 445-449.

Kotha, S. (1995). “Mass customization: Implementing the emerging paradigm for competitive advantage,” Strategic Management Journal, 16 (Special Issue), 21-42.

Kraljic, P. (1983). “Purchasing must become supply management,” Harvard Business Review, 61 (5), 109–117.

Kutner, M.H., J. Neter, C.J. Nachtsheim, and W. Wasserman (2004). Applied Linear Statistical Models, Fifth Edition, McGraw Hill/Irwin, Boston.

Law, A.M. (2007). Simulation Modeling and Analysis, Fourth Edition, McGraw-Hill, New York.

Law, A.M., and W.D. Kelton (2000). Simulation Modeling and Analysis, McGraw-Hill, New York.

Lee, H.L., V. Padmanabhan, and S. Whang (1997). “The bullwhip effect in supply chains,” Sloan Management Review, Spring, 93-102.

Leschke, J.P. (1997a). “The setup-reduction process: Part 1,” Production and Inventory Management Journal, 38 (1), 32-37.

Leschke, J.P. (1997b). “The setup-reduction process: Part 2 - Setting reduction priorities,” Production and Inventory Management Journal, 38 (1), 38-42.

Leschke, J.P., and E.N. Weiss (1997). “The multi-item setup-reduction investment-allocation problem with continuous investment-cost functions,” Management Science, 43 (6), 890-894.

Levitt, T. (1972). “Production-line approach to service,” Harvard Business Review, 50 (5), 20-31.

Lewin K. (1943). “Defining the field at a given time,” Psychological Review, 50, 292-310. Republished in Resolving Social Conflicts & Field Theory in Social Science, Washington, D.C., American Psychological Association, 1997.

Liker, J.K. (2004). The Toyota Way: 14 Management Principles from the World’s Greatest Manufacturer. McGraw-Hill, New York.

Likert, R. (1932). “A technique for the measurement of attitudes,” Archives of Psychology, 140, 1–55.

Ling, R.C., and W.E. Goddard (1995). Orchestrating Success: Improve Control of the Business with Sales & Operations Planning, John Wiley & Sons, New York.

Little, J.D.C. (1961). “A proof of the queuing formula L = λW,” Operations Research, 9, 383-387.

Littlefield, T.K., Jr., and P.H. Randolph (1987). “Reply: An answer to Sasieni’s question on PERT times,” Management Science, 33 (10), 1357-1359.

Love, R.F., J.G. Morris, and G.O. Wesolowsky (1988). Facilities Location Models & Methods, North Holland/Elsevier Science Publishing Company, Amsterdam.

Love, S.F. (1979). Mastery & Management of Time, Prentice Hall, Englewood Cliffs, New Jersey.

Mckay, A. (2007). Motivation, Ability and Confidence Building in People, Butterworth-Heinemann, Oxford.

Macomber, H., and G. Howell (2004). “Two great wastes in organizations – A typology for addressing the concern for the underutilization of human potential,” Paper presented at the 12th Annual Meeting of the International Group for Lean Construction in Copenhagen, Denmark.

Mahajan, V., E. Muller, and F. Bass (1995). “Diffusion of new products: Empirical generalizations and managerial uses,” Management Science, 14 (3): G79-G88.

Maister, D.H. (1976). “Centralization of inventories and the square root law,” International Journal of Physical Distribution, 6 (3), 124-134.

Maister, D.H. (1985). “The psychology of waiting lines,” in The Service Encounter, ed. J. Czepiel, M. Solomon, and C. Surprenant, Lexington Books, Lexington, Massachusetts, 113-123.

Malcolm, D.G., C.E. Roseboom, C.E. Clark, & W. Fazar (1959). “Application of a technique for research and development program evaluation,” Operations Research, 7, 646-649.

Marchwinski, C., and J. Shook (2006). Lean Lexicon – A Graphical Glossary for Lean Thinkers, Third Edition, Lean Enterprise Institute, Cambridge, Massachusetts.

Mariotti, J.L. (2008). The Complexity Crisis, Adams Media, Avon, Massachusetts.

McKone, K., and E. Weiss (2002). “Guidelines for implementing predictive maintenance,” Production Operations Management, 11 (2), 109-124.

Metes, G., J. Gundry, and P. Bradish (1997). Agile Networking: Competing Through the Internet and Intranets, Prentice-Hall, Upper Saddle River, New Jersey.

Miller, J.G., and T.E. Vollmann (1985). “The hidden factory,” Harvard Business Review, 63 (5), 142-150.

Minka, T. (2002). “Estimating a gamma distribution,” found at http://research.microsoft.com/en-us/um/people/minka/papers/minka-gamma.pdf, September 23, 2010.

Minto, B. (1996). The Pyramid Principle: Logic in Writing, Thinking, and Problem Solving, Minto International, Norfolk, Virginia.

Morgan, J.M., and J.K. Liker (2006). The Toyota Product Development System: Integrating People, Process and Technology, Productivity Press, New York.

Murty, D.N.P., and W.R. Blischke (1992). “Product warranty management – II: An integrated framework for study,” European Journal of Operational Research 62 (3), 261-281.

Nahmias, S. (2005). Production and Operations Analysis, Fifth Edition, McGraw-Hill/Irwin, New York.

Naveh, E., and A. Marcus (2005). “Achieving competitive advantage through implementing a replicable management standard: Installing and using ISO 9000,” Journal of Operations Management, 24 (1), 1-26.

NIST (2010). NIST/SEMATECH e-Handbook of Statistical Methods, available at www.itl.nist.gov/div898/handbook.

Noreen, E., D. Smith, and J.T. Mackey (1995). TOC and Its Implications for Management Accounting, North River Press, Great Barrington, Massachusetts.

Oberholzer-Gee, F., and V. Calanog (2007). “The speed of new ideas: Trust, institutions and the diffusion of new products,” Working paper, Wharton School, University of Pennsylvania.

Ohno, T. (1978). Toyota Production System: Beyond Large Scale Production, Productivity Press, New York. (English translation copyright 1988 by Productivity Press, ISBN 0-915299-14-3.)

Ord, K., M. Hibon, and S. Makridakis (2000). “The M3-competition,” International Journal of Forecasting, 16 (4), 433-436.

Pande, P.S., R.P. Neuman, and R.R. Cavanagh (2000). The Six Sigma Way: How GE, Motorola, and Other Top Companies are Honing Their Performance, McGraw-Hill, New York.

Parasuraman, A., L.L. Berry, and V.A. Zeithaml (1990). An Empirical Examination of Relationships in an Extended Service quality Model, Monograph published by the Marketing Science Institute, Cambridge, Massachusetts.

Parasuraman, A., V.A. Zeithaml, and L.L. Berry (1988). “SERVQUAL: A multi-item sclae for measuring consumer perceptions of service quality,” Journal of Retailing, 64 (1), 12-40.

Parkinson, C.N. (1958). Parkinson’s Law: The Pursuit of Progress, John Murray, London.

Peters, T.J., and N. Austin (1985). A Passion for Excellence, Random House, New York.

Peters, T.J., and R.H. Waterman (1982). In Search of Excellence, Harper & Row, New York.

Petroff, J.N., and A.V. Hill (1991). “A framework for the design of lot tracing systems for the 1990’s,” Production and Inventory Management Journal, 32 (2), 55-61.

Pine, B.J. (1993). Mass Customization: The New Frontier in Business Competition, Harvard Business School Press, Boston.

Pine, B.J., and J.H. Gilmore (1998). “Welcome to the experience economy,” Harvard Business Review, 76 (4), 97-105.

Pine, B.J., and J.H. Gilmore (1999). The Experience Economy: Work Is Theater and Every Business a Stage, Harvard Business School Press, Boston.

Pine, B.J., and J.H. Gilmore (2007). Authenticity: What Consumers Really Want, Harvard Business School Press, Boston.

Plossl, G.W. (1985). Production and Inventory Control: Principles and Techniques, 2nd Edition, Prentice Hall, Englewood Cliffs, NJ.

Porter, A.M. (2000). “The virtual corporation: Where is it?,” Purchasing, March 23, available at www.purchasing.com.

Porter, M.A., and L. Dixon (1994). JIT II Revolution in Buying & Selling, Purchasing Magazine, Cahners Publishing Company, Dallas.

Porter, M.E. (1985). Competitive Advantage, Free Press, London.

Press, W.H., B.P. Flannery, S.A. Teukolsky, and W.T. Vetterling (2002). Numerical Recipes in FORTRAN: The Art of Scientific Computing, Second Edition, Cambridge University Press, Cambridge, United Kingdom.

Project Management Institute, PMI.org (1996). PMBOK – Project Management Body of Knowledge, found at www.tks.buffalo.edu/pm/pmbok1996.pdf, May 26, 2010.

Rasiel, E.M. (1998). The McKinsey Way – Using the Techniques of the World’s Top Strategic Consultants to Help You and Your Business, McGraw-Hill, New York.

Rasiel, E.M., and P.N. Friga (2001). The McKinsey Mind: Understanding and Implementing the Problem-Solving Tools and Management Techniques of the World’s Top Strategic Consulting Firm, McGraw-Hill, New York.

Raturi, A.S., and A.V. Hill (1988). “An experimental analysis of capacity-sensitive setup parameters for MRP lotsizing,” Decision Sciences, 19 (4), 782-800.

Reichheld, F.F. (2003). “The one number you need to grow,” Harvard Business Review, 81 (12), 46-54.

Ressler, C. & J. Thompson (2010). Why Work Sucks and How to Fix It: The Results-Only Revolution, Portfolio Trade, New York.

Roberts, D.M. (1978). Statistical Auditing, American Institute of Certified Public Accountants, New York.

Rose, O. (2002). “Some issues of the critical ratio dispatch rule in semiconductor manufacturing,” Proceedings of the 2002 Winter Simulation Conference.

Roth, A.E., and A. Ockenfels (2002). “Last-minute bidding and the rules for ending second-price auctions: Evidence from eBay and Amazon auctions on the Internet,” American Economic Review, 92 (4), 1093-1103.

Rother, M., J. Shook, J. Womack, and D. Jones (2003). Learning to See Version, Lean Enterprise Institute, Cambridge, Massachusetts.

Rungtusanatham, M., E. Rabinovich, B. Ashenbaum, and C. Wallin (2007). “Vendor-owned inventory management arrangements in retail operations: An agency theory perspective,” Journal of Business Logistics, 28(1), 111-135.

Saaty, T.L. (2001). Fundamentals of Decision Making and Priority Theory, RWS Publications, Pittsburgh.

Sasieni, M.W. (1986). “A note on PERT times,” Management Science, 32 (12), 1652-1653.

Scavarda, A.J., T. Bouzdine-Chameeva, S.M. Goldstein, J.M. Hays, and A.V. Hill (2006). “A methodology for constructing collective causal maps,” Decision Sciences, 37 (2), 263-283.

Scavarda, A.J., and A.V. Hill (2003). “The ten commitments of the supply chain management,” Presentation at the Production and Operations Management Society (POMS) Annual Meeting, Savannah, Georgia.

Schein, E.H. (1992). Organizational Culture and Leadership. Second Edition, Jossey Bass, San Francisco, CA.

Schilling, M.A. (2000). “Toward a general modular systems theory and its application to interfirm product modularity,” Academy of Management Review, 25 (2), 312-334.

Schlangenstein, M. (2005). “Southwest Airlines profit jumps,” Bloomberg News, April 15, E05.

Schneiderman, A.M. (1999). “Why balanced scorecards fail!,” Journal of Strategic Performance Measurement, Special Edition, 6, found at http//www.schneiderman.com.

Schonberger, R.J. (1982). Japanese Manufacturing Techniques: Nine Hidden Lessons in Simplicity, Free Press, New York.

Schonberger, R.J. (1986). World Class Manufacturing – The Lessons of Simplicity Applied. Free Press, New York.

Schroeder, R.G. (2008). Operations Management: Contemporary Concepts and Cases, Fourth Edition, McGraw-Hill/Irwin, Boston.

Schroeder, R.G., and M.J. Pesch (1994). “Focusing the factory: Eight lessons,” Business Horizons, Sept.-Oct., 76-81.

Schroeder, R.G., S. Meyer Goldstein, and M.J. Rungtusanatham (2011). Operations Management – Contemporary Concepts and Cases, Fifth Edition, McGraw-Hill/Irwin, New York.

Schultz, T.R. (1989). Business Requirements Planning – The Journey of Excellence, The Forum Ltd.

Senge, P.M. (1990). The Fifth Discipline. Century Business, London.

Sethi, A.K., and S.P. Sethi (1990). “Flexibility in manufacturing: A survey,” International Journal of Flexible Manufacturing Systems, 2 (4), 289–328.

Shewhart, W.A. (1939). Statistical Method from the Viewpoint of Quality Control, Dover, New York.

Shingo, S. (1986). Zero Quality Control: Source Inspection and the Poka-Yoke System, Productivity Press, New York.

Shapiro, C. and H.R. Varian (1999). Information Rules: A Strategic Guide to the Network Economy, Harvard Business Press, Boston, Massachusetts.

Silver, E.A., D.F. Pyke, and R. Peterson (1998). Inventory Management and Production Planning and Scheduling, Third Edition, John Wiley & Sons, New York.

Simon, H.A. (1957). Models of Man: Social and Rational, John Wiley & Sons, New York.

Skinner, W. (1974). “The focused factory,” Harvard Business Review, 52 (3), 113-121.

Spear, S. (2008). Chasing the Rabbit – How Market Leaders Outdistance the Competition and How Great Companies Can Catch Up and Win, McGraw-Hill, New York. (This book was re-titled The High-Velocity Edge: How Market Leaders Leverage Operational Excellence to Beat the Competition in 2010 after the Toyota recall problems of 2009-2010.)

Spear, S., and H.K. Bowen (1999). “Decoding the DNA of the Toyota production system,” Harvard Business Review, 77 (5), 96-106.

Spearman, M.L., W.J. Hopp, and D.L. Woodruff (1989). “A hierarchical control architecture for CONWIP production systems,” Journal of Manufacturing and Operations Management, 16 (2), 147-171.

Stalk, G. (1988). “Time: The next source of competitive advantage,” Harvard Business Review, 66 (4), 41-52.

Stalk, G., and T.M. Hout (1990, 2003). Competing Against Time: How Time-Based Competition is Reshaping Global Markets, Free Press, New York.

Starr, M., and D. Miller (1962). Inventory Control: Theory and Practice, Prentice Hall, Englewood Cliffs, New Jersey.

Stata, R. (1989). “Organizational learning – The key to management innovation,” Sloan Management Review, 30 (3), 63-74.

Sterman, J. (1992). “Teaching takes off, flight simulators for management education,” OR/MS Today, October, 40-44. Also see Professor Sterman’s webpage http://jsterman.scripts.mit.edu.

Stern, C.W., and M.S. Deimler (2006). The Boston Consulting Group on Strategy: Classic Concepts and New Perspectives, John Wiley & Sons, New York.

Stork, K. (1998). “Why supplier scorecards are critical,” Purchasing, 125 (5), 31.

Stuart, F.I. (2006). “Designing and executing memorable service experiences: Lights, camera, experiment, integrate, action!” Business Horizons, 49 (2), 149-159.

Suri, R. and A. Krishnamurthy (2003). “How to plan and implement POLCA: A material control system for high-variety or custom-engineered products,” Technical Report, Center for Quick Response Manufacturing. Found on the Internet at www.meteconline.org/resources/S0600257_POLCA.pdf, April 19, 2011.

Taylor, F.W. (1911). The Principles of Scientific Management, Harper Brothers, New York.

Teas, R.K. (1994). “Expectations as a comparison standard in measuring service quality: An assessment of a reassessment,” Journal of Marketing, 58 (1), 132-139.

Thiel, H. (1966). Applied Economic Forecasting. Rand McNally, Chicago.

Tuckman, B.W. (1965). “Developmental sequence in small groups,” Psychological Bulletin, 63 (6), 384-399, available at http://dennislearningcenter.osu.edu/references/GROUP%20DEV%20ARTICLE.doc.

Tuckman, B.W., and M.C. Jensen (1977). “Stages of small group development revisited,” Group and Organizational Studies, 2, 419-427.

Turing, A.M. (1950). “Computing machinery and intelligence,” Mind, 59, 443-460.

Tversky, A., and D. Kahneman (1974). “Judgment under uncertainty: Heuristics and biases,” Science, 185 (4157), 1124-1130.

Van Dijk, N.M., and E. Van Der Sluis (2007). “To pool or not to pool in call centers,” working paper, University of Amsterdam, Faculty of Economics and Business, The Netherlands. Found at http://www1.fee.uva.nl/pp/bin/197fulltext.pdf, April 19, 2011.

Vergin, R.C., and K. Barr (1999). “Building competitiveness in grocery supply through continuous replenishment planning,” Industrial Marketing Management, 28 (2), 145-153.

Vollmann, T.E., W.L. Berry, D.C. Whybark, and F.R. Jacobs (2004). Manufacturing Planning and Control Systems for Supply Chain Management, Fifth Edition, McGraw-Hill, New York.

von Hippel, P.T. (2005). “Mean, median, and skew: correcting a textbook rule,” Journal of Statistics Education, 13 (2), found at www.amstat.org/publications/jse/v13n2/vonhippel.html, October 25, 2009.

von Neumann, J., and O. Morgenstern (1944). Theory of Games and Economic Behavior, John Wiley & Sons, New York.

Walden, D., C. Berger, R. Blauth, D. Boger, C. Bolster, G. Burchill, W. DuMouchel, F. Pouliot, R. Richter, A. Rubinoff, D. Shen, and M. Timko (1993). “Kano’s methods of understanding customer-defined quality,” The Center for Quality Management Journal, 2 (4), 3-36.

Wallace, T.F. (2004). Sales & Operations Planning: The How-to Handbook, Second Edition, T.F. Wallace & Company, Cincinnati.

Wallace, T.F., and R.A. Stahl (2003). Master Scheduling in the 21st Century – For Simplicity, Speed and Success – Up and Down the Supply Chain, T.F. Wallace & Company, Cincinnati, Ohio.

Wallin, C., M. Rungtusanatham, and E. Rabinovich (2006). “What is the ‘right’ inventory management approach for purchased items?,” International Journal of Operations & Production Management, 26(1), 50-68.

Waterman, R.H., T.J. Peters, and J.R. Phillips (1980). “Structure is not organisation,” McKinsey Quarterly, New York.

Wilson, R.H. (1934). “A scientific routine for stock control,” Harvard Business Review, 13 (1), 116-128.

Winitzki, S. (2003). “Uniform approximations for transcendental functions,” Proc. ICCSA-2003, LNCS 2667/2003, 962.

Winkler, R.L, G.M. Roodman, and R.R. Britney (1972). “The determination of partial moments,” Management Science, 19 (3), 290-296.

Winston, W.L., and S.C. Albright (2011). Practical Management Science, Fourth Edition, Duxbury, Pacific Grove, CA.

Winters, P.R. (1960). “Forecasting sales by exponentially smoothed weighted moving averages,” Management Science, 6 (3), 324-342.

Womack, J.P., and D.T. Jones (2003). Lean Thinking, Simon & Schuster, New York.

Womack, J.P., D.T. Jones, D. Roos (1991). Machine That Changed the World: The Story of Lean Production, Harper Perennial, New York.

Wu, S.J., S.A. Melnyk, and B.B. Flynn (2010). “Operational capabilities: The secret ingredient,” Decision Sciences, 41 (4), 721-754.

Zeithaml, V.A., L.L. Berry, and A. Parasuraman (1988). “Communication and control processes in the delivery of service quality,” Journal of Marketing, 52, 35-48.

Zhang, W., A.V. Hill, R.G. Schroeder, and K. Linderman (2008). “Process improvement program management and organizational performance,” Operations Management Research, 1 (1), 40-52.

Zhang, W., A.V. Hill, and G.H. Gilbreath (2010). “A research agenda for six sigma research,” Quality Management Journal, 18 (1), 39-53.

Zinn, W., M. Levy, and D.J. Bowersox, (1989). “Measuring the effect of inventory centralization/decentralization on aggregate safety stock: The ‘square root law’ revisited,” Journal of Business Logistics, 10 (1), 1-14.

Zook, C. (2004). Beyond the Core: Expand Your Market without Abandoning Your Roots, Harvard Business School Press, Boston.

..................Content has been hidden....................

You can't read the all page of ebook, please click here login for view all page.
Reset