The First Amendment to the US Constitution restricts
the government’s ability to limit or inhibit public
speech or communication. However, courts over the
years have ruled that commercial speech is subject
to less protection than noncommercial speech.
The Federal Trade Commission (FTC) was
established in 1914 through the Federal Trade
Commission Act. Much of the FTC’s work involves
enforcing truth-in-advertising regulations, a legislative
rubric that requires ads to be truthful, not misleading,
and backed by scientific data if appropriate. In a case
of suspected false advertising, the FTC can sue the
perpetrator in federal court to obtain a cease-and-
desist order, freeze assets, and obtain recompense
for victims. A bill pending in Congress at the time of
writing, the Truth In Advertising Act of 2014, would
prevent marketers from using digital tools such as
Adobe Photoshop to alter the appearance of models’
bodies and faces in ads.
The FTC also enforces legislation aimed at electronic
marketing communications, such as email campaigns
and telemarketing. For example, the Commission can
file suit against agencies suspected of violating the
National Do Not Call Registry. Telemarketers are
forbidden from calling consumers who have entered
their numbers in the registry. Similarly, the FTC
enforces the CAN-SPAM Act of 2003, which requires
marketers to give consumers a means to opt out of
receiving future messages.
The Federal Communications Commission (FCC)
also has some authority to regulate commercial speech.
For instance, the FCC enforces the CALM ACT of
2012, which stipulates that broadcasters and cable
companies must air commercials at the same volume
as regular programming.
How sales and
marketing works
Individual states can set marketing and advertising
rules, particularly for highly regulated industries like
health care, financial services, and real estate.
At the state level, the Better Business Bureau accepts
and responds to complaints regarding companies doing
business within state jurisdictions.
In Canada
Freedom of speech and expression in Canada is
protected by Section Two of the Canadian Charter
of Rights and Freedoms. As is the case in the US,
commercial speech is afforded less protection than
political or other types of expression. Still, the Charter
places numerous limitations on the federal and
provincial governments’ ability to abridge marketing
and advertising communications. For example,
Canada’s Supreme Court in Ford v. Quebec (1988)
struck down a Quebec law that required all advertising
signs to be in French.
Commercial speech in Canada is also governed by
the Consumer Packaging and Labelling Act (1985). The
law prohibits the use of misleading ads and claims on
consumer goods.
Data protection
Unlike Europe, with its centralized Data Protection
Directive, the US does not have a single, overarching
law on data protection. Rather, Congress has passed
a series of laws that together form a framework
around the safeguarding of consumers’ privacy and
information. Many of these rules are directed at
particular industries. For example, the Department
of Health and Human Services enforces the Health
Insurance Portability and Accountability Act of 1996
(HIPAA). The Act dictates the administrative, physical,
Advertising and marketing in the United States are regulated at both
federal and state level. The Federal Trade Commission (FTC) sets
national policies and enforces relevant laws passed by Congress.
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US-SPECIFIC INFORMATION
How sales and marketing work
and technical safeguards that health care insurers and
providers must follow to protect patient records.
In financial services, the Gramm-Leach-Bliley Act of
1999 stipulates the steps that banks, credit unions, and
other financial institutions must follow to safeguard
customer data. The act is enforced by the FTC. Other
industries are also subject to specific privacy and data
protection rules.
Direct marketing
Direct marketing agencies are subject to laws enforced
by the above-mentioned agencies, but are also
supposed to adhere to self-imposed codes of conduct
adopted by the Direct Marketing Association. The
DMA is a lobby group for the industry that promotes
“responsible, data-driven marketing.” The DMA
promulgates member policies on a number of issues,
including privacy, the environment, e-commerce, and
consumer protection.
E-commerce
For marketers that conduct campaigns through the
internet and social media channels, the Interactive
Advertising Bureau (IAB) publishes codes of conduct
that members are expected to follow. For example, the
IAB expects all members to be transparent about the
data and personal information they collect from
consumers on the web.
ORGANIZATIONS AND RESOURCES
Advertising
The Federal Trade Commission oversees truth-in-
advertising laws and regulations and offers resources
to advertisers and marketers to help keep them
from running afoul of the rules. On its website, the
FTC publishes advisory opinions on how changes
to laws or court rulings may have an impact on future
enforcement decisions.
www.ftc.gov/policy/advisory-opinions
The Bureau of Consumer Protection, an arm of the
FTC, operates an online Business Center that advises
businesses how to comply with Do Not Call, CAN-SPAM,
and other rules. It also offers general guidelines on
advertising and marketing basics, marketing to children,
health claims, and “Made in the USA” claims.
www.ftc.gov/tips-advice/business-center/advertising-and-
marketing
Data protection
Various federal agencies can provide information
on rules, regulations, and methods concerning the
protection of consumer data and privacy, depending
on the industry.
The Department of Health & Human Services publishes
an online FAQ for complying with HIPAA. It also posts
guidelines for covered entities and their business
partners and associates.
www.hhs.gov
For marketers and advertisers who work within the
financial services industry, the SEC has a web page
devoted to the topic of protecting consumers’ financial
data and personally identifiable information (PII).
www.sec.gov/about/privacy/secprivacyoffice.htm
In Canada
Canada’s Competition Bureau maintains a website
that provides in-depth information on the Consumer
Packaging and Labelling Act, as well as on other
relevant legislation.
www.competitionbureau.gc.ca/eic/site/cb-bc.nsf/eng/home
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