Index

acceptance, 2^nd, 3^rd, 4^th, 5^th, 6^th

achievement, 2^nd, 3^rd, 4^th, 5^th, 6^th, 7^th

of goals, 2^nd, 3^rd, 4^th, 5^th

listing, 2^nd, 3^rd

recognition of, 2^nd, 3^rd, 4^th, 5^th

action, 2^nd, 3^rd, 4^th, 5^th, 6^th, 7^th, 8^th, 9^th

Adams, Stacey

advice, 2^nd, 3^rd, 4^th

affiliation, 2^nd, 3^rd

aggression, 2^nd

Ahmed, Letalone Ajaz

Allen, Paul

America, 2^nd

Bureau of Statistics

Anableps anableps

ancestors, 2^nd, 3^rd, 4^th

Andersen, Hans Christian

anger, 2^nd, 3^rd

anxiety, 2^nd, 3^rd, 4^th, 5^th, 6^th, 7^th

apologies

Apple (company), 2^nd

Asimov, Isaac

asking (for what one wants), 2^nd, 3^rd, 4^th

assertiveness, 2^nd, 3^rd

assumptions, 2^nd

assumptive ‘thank you’

attractiveness,

Australia, 2^nd, 3^nd

Bach, Richard, 2^nd

balance, 2^nd, 3^rd, 4^th

Bandler, Richard

bargaining

Basie, Count

Beatles, the, 2^nd

Beckhams, the (David and Victoria)

behaviour, 2^nd, 3^rd, 4^th, 5^th, 6^th, 7^th, 8^th, 9^th, 10^th, 11^th, 12^th, 13^th

factors determining, 2^nd, 3^rd, 4^th, 5^th, 6^th

beliefs, 2^nd

biographies, 2^nd

Blanchard, Ken

One Minute Manager

body, 2^nd, 3^rd, 4^th, 5^th, 6^th, 7^th

language, 2^nd, 3^rd

Bombeck, Erma

Bonaparte, Napoleon

Boudicca

brain, 2^nd, 3^rd, 4^th

Branson, Richard, 2^nd, 3^rd, 4^th, 5^th

Screw It, Let’s Do It

breaking things down

Briggs Myers, Isabel

Bryan, William Jennings

Buonarroti, Michelangelo

Burg, Bob

Buzan, Tony

bystander (personality type)

Cambridge University

capitulation, 2^nd

cards

business, 2^nd, 3^rd

Christmas, 2^nd

thank you

career, 2^nd, 3^rd, 4^th, ^th5, 6^th, 7^th, 8^th, 9^th, 10^th, 11^th, 12^th, 13^th, 14^th see also work

Carlyle, Thomas

Carmel College

challenges, 2^nd, 3^rd, 4^th, 5^th,6^th, 7^th, 8^th, 9^th, 10^th, 11^th, 12^th, 13^th, 14^th, 15^th, 16^th

change, 2^nd, 3^rd, 4^th see also under behaviour

childhood, 2^nd, 3^rd, 4^th, 5^th, 6^th, 7^th

children, 2^nd, 3^rd, 4^th, 5^th, 6^th

Christianity

Christie, Agatha

choice, 2^nd, 3^rd

Clifford, William Kingdom

co-counselling

Columbus, Christopher

commitment, 2^nd, 3^rd, 4^th, 5^th, 6^th, 7^th, 8^th, 9^th, 10^th, 11^th

communication, 2^nd, 3^rd, 4^th, 5^th see also under skills

competition, 2^nd, 3^rd, 4^th

compliments

compromise, 2^nd,3^rd

concentration, 2^nd

confidence, 2^nd, 3^rd, 4^th, 5^th, 6^th, 7^th, 8^th

challenges to, 2^nd,3^rd, 4^th

developing, 2^nd, 3^rd, 4^th,5^th,6^th, 7^th, 8^th, 9^th

Confucius, 2^nd, 3^rd

context, 2^nd

control, 2^nd, 3^rd, 4^th, 5^th, 6^th, 7^th, 8^th, 9^th, 10^th

conscience, 2^nd

Cook Briggs, Katherine

Covey, Stephen

critic (personality type)

criticism, 2^nd, 3^rd, 4^th, 5^th, 6^th

challenging, 2^nd, 3^rd, 4^th, 5^th, 6^th

of self, 2^nd, 3^rd

culture, 2^nd, 3^rd

da Vinci, Leonardo

Dalai Lama

Darwin, Charles

dealing with grief

decisions, 2^nd, 3^rd, 4^th, 5^th, 6^th, 7^th, 8^th, 9^th

deep breathing

delayed gratification, 2^nd, 3^rd

depression, 2^nd, 3^rd, 4^th

disappointment

disbelief, 2^nd

discipline

discussions, 2^nd, 3^rd, 4^th

disorientation

doers, the (behaviour type), 2^nd

dominance

‘don’ts’

Dorchester, The

Dorsey, Jack

Drucker, Peter

Ducasse Alain

dyslexia, 2^nd

eating, 2^nd, 3^rd, 4^th

eBay, 2^nd

Edison, Thomas

Ecclesiastes

education, 2^nd, 3^rd, 4^th, 5^th, 6^th, 7^th

effort, 2^nd, 3^rd, 4^th, 5^th, 6^th, 7^th, 8^th

Eggert, Max, 2^nd

Brilliant Body Language, 2^nd, 3^rd

ego,,2^nd, 3^rd

Ehrmann, Max

Einstein, Albert, 2^nd, 3^rd

Eliot, T.S .

Elliot, George

embedded sentences

Emerson, Ralph Waldo

emotions, 2^nd, 3^rd, 4^th, 5^th, 6^th, 7^th, 8^th, 9^th, 10^th, 11^th, 12^th see also feelers

empowerment

energy, 2^nd

England

environment (influence of), 2^nd, 3^rd, 4^th, 5^th, 6^th

Epictetus

EQ

Erasmus, Desiderius

escape

Eton (school)

Evans Hughes, Charles

excuses

exercise, 2^nd, 3^rd

expectations

experience, 2^nd, 3^rd, 4^th, 5^th, 6^th see also under learning

experimentation

explaining

extroverts (personality type)

eye contact, 2^nd

‘FABing’ (Feature Analysis Benefit)

Facebook

failure,2^nd, 3^rd, 4^th, 5^th, 6^th, 7^th, 8^th

family, 2^nd, 3^rd, 4^th, 5^th, 6^th, 7^th, 8^th, 9^th, 10^th, 11^th, 12^th, 13^th

fantasies, 2^nd, 3^rd

fat words, 2^nd

fatigue

fear, 2^nd, 3^rd, 4^th, 5^th, 6^th

feedback

feelers (personality type)

FIFO (fantasy in, fantasy out)

fight or fight response, 2^nd

first impressions

flexibility, 2^nd, 3^rd, 4^th, 5^th

focus, 2^nd, 3^rd, 4^th, 5^th

fogging, 2^nd

Ford, Henry, 2^nd, 3^rd, 4^th, 5^th, 6^th

forgiveness

Frankl, Viktor

Man’s Search for Meaning

free–spiritedness

freedom of expression, 2^nd

Freud, Sigmund

friends, 2^nd, 3^rd, 4^th, 5^th, 6^th, 7^th, 8^th

help from, 2^nd, 3^rd, 4^th

working with, 2^nd, 3^rd, 4^th

future, 2^nd, 3^rd, 4^th

situations,2^nd, 3^rd, 4^th, 5^th

thinking about, 2^nd, 3^rd, 4^th, 5^th, 6^th, 7^th

Gates, Bill, 2^nd

gender

generalisation

genes, 2^nd, 3^rd

Ghandi, Mahatma, 2^nd, 3^rd, 4^th

gifts

natural, 2^nd, 3^rd

give and take, 2^nd, 3^rd, 4^th, 5^th

goals, 2^nd, 3^rd, 4^th, 5^th, 6^th, 6^th, 7^th, 7^th see also ‘SMARTI’

long–term, 2^nd, 3^rd

meeting, 2^nd, 3^rd, 4^th

setting, 2^nd, 3^rd, 4^th, 5^th, 6^th, 7^th

short-term, 2^nd, 3^rd, 4^th

sub-goals, 2^nd

goal-behaviour matrix, 2^nd

golden rule, the, 2^nd

‘Grandma’s law’

Great Storm, the

Green, Philip

Griffin, Gabrielle

Griffin, John Howard

Black Like Me

Grinder, John

guilt, 2^nd

habit, 2^nd, 3^rd

handshake, 2^nd

happiness, 2^nd, 3^rd

Harrow (school)

Harvard University

health, 2^nd, 3^rd, 4^th, 5^th, 6^th, 7^th, 8^th

‘health line’

help, 2^nd, 3^rd see also friends and support

helping others, 2^nd, 3^rd, 4^th, 5^th, 6^th

heroes, 2^nd, 3^rd

Hertzberg, Frederick

Hill, Susan

The Enclosure

hindsight

hobbies, 2^nd

Hogshead, Sally, 2^nd

honesty, 2^nd, 3^rd, 4^th, 4^th

hopes, 2^nd, 3^rd

‘hot buttons’

humour

hygiene

hypnosis

‘I’ statements, 2^nd, 3^rd, 4^th

identity, 2^nd, 3^rd

independence, 2^nd, 3^rd, 4^th, 5^th, 6^th, 7^th

interest, 2^nd, 3^rd

interpersonal conflict, 2^nd

interpretation

introductions, 2^nd, 3^rd, 4^th, 5^th

introverts (personality type)

intuition

imitation 288 see also mirroring impatience

imperatives, 2^nd

individualism, 2^nd, 3^rd

influences

inspiration

integrity, 2^nd

investing (of oneself), 2^nd, 3^rd, 4^th, 5^th, 6^th

IQ

isolation, 2^nd

Jesus

Jobs, Steve, 2^nd

Johnson, Lyndon

Joyce, James

judgement, 2^nd, 3^rd, 4^th

judgers (personality type)

Jung, Carl

Kazantzakis, Nikos

Zorba the Greek

Keller, Helen, 2^nd

Kennedy, John F .

Kierkegaard, Søren

King, Martin Luther, 2^nd

knowledge, 2^nd

right to not know

labels

laddering, 2^nd, 3^rd, 4^th

Landers, Ann

Lao–Tzu

law, the

Lawler, Edward

Lawrence, T.E .

Laws, John

leading

learning, 2^nd

from experience, 2^nd, 3^rd, 4^th, 5^th, 6^th, 7^th, 8^th, 9^th, 10^th

leisure, 2^nd, 3^rd, 4^th

‘life line’,2^nd

Lincoln, Abraham

LinkedIn

lists, 2^nd

log book, 2^nd, 3^rd, 4^th, 5^th, 6^th, 7^th, 8^th, 9^th, 10^th

logic, 2^nd, 3^rd

London, 2^nd

loner, the (behaviour type)

Loren, Sophia

loyalty

Loyola, St. Ignatius

lying

Machiavelli, Niccolò

Magar, Khagendra Thana

‘makings’, 2^nd, 3^rd, 4^th

Maltz, Maxwell, 2^nd

Mandela, Nelson

Mansfield, Katherine

mantras

market research

‘Marshmallow Tests’, 2^nd, 3^rd

Maslow, Abraham

McClelland, David

McIntyre, Peter T .

meaning, 2^nd, 3^rd, 4^th, 5^th, 6^th

meditation

megalomania, 2^nd, 3^rd

mentoring, 2^nd

Microsoft, 2^nd

milestones

mind, 2^nd, 3^rd

mirroring

Mischel, Walter

mission, 2^nd, 3^rd, 4^th, 5^th, 6^th, 7^th

mistakes

learning from, 2^nd, 3^rd, 4^th, 5^th, 6^th

right to make

moods

Morita, Akio

motivated distortion

motivation, 2^nd, 3^rd, 4^th, 5^th, 6^th, 7^th, 8^th, 9^th, 10^th, 11^th, 12^th, 13^th, 14^th

motivational speakers

Mozart

muddled, the (behaviour type)

music

‘My Fair Lady’

Myers–Briggs Type Indicator ®

narcissism

navigator (personality type)

Navratilova, Martina

needs, 2^nd, 3^rd, 4^th

negative enquiry

Niebuhr, Reinhold

‘Serenity’

Nelson, Horatio

Nepal

nervous tics

networks, 2^nd, 3^rd, 4^th, 5^th, 6^th

networking, 2^nd, 3^rd, 4^th

Nielson’s People Meter

Nightingale, Florence

Nike slogan, 311

NLP

Obsessive Compulsive Disorder

Omidyar, Pierre

opportunities, 2^nd, 3^rd, 4^th, 5^th, 6^th

organisation

other people

comparisons to, 2^nd, 3^rd

judging, 2^nd

opinions of, 2^nd, 3^rd

relating to, 2^nd, 3^rd, 4^th, 5^th, 6^th, 7^th, 8^th

understanding, 2^nd, 3^rd, 4^th, 5^th, 6^th

over–enthusiasm

Ovid

Oxford University

pain, 2^nd, 3^rd, 4^th, 5^th, 6^th

Paine, Thomas

parents, 2^nd, 3^rd, 4^th

influence of, 2^nd, 3^rd, 4^th, 5^th

Parkes, Colin Murray

Parkinson, Michael

Parks, Rosa

partners, 2^nd

passivity, 2^nd

past, the, 2^nd, 3^rd, 4^th, 5^th, 6^th, 7^th

patterns

Pavlov, Ivan

people, 2^nd, 3^rd, 4^th, 5^th, 6^th, 7^th

perceivers (personality type)

personal mind map

personal significance, 2^nd

personality, 2^nd, 3^rd, 4^th, 5^th, 6^th, 7^th

perspective

pessimism

Peter, Laurence J .

phobias

Pixar Animation Studios

plans, 2^nd, 3^rd, 4^th

pleasure, 2^nd, 3^rd, 4^th

polarisation of reasoning

popularity

positivity

postponement

postponer, the (behaviour type)

Powell, John Enoch

powerlessness

PPO

practice, 2^nd, 3^rd

praise, 2^nd

prayer

Presley, Elvis

pride, 2^nd

priorities, 2^nd, 3^rd

procrastination

psychology, 2^nd, 3^rd, 4^th, 5^th

psychometrics

psychotherapy

public speaking

punishment

pushing boundaries

qualifications

quantifiable, 2^nd, 3^rd

questions, 2^nd

‘open’, 2^nd

rapport see also skills, rapport

rationality, 2^nd, 3^rd

reality checks

realism (being realistic), 2^nd, 3^rd, 4^th, 5^th, 6^th, 7^th, 8^th, 9^th, 10^th

refection, 2^nd, 3^rd, 4^th, 5^th, 6^th

upon behaviour, 2^nd, 3^rd

upon errors, 2^nd, 3^rd

upon self, 2^nd, 3^rd, 4^th, 5^th, 6^th, 7^th, 8^th, 9^th

upon successes, 2^nd, 3^rd,4^th

reinforcement of ideas

relationships, 2^nd, 3^rd, 4^th, 5^th, 6^th, 7^th, 8^th, 9^th

‘relationship line’

relaxation, 2^nd, 3^rd, 4^th

religion

remembering, 2^nd

removing oneself (from a situation)

repeating assertions, 2^nd

reputation, 2^nd, 3^rd

resilience, 2^nd, 3^rd

respect, 2^nd, 3^rd

mutual, 2^nd, 3^rd, 4^th

responsibility, 2^nd, 3^rd, 4^th

rest 23, 145 see also sleep retreats

reversals, 2^nd

reviewing, 2^nd, 3^rd, 4^th, 5^th

rewards, 15, 2^nd, 3^rd, 4^th, 5^th, 6^th, 7^th see also delayed gratification

rights, 2^nd

risks, 2^nd, 3^rd, 4^th, 5^th, 6^th, 7^th, 8^th, 9^th, 10^th, 11^th

Roddick, Anita, 2^nd

room, working a, 2^nd

Roosevelt, Eleanor, 2^nd, 3^rd

Rowling, J.K .

Ruiz, Don Miguel

rules

Rutter, Julian

St. Martin’s Church, London

saying ‘no’, 2^nd, 3^rd, 4^th

security

self, 2^nd, 3^rd, 4^th

self-assessment, 2^nd, 3^rd, 4^th, 5^th

self-assurance, 2^nd see also confidence

self-disclosure, 2^nd

self-doubt

self-esteem, 2^nd, 3^rd, 4^th, 5^th, 6^th, 7^th, 8^th, 9^th, 10^th

self-flagellation

self-image, 2^nd, 3^rd

self-protection

self-talk, 2^nd, 3^rd, 4^th, 5^th, 6^th

self- understanding, 2^nd, 3^rd, 4^th, 5^th, 6^th,7^th, 8^th, 9^th, 10^th, 11^th

Seligman, Martin

sensors (personality type)

setbacks, 2^nd see also slippage

sex and sexuality, 2^nd, 3^rd

Shakespeare, William

siblings, 2^nd

Sinatra, Frank

skills, 2^nd, 3^rd, 4^th, 5^th, 6^th, 7^th, 8^th, 9^th, 10^th, 11^th, 12^th, 13^th, 14^th, 15^th, 16^th

analytical

assertiveness, 2^nd

communication, 2^nd, 3^rd, 4^th

influencing, 2^nd, 3^rd, 4^th

rapport, 2^nd, 3^rd

social, 2^nd, 3^rd, 4^th, 5^th, 6^th, 7^th, 8^th

Skinner, B.F .

Skoll, Jeffrey

sleep, 2^nd

slippage, 2^nd, 3^rd, 4^th, 5^th, 6^th

‘SMARTI’, 2^nd, 3^rd, 4^th, 5^th

smiling, 2^nd, 3^rd, 4^th, 5^th

‘Duchenne smile’

smoking, 2^nd

social media, 2^nd

society, 2^nd, 3^rd, 4^th,5^th, 6^th

Sony

Southey, Robert

speech

spiritual development

Stanford University

Stone, Biz

Stowe School

strengths, 2^nd, 3^rd, 4^th, 5^th, 6^th

stress management, 2^nd, 3^rd, 4^th

subconscious, 2^nd, 3^rd, 4^th, 5^th,6^th

substance abuse

success, 2^nd, 3^rd, 4^th, 5^th, 6^th, 7^th, 8^th, 9^th, 10^th

Sullivan, Anne

Sunday, Billy

support,2^nd, 3^rd, 4^th, 5^th, 6^th

surrender

teachers, 2^nd

Telemachus

television, 2^nd, 3^rd, 4^th

Temple, William, Archbishop of Canterbury

themes (in one’s life), 2^nd

thin words

thinkers (personality type)

thinking, 2^nd, 3^rd,4^th, 5^th

faulty, 2^nd, 3^rd, 4^th, 5^th

time, 2^nd, 3^rd, 4^th, 5^th

timing

Tracy, Brian

Traf–o–Data (company)

Transcareer

Trojan War

trust

Twain, Mark

Twitter, 2^nd

Ulysses

uniqueness, 2^nd, 3^rd

values, 2^nd, 3^rd, 4^th, 5^th, 6^th, 7^th

core, 2^nd, 3^rd

personal, 2^nd, 3^rd

victim (personality type)

Virgin Group

vision, 2^nd, 3^rd, 4^th, 5^th, 6^th, 7^th, 8^th

‘visioning’

visualisation

voice

voices

cultural

in our heads, 2^nd, 3^rd

negative, 2^nd, 3^rd, 4^th, 5^th, 6^th

purging, 2^nd

positive, 2^nd

Vroom, Victor

weaknesses, 2^nd

wealth, 2^nd, 3^rd, 4^th, 5^th

White, Jesse

Wilde, Oscar

Williams, Evan

Wisconsin, University of

withdrawing

work, 2^nd, 3^rd, 4^th, 5^th, 6^th, 7^th

worst case scenario

Wozniak, Steve

writing things down, 2^nd

yoga and tai chi

Zen philosophy, 2^nd, 3^rd