This chapter will help you get started with Dynamics 365 Customer Engagement (CE), as well as help you understand its business applications and their uses. You will learn about the history of the Microsoft Dynamics family, as well as about the products that were part of the Microsoft Dynamics family before Microsoft Dynamics 365. You will also learn about the various Dynamics 365 CE editions, which will help you understand which edition is most suited for your organization.

Then, you will learn about the different apps that are available as part of Dynamics 365 and their uses. Later, we will discuss the different deployment options that will be useful for Dynamics 365 CE implementation planning. We will also discuss the different ways we can access Dynamics 365 CE based on our user requirements. Finally, you will be able to set up a quick trial for Dynamics 365 CE online. 

The main topics that we are going to discuss in this chapter are as follows:

• Introduction to Dynamics 365
• Introduction to Dynamics 365 apps
• Introduction to Dynamics 365 CE
• Understanding deployment options
• Dynamics 365 CE clients
• Understanding subscription options
• Setting up a Dynamics 365 online trial