The following are the technical requirements for this chapter:

• Access to a trial of Dynamics 365 CE Online
• .NET Framework 4.6.2 or later should be installed on your machine
• Visual Studio 2017 should be installed on your machine
• Windows Identity Foundation 3.5 should be installed on your development machine
• A Power Automate trial setup
• A Twilio trial setup

You can find the code files of this chapter on GitHub at https://github.com/PacktPublishing/Implementing-Microsoft-Dynamics-365-Customer-Engagement/tree/master/Chapter%208%20Code/SampleConsole.