In this section, we can provide all of the components that will be included in the application layer. For example, the solution for HIMBAP Auto Service Center will have a dashboard, reports, out-of-the-box business entities, custom entities, and other system configurations such as auditing, data management, and emails. A complete list of the entities can be found at https://github.com/PacktPublishing/Implementing-Microsoft-Dynamics-365-Customer-Engagement/blob/master/Appendix1.xlsx.

All of the custom logic implemented using scripting, plugins, and custom workflows are part of the application layer.