As the name suggests, these questions provide teams with flexibility to express their thoughts freely. Open-ended questions are prepared with spaces for the answer. The following is an example of an open-ended questionnaire for our HIMBAP Auto Service Center Dynamics 365 CE implementation:

• What improvement are you looking for in the new system? Please provide details. ___________________________________________________
• What are the different types of users who will be using Dynamics 365 CE? Please provide details. __________________________________________
• How are your territories defined? Please provide details. _______________________________________________________
• What type of service do you provide to your customers? Please provide details. _______________________________________________________
• Do you outsource any of your services? If yes, provide details. _______________________________________________________
• Do you set goals for teams? If yes, how are those goals defined? Please explain. _______________________________________________________
• What types of reports are used and why they are generated? Please provide details. ______________________________________________________
• Do you categorize customers? If yes, please explain. _______________________________________________________
• Do you create competitor details in your system? If yes, how do you maintain them? _______________________________________________________
• Do you maintain a price list for auto services? If yes, please provide details. _______________________________________________________