itnetX is a gold-certified Microsoft integration and software solutions partner which provides various extensions for SCSM, as well as development services for custom SCSM solution requirements.
The ITSM Portal Suite for SCSM is a suite of products which consists of an Analyst Portal and a Self-Service Portal for System Center Service Manager.
The Self-Service Portal allows end users to browse the IT Service Catalog, create new requests, view and update open requests, and work on activities as part of ITSM workflows. Built on cutting-edge HTML5 and CSS3, with full support for smartphones and tablets, the ITSM Portal for SCSM is a fast and intuitive alternative for the out-of-box SCSM Self-Service Portal. It offers all features present in the out-of-box SCSM Self-Service Portal, and adds enhanced features leading to a better Self-Service user experience.
The Analyst Portal allows analysts to create and manage work items such as incident, service request, and change requests. It also allows analysts to view and edit items that live in the Service Manager CMDB. Both portals can be highly customized to accommodate your specific requirements. This not only includes the ability to customize the design and layout of the portals, but you can also bring in and manage your custom classes and objects from SCSM.
Using a web-based approach, the ITSM Portal Suite dramatically increases the flexibility and productivity of your team.
Built on cutting-edge HTML5 and CSS3, the itnetX ITSM Portal is a fast and intuitive alternative for the out-of-box SCSM Self-Service Portal. It allows end users to browse your IT Service Catalog, create new requests, view and update open requests, and work on activities as part of ITSM workflows. It offers all features present in the out-of-box SCSM Self-Service Portal, and adds enhanced features leading to a better Self-Service user experience.
The Productivity Pack for SCSM contains a variety of valuable extensions for your System Center Service Manager environment. These extensions were built to close important gaps in System Center Service Manager and add new valuable functionality to it. The main goal is to make your analysts and administrators more productive with a tailored System Center Service Manager experience. Productivity Pack extensions can be licensed as a bundle or individually - depending on your exact needs.
Advanced View Editor for SCSM is an add-on for the Microsoft System Center Service Manager Console aimed at administrators. Advanced View Editor is designed to improve the existing built-in view editor to make managing folders and views in SCSM much easier. Use its power to create complex list views, tree views, and calendar views in seconds without using a XML editor ever again.
Billable Time for SCSM allows analysts to record the time they spend working with tickets directly to the appropriate work items. This enables organizations to gain more insights on the time spent on the different IT service management processes.
Checklist Activities for SCSM can be used to add multiple working steps as a simple checklist into a single activity. Once all steps are marked as completed, the activity will be completed and the process will be driven forward. You can use Checklist Activities just like you use manual activities and add them to your Service Request, Change Request, and Release Record templates.
CMDB Visualizer for SCSM lets you visualize any object that lives in the CMDB, including its relations to other objects. This enhances the visibility and transparency within the CMDB dramatically and helps you identify critical dependencies.
Desktop Alert for SCSM can be used to notify analysts whenever a ticket is assigned to them or when a service level objective status changes to warning or breached. The notification is shown as a balloon tip from the taskbar and helps reducing notification e-mails.
Power Print for SCSM lets you configure printouts and PDF exports for configuration items in a very easy way. The extension allows you to bring object values to the printout and helps you to create handover documents by using the Service Manager notification template.
PowerShell Activity for SCSM allow you to automate tasks in a very easy way. By introducing an activity which runs custom PowerShell scripts, you can flexibly use your automation as a step inside your business workflows. All automation scripts are stored in the CMDB and are triggered from PowerShell Activity within your processes.
You can use PowerShell Activity just like you use runbook activities and add them to your Service Request, Change Request, and Release Record templates.
PowerShell Tasks for SCSM allow you to easily create tasks in the SCSM console that trigger PowerShell scripts that are stored within the CMDB. With this extension you don't need Visual Studio anymore for creating tasks that interact with the console context. This allows you to create tasks for things such as setting default values in a form, applying business rules to attributes, and bulk-modifying attributes, to name a few.
Preview Forms for SCSM changes the preview pane for all work item types to make an analyst's life easier. The updated preview pane makes the most important properties of a work item accessible in the preview pane without even opening it.
Send Mail for SCSM is an extension which allows analysts to send e-mails such as questions or informational messages about requests they are working on. It allows you to send e-mails with screenshots and attachments quickly and easily from within the console.
