Configuring global e-mail notification infrastructure settings
SCSM has numerous notification capabilities. The e-mail notification capabilities require you to configure global infrastructure settings. This recipe provides the steps to complete the infrastructure settings the e-mail functionality depends on.
Getting ready
Ensure you have a SCSM-supported SMTP server and have configured your infrastructure to allow the SCSM Management server to send e-mails. Record the following details:
Fully Qualified Domain Name (FQDN) of the SMTP server
The return e-mail address for notifications
The configured allowed port for SMTP communication
You must also ensure that you are in the SCSM Administrator role and have the SCSM console open.
How to do it...
The following steps will guide you through the process of configuring the settings for e-mail notifications:
Navigate to Service Manager Console | Administration | Notification | Channels | Email Notification Channel and click on Properties under Tasks, as shown in the following screenshot:
Tick Enable e-mail notification. Click on Add...
Type in the FQDN of the SMTP server, accept or change the default port, accept or change the default authentication, and then click on OK.
Type in the Return e-mail address. Review the settings and click on OK to confirm:
How it works...
The SMTP server configuration enables the e-mail notification function. When you configure the e-mail notification either through a workflow setting or subscription, the SMTP server(s) is/are used to route the e-mail to the targeted recipient.