Service Offering categories in SCSM 2016 can be used to sort Service Offerings in the SCSM 2016 portal. The categories offer the opportunity to filter Service Requests in reports as well as views. The steps to create the Service Offering categories are shown in this recipe.
To create Service Offering categories, open the SCSM 2016 console and navigate to Library | Lists. In the filter field, type Service Offering Category, and the list we need will be shown.
Choosing Service Offering categories as an attribute in Service Offerings provides an opportunity to combine and sort these offerings in the SCSM 2016 portal. These categories are the first tier used to combine related types of Service Offerings/Service Requests in the SCSM 2016 portal.
Service Request Offering categories can be used as filters in reports.
How filtering of reports works is described in the Viewing SCSM reporting recipe in Chapter 10, Working with the Data Warehouse and Reporting.
How to work with Excel and Analysis Services for reporting is described in the Analyzing reports with Microsoft Excel recipe in Chapter 10, Working with the Data Warehouse and Reporting.
The Microsoft TechNet Library: Using the Service Catalog in System Center 2016 - Service Manager, at https://technet.microsoft.com/en-us/system-center-docs/sm/manage/admin-using-the-service-catalog-in-system-center-2016-service-manager