Change Request Templates can be used to pre-fill information in the Change Request form. These can be for instance a predefined Title, Description, Impact, Risk, and Priority.
This recipe will describe the steps to create a new Change Request Template.
To create a Change Request Template, follow these steps:
Change Request Service Pack Installation Template
.This template can be used for Change Requests regarding deployment of Service Packs
.
Basically a pre-filled template in SCSM 2016 can be used to create new Work Items (for instance Incident Records, Change Requests, and Service Requests). Using templates keeps the content and information of forms consistent. Using pre-filled templates will also reduce the time each individual spends initiating the relevant Work Item.
Change Management reporting is important due to the visibility and tracking provided, which is key to continually improving the process.
Providing the Scheduled Start and End Time of change requests is very helpful for reporting on the progress of the Change Management process. These key performance indicators offer a good overview on how many change requests are completed within the planned time.
To get more information about reporting please look at the recipes in Chapter 10, Working with the Data Warehouse and Reporting of this cookbook.
Microsoft TechNet Library: Managing Changes and Activities in System Center - Service Manager: https://technet.microsoft.com/en-us/system-center-docs/sm/manage/ops-managing-changes-and-activities-in-system-center-2016-service-manager.