In this chapter, we will cover:
In this chapter we provide recipes to configure Service Manager to your environment. Specifically, we cover the Change and Release Management of Service Manager.
System Center 2016 Service Manager supports the "Change and Release Management" processes based on ITIL© or MOF.
In Change Management any change related to the IT infrastructure can be planned controlled and executed. Typical changes in IT are:
In SCSM 2016 different types of activities can be used relating to Change Requests or Change Request Templates. Activities can be sequential and/or parallel in order to reflect the individual parts of the process.
To deploy changes to the IT infrastructure the Release Management process in ITIL© provides the opportunity to create different releases based on builds and environments, as well as activities.
In this chapter we provide recipes to configure the basics of Change Management, Release Management, and related Activities. We also see how Change Requests, Release Records, and Activities are related and work together.
The basic settings of Change Management and Release Management are described in Chapter 2, Personalizing SCSM 2016 Administration of this book.