In this chapter, you learned about workflows in Microsoft Dynamics CRM 2016, when to use workflows and when to opt for plugins, and the new features in workflows in CRM 2016. We also had an overview of the classifications of workflow types and looked at the possible actions that can be implemented with workflows. I urge you to try and explore custom workflow activities for further reading.

In the next chapter, we will go through client-side scripting in Microsoft Dynamics CRM 2016, wherein we will cover client script enhancements, WEB API, and key press events in Microsoft Dynamics CRM 2016.