This chapter is focused on introducing and using advanced analytical features available with Dynamics CRM 2016. We will cover some features available within the Microsoft Dynamics CRM 2016 product offering, provide ways to enhance the Analytics experience using other Microsoft product offerings, and then, see how this can be interconnected with Microsoft Dynamics CRM 2016.

In this chapter, we will cover the following features of Dynamics CRM 2016:

• Word templates in Microsoft Dynamics CRM 2016
• Excel templates in Microsoft  Dynamics CRM 2016