This book is for those with Dynamics CRM knowledge who want to utilize the latest features available with Dynamics CRM 2016 and Update 1. Extensive Dynamics CRM development experience would be beneficial.
- Preface
- History of Dynamics CRM
- Microsoft Dynamics CRM 2016 overview
- Marketing
- Working with Campaigns in Dynamics 365
- Service
- The XRM framework
- Analytics with CRM
- Workflow development
- Client-side enhancements in Microsoft Dynamics CRM 2016
- Enhancements for mobile
- Plugin development
- Business Process Flows and Business Rules
- New features in Microsoft Dynamics CRM 2016
- Summary
- Working with Sales
- Working with Services
- Working with Marketing
- Working with the XRM Framework
- Analytics with CRM
- Workflow Development with Dynamics CRM
- Client-Side Scripting
- Enhancements for Mobile
- Plugin Development with Dynamics CRM
- Business Process Flows and Business Rules
- New Features in CRM 2016
Who this book is for
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