The Service module of Microsoft Dynamics CRM helps you in tracking all the activities performed to provide customer service in your organization. The entities that store the data and information related to services are Case, Knowledge Base, and Contracts.

Once the customer becomes a part of the system, your organization needs to provide support for the product or service you sold. Therefore, the customer may make a phone call to raise an issue regarding the product. The customer service agents will come forward and help the customer with resolving the case. The Service module of Microsoft Dynamics CRM supports the tasks that are necessary for service management.