In this chapter, you learned mobile and tablet enhancements, supported platforms and browsers for mobile and tablet apps in Microsoft Dynamics CRM 2016, how to install the Microsoft Dynamics CRM 2016 phone app, how to preview form customization changes in phone and tablet, new visual controls, and how to configure calendar and pen control.

In the next chapter, you will learn about developing plugins in Dynamics CRM. We will be covering topics such as event-execution pipeline, isolation modes, and plugin development.