In this chapter, you learned about the Sales module of Dynamics CRM, the entities involved in the Sales module, and the Sales lifecycle in Dynamics CRM. We also looked at some case studies for the Sales module in Dynamics CRM.

In the next chapter, we will cover the Service module of Dynamics CRM and the entities involved in the Service module in Dynamics CRM. We will also look at some case studies for the Service module in Dynamics CRM.