Microsoft Dynamics CRM is the most trusted name in enterprise-level customer relationship management. The latest version of Microsoft Dynamics CRM comes with the important addition of some exciting features guaranteed to make your life easier with Dynamics CRM.

This book provides a comprehensive coverage of Dynamics CRM 2016 and helps you make your tasks much simpler while elevating you to the level of an expert.

The book starts with a brief overview of the functional features and then introduces the latest features of Dynamics CRM 2016. You will learn to create Word and Excel templates using CRM data, which will enable you to provide customized data analysis for your organization. You will understand how to utilize Dynamics CRM as an XRM framework. You will gain a deep understanding about client-side scripting in Dynamics CRM and learn to create client-side applications using JavaScript and Web API. Extending your CRM applications is described, along with introducing visual control frameworks for Dynamics CRM 2016 mobile and tablet applications. The book then moves on to introducing Business Process Flows, Business Rules, and their enhancements. By the end of this book, you will have mastered Dynamics CRM 2016 features through real-world scenarios.