Microsoft Dynamics CRM 2016 enhances the capabilities of the sales and service teams at any time by providing enhancements in the mobility features of Microsoft Dynamics CRM 2016. Microsoft Dynamics CRM 2016 provides support for mobile applications across a range of devices, such as tablets and phones. Microsoft Dynamics CRM 2016 also supports multiple platforms.
We will have a look at some of the recent developments.

In this chapter, you will learn the following topics:

• Customizing the look and feel of mobile forms
• The Dynamics CRM mobile app for Android
• Supported platforms for the mobile app
• New visual controls in Microsoft Dynamics CRM 2016