Microsoft Dynamics CRM 2016 introduced a new entity called Feedback, which lets users provide feedback and rating for a product or a case entity. This will help organizations to track the feedback and ratings for the services provided, which may help improve the quality of products and services.
- Preface
- History of Dynamics CRM
- Microsoft Dynamics CRM 2016 overview
- Marketing
- Working with Campaigns in Dynamics 365
- Service
- The XRM framework
- Analytics with CRM
- Workflow development
- Client-side enhancements in Microsoft Dynamics CRM 2016
- Enhancements for mobile
- Plugin development
- Business Process Flows and Business Rules
- New features in Microsoft Dynamics CRM 2016
- Summary
- Working with Sales
- Working with Services
- Working with Marketing
- Working with the XRM Framework
- Analytics with CRM
- Workflow Development with Dynamics CRM
- Client-Side Scripting
- Enhancements for Mobile
- Plugin Development with Dynamics CRM
- Business Process Flows and Business Rules
- New Features in CRM 2016
Feedback and Rating
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