One of the approaches is to analyze the current APM maturity and then recommend a technology adoption road map based on the business goals and objective considering the complexity.

There is additional emphasis on end user monitoring, so the support team must ensure that end user experience always meets expectations. The rule of thumb is that if there is a problem, find out before the customer complains. The APM landscape consists of a combination of agent and agentless monitoring starting with agentless for fast initial deployment.

One of the major concerns in APM landscape is the virtualized infrastructure which impacts the metrics that are gathered from the guest OS, and this requires a new approach to APM tuned to the needs of virtualized systems.