The chapter described the taxonomy of NFRs that is, scalability, availability, reliability and so on. The chapter outlined the entire life cycle of NFRs, The chapter described a framework that can leveraged by business analyst and architects for discovering NFRs on various engagements. The framework will focus on the KPIs and KRA for each of the NFRs which will be the critical input for the solution design phase.

The next chapter outlines methodology for discovering (elicitations) NFRs. The chapter will describe a framework that can be leveraged by business analyst for elicitations of NFRs. The chapter will outlines framework for prioritization of NFRs. The output of this stage will be the critical input for the solution architecture phase.