The business analyst analyzes constraints dictated by the runtime environment in which the new application should run, the existing applications it must integrate, and the platform infrastructure it must leverge.

Service Improvement Plan (SIP) and Continuous Service Improvement (CSI) consist of procedures to improvise service capabilities and qualities to meet NFRs.

For example, application availability patterns and service outage analysis will result in availability improvisation plans, specifically when enterprises are facing service level agreement breaches due to outages. Similarly, enterprises may have an improvement plan for each service software qualities.