The following KPI's are:

• Availability: Application availability including the weekends, holidays, maintenance times, and failures
• Geographic location: Connection requirements and the restrictions of a local network prevail
• Offline requirement: Time available for offline operations including batch processing and system maintenance
• Length of time between failures
• Recoverability: This is the time needed to be able to resume operation in the event of fault or exceptions
• Resilience: The reliability characteristics of the system and sub-components