Using the Companion CD

The companion CD included with this book contains the practice files you’ll use as you work through the book’s exercises, as well as other electronic resources that will help you learn how to use Microsoft Dynamics CRM.

Note

Digital Content for Digital Book Readers: If you bought a digital-only edition of this book, you can enjoy select content from the print edition’s companion CD.

Visit go.microsoft.com/fwlink/?LinkID=124659 to get your downloadable content. This content is always up-to-date and available to all readers.

CD Contents

The companion CD contains practice files necessary to complete the step-by-step exercises. The following table lists the practice files supplied on the companion CD.

Chapter

FoldersFiles

Chapter 3

WorkingAccountsOrders1.xls

Chapter 18

ImportingDataContactImport1.csv

In addition to the practice files, the CD contains the following resources in electronic format:

  • Microsoft Dynamics CRM 4.0 Step by Step in eBook format

  • Microsoft Computer Dictionary, Fifth Edition

  • Windows Vista Product Guide

  • Sample chapter from Microsoft Office Live Small Business: Take Your Business Online (Katherine Murray, 2008)

  • Sample chapter from Beyond Bullet Points: Using Microsoft Office PowerPoint 2007 to Create Presentations That Inform, Motivate, and Inspire (Cliff Atkinson, 2008)

  • Sample chapter from Microsoft Windows SharePoint Services 3.0 Step by Step (Olga Londer, Penelope Coventry, Bill English, and Todd Bleeker, 2008)

  • Sample chapter from Working with Microsoft Dynamics CRM 4.0, Second Edition (Mike Snyder and Jim Steger, 2008)

Important

The companion CD for this book does not contain the Microsoft Dynamics CRM software. You must have access to a working Microsoft Dynamics CRM application before using this book.

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