Organizations need a system of records to manage data, control it, and use it for their growth. This often leads to embracing business applications for managing their resources well and keep improving. Traditionally, this used to happen via software installed at the customer's location; it later evolved to hosting either internally or at the partner's premises. Now, in this modern world, it has transformed into leveraging the power and elasticity of the cloud.
Dynamics 365 is a cloud service from Microsoft, combining several business needs into a single, scalable, and agile platform, allowing organizations to bring in the much-needed digital disruption.
This chapter will introduce you to Microsoft Dynamics 365 and share the details of various apps, solution elements, buying choices, and complimentary tools. We hope you will get an insight into the various tools, offerings, and options provided by Microsoft in Dynamics 365. This may help you in your business transformation initiatives, and solution and platform evaluation, spanning Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), and Business Intelligence (BI).
Let's explore the topics we are going to cover in this chapter:
- What is Microsoft Dynamics 365?
- Microsoft Dynamics 365 apps
- Complimenting/supporting tools with Microsoft Dynamics 365
- Dynamics 365 for Finance and Operations, Enterprise edition (AX)
- Trail and Buying Microsoft Dynamics 365