Dynamics 365 for Field Service is the new Microsoft Field Service application which drastically reduces your service costs and improves customer satisfaction.
Similar to Dynamics 365 for Sales and Dynamics 365 for Customer Service, there are a number of useful dashboards in Dynamics 365 for Field Service. Here is one such dashboard, utilized for scheduling the field staff:
The new solution is an intelligent, world-class Field Service, which includes scheduling, mobile, and resource optimization. This helps in maximizing efficiency, minimizing costs, and improving customer satisfaction.
We would like to give a full suite coverage of the modules/capabilities in Dynamics 365 for Field Service with the help of the following visual:
As shown above, there are several modules/capability areas spanning Sales, Service Delivery, Inventory & Purchase, and other tools.
The following are the top features of Dynamics 365 for field service:
- Optimize scheduling and dispatch
- Improve resource productivity
- Management and execution of services
- Asset and warranty management
- Mobility suite
- Service and Inventory management
- 360-degree customer centric experience enabler
- Leverage Internet of Things (IoT) to enable preemptive action from field service agents by connecting asset monitoring and anomaly detection so that action can be taken before failures occur, avoiding customer service issues