Issue tracking

In Dynamics 365 for Finance and Operations, Enterprise edition, when a user clicks on Submit in the contact support screen, a support issue is automatically created as a work item as seen in the LCS support tile:

With VSTS sync, the issue will also get created in VSTS as a work item type issue.

Let's see how the issue created in LCS looks in VSTS.

The following is the image of the issue automatically created in VSTS, and once it is in VSTS, you can leverage all your CMMI level practices to manage the issue lifecycle:

Capability Maturity Model Integration (CMMI) is a process level improvement training and appraisal program. It is administered by the CMMI Institute and was developed at Carnegie Mellon University (CMU).

We recommend you to always collect the following details along with the issue and post issue analysis for a quicker resolution and traceability:

Task guide (user and development recordings)
Issue triage
Issue classification
Problem isolation
Root cause analysis
Solution workaround or recommendations
Training issues

After capturing the issue and logging it within LCS and VSTS, it is important to isolate the problem, find the root cause of the issue, and analyze impact and solution options.

Table of Contents for Issue tracking

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Table of Contents for
Issue tracking