In this chapter, you learned about post go live activities, support planning, issue management and tools to use throughout the lifecycle of an issue. We covered capabilities in LCS, such as Issue Search, Work items, Support, and various other kinds of services request. We also touched upon hotfixes and the three types, namely binary, X++ application, and metadata, which will be covered in the next chapter in detail. The role of VSTS is crucial to be on top of your support/issue lifecycle. Issues generated either in Dynamics 365 for Finance and Operations, Enterprise edition or directly in LCS, must be synchronized in VSTS with proper documentation and steps using task guides and should be tracked and maintained in VSTS for its root cause analysis till closure. We also covered the steps of submitting product-related issues to Microsoft using support tooling in LCS as well as how to raise various kinds of service request related to your production environment on Azure managed by Microsoft.

Also, various options to manage your environment from monitoring, diagnostics, and analytics was covered highlighting SQL NOW, environment monitoring, and so on. The resources shared in the first section of this chapter are your knowledge repositories for any support situation and continuous learning.

In the next chapter, we will look at the upgrade and migration capabilities in Dynamics 365 for Finance and Operations, Enterprise edition.