Earlier, a part of Dynamics 365 for Finance and Operations, Enterprise edition, Microsoft Dynamics 365 for Retail is now separated as its own application as part of the Dynamics 365 product portfolio. Microsoft Dynamics 365 for Retail provides an intelligent platform to enable retailers to combine the best of digital and in-store to deliver personal, seamless, and differentiated customer experiences by empowering people and capturing insights to drive growth.
The following screenshot depicts a point of sale (POS) solution:
The following are the key features of Microsoft Dynamics 365 for Retail:
- Personalize customer experiences throughout stores, web, mobile, and call centers
- Provide convenient, flexible ways to shop, such as in-store pickup or home delivery
- Offer cross-channel incentives, such as loyalty programs, gift cards, and promotions
- Deliver better services by giving employees access to real-time product, customer, inventory, and order details
- Offer more product selection and recommendations by blending the best of online and in-store shopping
- Get more control over store operations through automation and advanced operational capabilities
- Give customers the flexibility to buy in store, pick up in other locations, or have it delivered to their doorstep
- Improve employee productivity thorough schedules, time clock, and manager dashboards
- Simplify sales and promotional efforts by centrally managing your products and promotions
- Attract more customers by managing your assortments by channel and personalized offers
- Drive revenue by creating and targeting catalogs across channels, customers, and seasons
- Optimize fulfillment and enable the right level of inventory at right locations
- Get a centralized and cohesive view of your entire operations
- Finish end-of-day activities faster using automated and streamlined workflows
- Meet your changing business needs with a solution built for multi-company, multi-brand, and multi-channel global operations
- Take advantage of the latest innovations and opportunities with continuous application updates