In the planning phase of the project, the implementation team should address the following milestones:

• Project charter
• SOW (statement of work)/contract
• Project plan:
  • Communication plan
  • Test plan
  • Training plan
  • Data migration plan
  • Cutover plan
  • Risk and issue matrix
  • Acceptance criteria
• Ground rules

Once the planning activities are completed, the scope of the project should be covered in the definition phase.